Berry Bouquets  レビュー 

Original review (1 star):
I ordered chocolate covered strawberries for Mother's Day, and not only was it delivered three days late, it arrived in a complete mess. I've ordered from Berry Bouquets in the past, so I thought I knew the quality to expect. Since my order was delivered, I've reached out three times to request a refund. I've attached photos and given an explanation of expected delivery. I made this order past the cutoff on the eve of Mother's Day, so I knew there was potential it would not arrive the following day. I went ahead with the order, but when they were not delivered Monday or Tuesday, I grew quite irritated. I would not recommend this company. I've had no success with customer service.

Update as of 07/05/25 (2 Stars):
Shortly after writing my original review, customer service responded to my email stating all of my emails ended up in the spam folder due to the images. Only one of my emails had an image, so it sounds more like they were pressured by my poor review. I was able to request a full refund and received my money back.

Now, Berry Bouquets continues to email me to request I remove my review. I will update my rating, but I'm not going to delete my review, as it was a poor experience with a lack in customer service. Updated to 2 stars because I'm happy I got a refund. Please stop emailing me.

Update as of 13/05/2025:
As someone who works in hospitality, I more than understand mistakes happen. It’s the fact that my original email request had no images attached, so the story that it went to the junk inbox due to the file size is not true. I never agreed to remove my review. That wouldn’t be a fair assessment of my experience. I only requested a full refund.

Paid EXTRA for next day delivery well inside cut off time as it was a special birthday for mum- WASN'T delivered on day it was supposed to be, waiting OVER 2 weeks for a refund/supposed good will gesture, communication from company very lazy like and STILL HAVE NOT RECEIVED MY REFUND- would definitely not use again nor recommend. I paid for a service I most certainly did not receive and am extremely disappointed with the level of customer service

Great communication and customer service! I send a fruit bouquet from USA to UK as a birthday present, the package was not delivered the same day this is the reason I don't give a 5 star but they delivered next day. Thank you! My friend love his gift.

Sent a bouquet for my mum in the UK. I'm living in the USA right now so it was really important that the bouquet arrived in time for Mothers Day. Please note the time difference meant I had missed the cut off time for a next day delivery. But Berry Bouquets still managed to deliver in time for Mothers Day, which i truly appreciate 🙏
The Bouquet arrived beautifully designed and packaged and my mum said the fruit was so fresh and sweet. Highly recommend and can't wait to order again for a few Birhdays coming up x

I won a berry bouquet as part of a giveaway and nominated a day to be delivered.
This was the first issue as they delivered it a day early and left it for the whole street to see. The second issue is that the bouquet was a mess! Some strawberries had slid down the sticks and some were still mainly green! Unripe strawberries covered in chocolate - no thanks!
The pot was quite cute but why were the sticks all inserted into a savoy cabbage?!
Great idea, terrible execution. So glad it didn’t cost me a penny!

Not to Berry Bouquets - it was a gift I do not have the order number!

I got the address and post code wrong not once but twice, but they bore with my idiocy and delivered to the right place. Fantastic customer service and it was a birthday present, all said looked and tasted great made my day so thank you so much berry bouquets!

Ordered a fruit bouquet for my niece's birthday. Accidentally put the wrong shipping address first and the wrong delivery date.
Was worried wouldn't be delivered to the right place.
Thankfully customer service was really helpful and amended both mistakes.
Was told by my niece that the fruits were fresh and tasty.
Will definitely order again.

Outstanding customer service, extremely helpful and the bouquet was beautiful and a definite success as a gift. Would not hesitate to order again and would highly recommend. Thank you

Absolutely awful, spent a fortune on a huge fruit bouquet as a gift. 1) card was not included, despite being paid for
2)the majority of the fruit was rotten,causing us severe embarrassment

An email was sent advising of this and requesting a refund. Still awaiting a response.

Stay away from them

I ordered two boxes of chocolate covered strawberries for a birthday party. They arrived on time and very well packaged in beautiful boxes, Everyone complimented me on the delicious strawberries and they were a talking point of the party. Would not hesitate to order again!

Such a great gift. My student daughter is away from home and poorly with the flu. She needed fresh fruit! She loved her Berry Bouquet (she's a Design student and loved the great presentation). She's eaten the whole lot and told me she's feeling much better. It has certainly cheered her up. Thanks for a great idea and service, Berry Bouquets

Great last-minute gift for a relative, beautifully presented and very well-received. Customer service were great, quick to respond and help me out on making a decision. I ordered the Celebration Bouquet on Monday evening and it arrived Tuesday morning - really impressed by the speed and the quality (was a little worried the fruit might not stay fresh in transit, but all was well). Thank you so much!!

I recently made an order on Friday, I spoke to the lovely team on WhatsApp the response was quick and polite. My order came the day it was expected, the strawberries were wrapped up well and for the strawberries themselves they were absolutely lovely big and ripe and the chocolate was decorated just like it was on the website. I would definitely recommend a lovely addition to any celebration.

This company make beautifully delicious and well presented bouquets! I bought one as a gift and the recipient absolutely LOVED it.

The customer service and communication has been excellent with the company. And I will definitely be ordering again.

Xmas 2024
Another excellent Berrys Bouquet.
Selection of very fresh fruits, nicely presented and bang on time.
I will continue using this reliable service.
Thank you,
Suzanne Solomon

Excellent customer service. Very swift in responding to my messages on WhatsApp. Also, provided same day delivery. Delivery driver was very polite. The fruit (strawberries, melons and pineapple) was fresh & tastey and the chocolate was good quality. 5/5 experience. Thank you so much!

Fantastic fruit bouquet, arrived in superb condition well packaged in a lovely basket. Berry Bouquets kept me well informed every step of the way and arranged delivery even in the awful weather.

The arrangement is exquisite as is the chocolate which is any chocolate lovers dream mixed with the fresh sweet juicy fruit.

The website was informative and represented the bouquets perfectly giving plenty of choice.

Exceptional value for money and something very unique and special for any occassion

Overall an exceptional online experiance with superb human interaction when needed

Excellent service, ordered for my mum in the UK and really impressed. The fruit looked amazing and my mum said it was so fresh.
Thank you so much x

Absolutely amazed at the bouquet for our anniversary she's gonna love it

I ordered a specifically fruit only arrangement which was delivered on time. Unfortunately they included chocolate which the recipient is highly allergic to.i contacted the company to make them aware of their mistake both by email and their chat but have heard nothing in 2 weeks. Customer service is crap