Beradesignshop レビュー 

Beradesignshop からの回答

2025年7月9日

Thank you for your lovely review! We’re glad everything arrived safely in the end and that you’re happy with the table. We appreciate your feedback about the instructions and tracking – it’s helpful and will be shared with the team to improve the experience. Enjoy your new table!

Beradesignshop からの回答

2025年5月23日

Thank you so much for your kind words and for taking the time to leave such thoughtful feedback!

We’re truly delighted to hear that you’re happy with your table and that our team was able to resolve the issue quickly for you. Your satisfaction is very important to us, and it's wonderful to know our communication and support made a positive difference.

We hope your new table brings you lots of joy and becomes a cherished part of your home. Should you ever need anything else, we’re always here to help.

Thank you again for your trust and recommendation — it really means the world to us!

Warmest regards,
Bera Design Team 🌟

Beradesignshop からの回答

2025年5月15日

Thank you so much for your kind words and thoughtful feedback! 🌟

We're absolutely delighted to hear that you're happy with your table and that our team was able to support you throughout the process. At Bera Design, we take great pride in combining quality craftsmanship with attentive customer service, so it truly means a lot to know that our efforts made a positive difference for you.

If there's anything else you ever need, we're always here to help. Thank you again for your recommendation and support — it means everything to our small business! 🙏

Warm regards,
Eleanor
Director, Bera Design

Beradesignshop からの回答

2025年5月13日

Dear Customer,

Thank you for taking the time to share your feedback, and we're genuinely sorry for the frustration you've experienced.

We’d like to clarify that the core issue in your case was unfortunately related to external courier delays and disruptions—first with FedEx and then due to unforeseen global shipping issues. While these matters were beyond our control, we absolutely understand how disappointing and inconvenient the situation must have been for you.

We do want to emphasize that at every stage, our intention was to act in your best interest. When delays became unacceptable, we processed your refund immediately and without hesitation—ensuring you were not left out of pocket despite the circumstances. We also attempted to offer compensation as a gesture of goodwill, but understand that it may not have felt adequate given the situation.

We’re a small independent business working hard to grow and improve, and we take every bit of feedback seriously. We're deeply sorry this experience didn't meet your expectations, and that despite our efforts to resolve the matter fairly, you were left dissatisfied.

We appreciate your time and wish you the very best.

Warm regards,
Eleanor
Co-Founder
Bera Design

Beradesignshop からの回答

2025年5月10日

Thank you for your feedback. While we understand your frustration, we must clarify that your statement claiming you never received your order is factually incorrect and misleading.

Our records confirm that the walnut table you ordered was successfully delivered, and we have corresponded with you on multiple occasions regarding your concern about the side panels. As explained previously, those parts are shipped separately, and we have dispatched them twice to ensure resolution.

Each time you contacted us, we provided a timely explanation and took steps to assist you. Accusing us of being a "con" company is not only unfounded but also damaging and untrue, especially as we have fulfilled our responsibilities as a seller.

We remain committed to resolving any genuine issues you may have with your order, and we encourage you to continue engaging with us in good faith so we can bring this matter to a proper conclusion.

Kind regards,
Eleanor
Bera Design Smart Furniture

Beradesignshop からの回答

2025年5月10日 に更新

Thank you so much for your kind feedback!

We’re thrilled to hear that the lift-top mechanism is working smoothly for you and that the height settings are proving so versatile for your daily needs. It's also great to know the item arrived in perfect condition—our team takes great care in packaging to ensure a safe delivery.

We hope you continue enjoying your multifunctional space!

Warm regards,
Bera Team

Beradesignshop からの回答

2025年5月7日

We are truly sorry to hear that your experience did not meet expectations, particularly with the delivery delay, missing components, and quality concerns. This is not the standard we aim to deliver, and I understand how disappointing this must have been—especially after looking forward to the table.

Please know we take all feedback seriously and I will personally forward your comments and photos (if available) to our quality control team for immediate review. If there are any unresolved issues with the product, such as the missing screws or damaged surfaces, we would be happy to send out replacement parts or offer further support.

We genuinely appreciate your feedback as it helps us improve, and we would welcome the opportunity to restore your confidence in our service.

Bera Design Team

Beradesignshop からの回答

2025年5月13日

Dear Customer,

Thank you for taking the time to leave your feedback, and I’m truly sorry to hear that your experience with us was disappointing.

We completely understand your frustration—especially after experiencing repeated delivery issues and delays. Please know this is absolutely not the experience we strive to provide. While some of the challenges you faced were related to courier errors and supplier issues beyond our direct control, we accept full responsibility for how it affected you and regret that our service did not meet your expectations.

As a small business, we care deeply about every customer and order, and I’m genuinely sorry we were not able to resolve this to your satisfaction in time. We would still love the opportunity to put things right—if you’re open to it, we’d be happy to send a replacement panel or offer another resolution that may help improve your experience.

Your feedback is invaluable, and we’ll continue working hard to improve our communication and fulfillment processes. I sincerely hope you’ll consider giving us another chance in the future.

Bera Design Team

Beradesignshop からの回答

2025年4月2日

Thank you for taking the time to share your experience. We genuinely regret that your order did not go as expected, and we would like to offer some clarification regarding the situation.

You originally placed your order with an estimated delivery window of **March 8th–9th**, which was based on standard timelines available at that time. However, due to an **unexpected delay with the shipping vessel**, several of our shipments were impacted — including yours. Once we became aware of this issue, we immediately notified all affected customers and **offered full refunds**, even in cases where customers had initially agreed to wait, to avoid any further inconvenience.

In your case, we processed a full refund **without hesitation** on **March 25th**, as our internal logistics team flagged uncertainty around the delivery date. We acknowledge that this refund may have come as a surprise, and we apologise that it wasn't better communicated in advance. That was certainly not our intention.

We want to be clear that the refund was issued in **good faith** — not to avoid responsibility, but rather to **ensure you weren’t left waiting indefinitely**. We do understand your frustration, especially after having waited and been flexible with the revised timeline. However, we can assure you that our team was acting in response to an unpredictable supply chain issue, not out of disregard for your order.

We also apologise if any of our follow-up communication felt vague or delayed. We strive to provide timely updates, but at times, we must rely on third-party shipping partners for information that is outside of our direct control.

While we regret that this has led to such a negative impression, we remain committed to resolving concerns with fairness and transparency. Should you wish to return in the future, we would be more than happy to assist you again under improved circumstances.

Thank you once again for your feedback, and we sincerely wish you all the best.

Kind regards,
**Michelle**
Customer Service Manager
**Bera Design Team**

Beradesignshop からの回答

2025年3月24日

Dear Barbara,

Thank you for taking the time to share your feedback. We genuinely appreciate your comments, and I am truly sorry to hear about your unsatisfactory experience with Bera Design.

At Bera Design, we take pride in providing high-quality products and excellent customer service, and it is disheartening to learn that we have fallen short of your expectations. Your feedback has been carefully reviewed, and I would like to address your concerns directly.

Firstly, I apologize if you felt that your inquiries were not handled with patience and professionalism. This is certainly not the standard of service we aim to provide. We will be reviewing our communication practices to ensure that every customer receives the respect and attention they deserve.

Regarding the delivery delays and miscommunication, we sincerely apologize for the inconvenience caused. Shipping issues can be frustrating, and we are committed to improving our logistics process to prevent similar occurrences in the future. It is completely understandable why this would leave a negative impression, and we are taking this matter very seriously.

I am also very sorry to hear that your packages were damaged upon arrival and that the screws provided were not suitable. We will be reviewing our packaging and quality control processes to ensure that our products arrive in perfect condition with all necessary components included.

Additionally, I regret that you did not receive a timely response to your follow-up email. As the director of Bera Design, I want to assure you that your feedback is valued, and we are committed to providing a better experience moving forward.

Despite the challenges you faced, I am glad to hear that you are happy with the coffee table itself. Your comments highlight areas where we need to improve, and we will be implementing changes to enhance our customer service and shipping processes.

Please feel free to contact me directly at [Your Email Address] if you would like to discuss this matter further. We value your business and hope to have the opportunity to regain your trust in the future.

Thank you once again for sharing your experience with us.

Warm regards,
Elanor
Director, Bera Design

Beradesignshop からの回答

2025年3月24日

Dear Khaled,

We have carefully reviewed all correspondence between you and our team, and I would like to address your concerns with complete transparency.

From the beginning, your interactions with our colleagues have been consistently demanding and, at times, disrespectful. Despite this, our team has maintained a high level of professionalism, patience, and courtesy, genuinely striving to assist you and resolve the matter in a fair and timely manner.

The facts are as follows:

- The delivery error was caused by **FedEx**, which is outside of our direct control. Despite this, you have chosen to place the entire blame on our team without acknowledging the circumstances.
- Rather than working collaboratively to resolve the issue, you have continued to demand excessive compensation and additional discounts, showing little appreciation for the efforts we have made to support you.
- Our team has repeatedly tried to offer practical solutions and assistance, even though the root cause of the problem lies with a third-party courier.
- Your approach has made the situation increasingly difficult and unpleasant, which is not conducive to reaching a positive resolution.

We take great pride in our commitment to providing excellent customer service. However, it is important to note that unreasonable demands, abusive language, and unfair accusations are not acceptable. All communication has been documented and thoroughly reviewed, confirming that our team has handled this situation with the utmost professionalism and integrity.

Moving forward, we have issue you a full refund. While we always aim to achieve a positive outcome, we must also ensure that our employees are treated with respect.

We wish you all the best in your future endeavors and hope you can appreciate the efforts we have made to resolve this matter.

Sincerely,
**Elanor**
Director,
Bera Design Team

Beradesignshop からの回答

2025年2月10日

Wow! Thank you so much for your fantastic review! 😊 We are absolutely delighted to hear that you had such a positive experience with us—from selection to delivery.

We always strive to provide quick and efficient communication, so it’s great to know that you felt confident in our support. 💙 It’s also wonderful to hear that your convertible coffee/dining table fits perfectly into your lifestyle and meets your expectations in quality, functionality, and design.

Your kind words truly mean a lot to us! Thank you for taking the time to share your experience, and we hope you continue to enjoy your new table. If you ever need any assistance, we’re always here to help!

Best regards,
The Bera Design Team ✨

Beradesignshop からの回答

2025年1月28日

We have reviewed your comments and would like to address your claims. Firstly, we take great pride in the quality of our products and our customer service. We find it highly misleading for you to leave such inflammatory feedback without giving us adequate time to respond to your queries. It is important to note that we aim to address all inquiries within 72 hours, as clearly stated in our communication policy.

The issue you have described appears to be the result of improper assembly, as all our products undergo rigorous quality checks before being dispatched. It is not acceptable to shift the blame for your own errors onto our company and attempt to tarnish our reputation publicly.

We believe your feedback is misleading and does not reflect the reality of the situation. While we strive to assist all our customers, we will not tolerate baseless accusations or unreasonable behavior.

If you would like us to assist you further, we are happy to do so under the condition that you provide accurate and constructive information. However, should this behavior continue, we will take appropriate action to protect our company’s reputation.

We trust this clarifies the matter.

Kind regards,
Bera Design Team

Beradesignshop からの回答

2025年1月23日

Thank you for taking the time to share your feedback. We would like to clarify that the table is advertised on our website as being delivered flat-packed, as it has been for over 10 years. This information is clearly stated in the product details section to ensure transparency for our customers. We regret if this was overlooked and caused any frustration during assembly.

Regarding the delivery timeline, . while we strive to meet all delivery expectations, unforeseen circumstances can sometimes affect shipping times, and we appreciate your patience during this process.

We also understand your concerns about the tone of communication and want to assure you that we take customer service very seriously. We will review our processes and provide further training to ensure all customers, especially those with additional needs, feel valued and supported.

Your feedback is important to us, and we will use it to improve our service moving forward. Should you have any further concerns or questions, please do not hesitate to reach out.

Thank you for bringing this to our attention, and we hope you are now enjoying your table.
Bera Design Team

Beradesignshop からの回答

2024年12月18日

Dear Customer,

Thank you for your feedback. We feel it's important to address this matter transparently for you and others reading this review.

First and foremost, requesting or expecting a free item in exchange for removing a review on Trustpilot is neither ethical nor legal. Our team promptly processed your refund, even though your order was canceled before it was delivered. This demonstrates our commitment to resolving issues fairly and professionally.

We believe your review contains misleading implications, and we must point out that suggesting others take extra precautions while shopping with us—when no genuine issue occurred—is unwarranted and seems to indicate bad intentions. If necessary, we are prepared to share the relevant correspondence and proof of our prompt actions directly on Trustpilot to clarify the situation further.

We remain committed to delivering quality service to all our customers and resolving concerns in a fair, timely, and respectful manner.

Kind regards,
Bera Design Team

Beradesignshop からの回答

2024年12月18日

Dear Customer,

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that the table has been a fantastic addition to your home and that you’re enjoying its functionality, premium quality, and stylish design.

We’re especially happy to know that the assembly was easy and that the table fits beautifully with your decor. Your kind words truly mean a lot to our team, as we work hard to create products that blend practicality and elegance.

If you ever need assistance or have questions in the future, please don’t hesitate to reach out. Thank you for choosing Bera Design—we’re delighted to have been part of your home transformation!

Kind regards,
Bera Design Team

Beradesignshop からの回答

2024年12月18日

Thank you for sharing your concerns. I want to clarify that your refund was issued promptly based on your request. As you are aware, delays occurred due to your chosen payment method, something we have no control over. We repeatedly advised you to check your bank account for the refund, and our team provided support throughout the process.

In your conversation with our team, you indicated that you would remove your review upon receiving your refund. However, despite the refund being issued, your review remains, which seems inconsistent with your earlier statement.

We take customer feedback seriously and aim to resolve issues professionally and fairly. Accusing a company of theft without providing factual grounds, especially when the refund has been issued, is unfair and damaging.

We encourage you to update your review to reflect the resolution of your case. If you require further clarification or assistance, please do not hesitate to reach out.

Kind regards,
Bera Design Team

Beradesignshop からの回答

2024年12月18日

Dear Customer,

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that the table has been a fantastic addition to your home and that you’re enjoying its functionality, premium quality, and stylish design.

We’re especially happy to know that the assembly was easy and that the table fits beautifully with your decor. Your kind words truly mean a lot to our team, as we work hard to create products that blend practicality and elegance.

If you ever need assistance or have questions in the future, please don’t hesitate to reach out. Thank you for choosing Bera Design—we’re delighted to have been part of your home transformation!

Kind regards,
Bera Design Team