Berks Insulation レビュー 

Avoid this company ! I have had a newcombi boiler under the eco4 scheme just two weeks ago. I’ve had nothing but issues since and this company will not take responsibility for all the issues caused by them. Flooded bathroom by fitters that caused a leak into my kitchen and damage to the ceiling they wanted me to wait 4 hours for someone to come out whilst it was leaking . Refused to accept it was there leaking pipe work and left me with emergency plumbing bill and a ceiling to be fixed . I have wiring left dangling in my bathroom that they have left yet claim it to from something removed by me ! And radiators are all unbalanced because they couldn’t be bothered to to the job properly. Keep telling me to get my own electrician out for the wiring that they left ! I will be taking this further they leave vulnerable customers at risk !

We had people come tour house quoting 30% more than Berks installation and this was all done over the phone , no 3 hours of hard sell , just great people on the end of the line

If you're looking for a company that can turn a simple job into a lengthy exercise in frustration, then Berks Insulation Limited might be exactly what you're looking for.

The customer service was disappointing from start to finish. Communication was poor, updates were scarce, and I spent far more time chasing progress than I ever expected. It often felt as though keeping the customer informed was an optional extra.

My experience with Zaynab Younas only added to the frustration. Rather than taking ownership of the issues, there always seemed to be a reason why the problem was someone else's responsibility. It's impressive how much time can be wasted when accountability is treated like a game of pass-the-parcel.

As for the workmanship, the quality fell well below my expectations. After waiting so long and dealing with so much back-and-forth, I had hoped the finished result would at least justify the hassle. Unfortunately, it did not.

Overall, I was left with poor-quality work, wasted time, and plenty of excuses. The only thing insulated throughout this process seemed to be the company from accepting responsibility. I would not recommend Berks Insulation Limited based on my experience.

Horrible service. Very suspicious. They installed a boiled but left damage to the property and my neighbours property. They said after inspection it would take 6 hours....it took 29 hours. (4 days) and when asked to leave at 9pm each night they were arrogant and didnt pack up and leave for between half an hour and and hour at the end of the night. The work is mediocre and ugly.
DO NOT TRUST! the engineers absolutely reeked of shit too. Stunk my house out. Dirty boys

Berks Insulation were commissioned by Igni to install our new boiler and installation. They arrived with a team of men who worked like a clockwork machine, removing the old cylinder and installing the new boiler. Everything was good but a couple of days after the install water system to come through the downstairs ceiling. Igni arranged for a plumber to attend who fixed the issue promptly, hence the reason for a four star review, not five. Overall very happy with our experience.

Very unhelpful receptionist, doesn’t talk clearly ,mumbles words ,talks over you ,doesn’t listen.
As for the company ignore phone calls ,don’t get back to you about issues after installation.
Had no option but to use them as it was done under government scheme.
After several calls ,latest one today ,I am getting increasingly fed up!

Very poor service from the outset.
They were the lead on my solar and ASHP installation, with EDF as the ones funding under the government scheme.
It was due to start in October 2024, after several surveys and different installation companies coming to look at the job.
Only a couple of days before the installation was due to start an engineer came to fit an electric safety cut-off. This couldn't be completed as the surveys had failed to pick up that there wasn't enough room for it.
Que weeks of phone calls and emails, all without any heating.
The installation eventually happened February.
CB Heating from Essex were used for the work.
They caused damage to my property and the work has been very poorly done. Leaks have caused staining to my carpets.
Berks have refused to take any responsibility for the situation they left us in, forcing me to spend hours trying to find a resolution directly with EDF (and that's a whole other story...).
If you're planning on using them, ask a lot of questions first!

Horrible company did not clean up after themselves and caught them coming down the loft with some of my belongings which they put in the back of their vanfe

I had insulation done a few months ago. Initially I felt quite pleased but have been distressed and dismayed by a hole made in my flat roof . The lounge now leaks when it rains . I sent proof with pictures. A surveyor came and the outcome was they said they couldn’t see anything. The ceiling is stained and I am worried every time it rains.

I had a great experience with Berks Insulation. They helped me get free insulation and a new boiler, and my home is now more energy-efficient. I’m already seeing a reduction in my heating costs.

The Eco4 scheme from UK Government is a great initiative. I got free insulation and a new boiler, and my home feels warmer and more energy-efficient. Highly recommend!

Berks Insulation was so professional. They installed a free air source heat pump and free insulation in my home, and I’m already seeing huge savings on my energy bills!

Thanks to Berks Insulation’s Eco4 scheme, I received a free air source heat pump, and my home is now much warmer. I’ve already noticed savings on my heating bills. The service was fast and professional!

The Eco4 scheme from Berks Insulation has made such a difference in my home. They installed free insulation and a new boiler, and my home is now more energy-efficient and comfortable.

I’m so grateful to Berks Insulation for their fantastic service. They installed free insulation and a new boiler, and I’m already seeing savings on my energy bills. My home feels much warmer!

Berks Insulation’s Eco4 scheme has been a great help. I now have a free air source heat pump, and my home is warmer than ever. I’ve already seen a drop in my heating bills. Highly recommend!

Got a gas boiler and radiators fitted along with loft insulation….WELL
The gas boiler and radiators were fitted Ali the engineer was great but the loft insulation is sub standard what little they did as half of the loft wasn’t insulated at all and the PLASTIC piping for the radiators under the floor have not been lagged so I’m heating the void not the house tried contacting numerous times but still waiting for a response
They need to up their game

Berks Insulation made everything hassle-free. They installed a free boiler and insulation in my home, and now it’s warmer, and I’m saving money on heating costs. Excellent service!

Berks Insulation did a brilliant job with my Baxi boiler. They helped me with the grant process and got it installed in no time. My home is warm, and I’m absolutely thrilled with the service.

So pleased with the service from Berks Insulation. Got my Baxi boiler fitted, and the team sorted the grant for me too. They were quick and professional, and now my home’s nice and warm. Couldn’t ask for better service!