Benro レビュー 10

Do not buy from this company/website anything, there is a high chance of you not getting what you ordered. They not only delayed and didn't deliver what I've ordered but also continuously lied about making the refund in amount of $249.

2023 habe ich für viel Geld ein Benro-Stativ mit Zusätzen gekauft und somit die Entwicklung über Kickstarter mitfinanziert. Das Geld ist weg, ich habe nie ein Produkt erhalten und seit Oktober 2024 keine Nachricht, Meldung oder Statusinformation.
Nie mehr. Absoluter Betrug!

Seit 2,5 Jahren verspricht Benro Lieferung, was aber NICHT passiert! Alle Versuche eines Kontakts verlaufen seit geraumer Zeit im Nirvana. Mir ist schleierhaft warum Benro immer noch als hoch angesehen Firma dargestellt wird. Dies ist leider KEIN Einzelfall. Ich korrigiere gerne die Bewertung sobald ich positiven Anlaß dazu habe!!

An absolutely terrible company. Running kickstarters which are just scams, holding your money for a couple of years before sending a far inferior product than what was promised.

Hard to state the date of experience, as doing business with this company takes a couple of years, either to receive a product, or to get a refund.

Realmente no se porque hay quien piensa que está empresa tiene buenos productos si están muy bien rematados y construidos pero tienen una serie de errores de diseño que los hace poco usables, lo peor es que la atención al cliente es simplemente inexistente, ningún medio de contacto parece funcionar

Benro is not to be trusted. No customer care for professionals that rely on a trusted partner after time of purchase. If not a cheap disposable item make sure to value customer care, e.g. warranty, when comparing prices with other brands.

Not delivering the products and not reimbursing despite numerous emails stating they would. Not serious.

Ho comprato nella campagna di Kickstarter un Benro Theta Max con diversi accessori per ben 747USD il 21 Aprile 2023. La consegna era prevista per Giugno 2023.
Adesso siamo in Ottobre 2024 e non ho ricevuto ancora niente come altri migliaia di compratori. Dichiaravano man mano"si, il prossimo mese iniziamo a consegnare" da allora. A chi richiedeva il rimborso, stufo dall'attesa come me, rispondevano che stanno procedendo. Dopo decine di contatti tra form e mail, si riceve sempre la risposta "comprendiamo, adesso ho inoltrato all'uffico competente a fare in fretta" e via dicendo. Questo da gennaio ad oggi. Oramai potrei scrivere un romanzo delle risposte del customer service e tale assistente Leila. Ho letto in rete che anche acquisti sul sito in diversi hanno problemi, MA UN' AZIENDA GRANDE COME LA LORO NON SI PUO' COMPORTARE COSI. Io mi sento truffato

Buyers stay away!!! Benro Theta is over a year behind. Have been trying to get an update from Benro for months. No responses. Asked for my money back months ago and no response. Maybe Benro is having financial trouble and can't afford to reimburse the money you pay. Their website is not even updated. It still says shipping in May. DO NOT DO THE SAME MISTAKE I made... DO NOT BUY A BENRO PRODUCT! I am disappointed with Kickstarter. You would think that they would screen the trustworthiness of the companies they promote.

If zero was a number possible to use to review this company I think that still would be a big number to give to Benro.
This company used Kickstarter to get money for a product, they've collected over 2 million dollars from backers in the spring of 2023 and as of today May 2024 I haven't received my unit and like me other people is still waiting for their units as well, I've asked for refunds and never got taken seriously on that, their updates on the production and shipping are awful, All is asked is more clarity, especially when you play with people's money.