Bespokeglassproducts レビュー 36

Order No 08083 deliverd my splashback and cutting board on the date promised and the product is absolutely fantastic top top product I would not hesitate in rcomending this company to anyone 😀 👍

Ordered a window for our pond, had an email to say thanks for your order and that it would take 10-15working days in production. It took 25 working days. I emailed the company, no reply. I rang them and someone was meant to ring me back and never did so I had to chase them again. Their communication skills are shocking, they don’t give you any updates on your product you’ve ordered at all. I got told on the phone that it would be dispatched Thursday 25th June and would be delivered Friday 26th. I had a phone call today at 8am on 25th of June to say it was being delivered at 10am. The glass Itself is fine thankfully and luckily the guy who delivered it was lovely and waited for my husband to come from work to get it off the truck as obviously we weren’t excepting it today. I had no email saying it had been dispatched, no email to say when it was being delivered just a phone call from the guy who was delivering it! So if you want to be kept in the loop with your order and have good communication with a company and want to get your order on time don’t order from these guys! & they say kurbside delivery but you need at least two people to lift it off the truck yourself!

Ordered a Highland Cow oven splashback and was nervous about how well this company would perform. I needn't have worried. An email I sent checking the measurements was answered promptly with an assurance it was in production. The splashback arrived 6 days after I ordered it, well packed, by a polite delivery guy. The glue I bought with it did the job and it looks fabulous. No complaints. Great company.

21 days in and still no glass . I think this site a a fraudulent site. I will be using a charge back to get my money back hopefully . Please don’t fall into the same trap as myself. I wouldn’t want anyone else to suffer any loss like I have. Live and learn I suppose …

Lead time was 10 working days fine 15 days in and no sign and they say in production ,small piece of glass with holes and painted ,am just unlucky ??

Ordered 2 weeks ago.. heard nothing, emailed and called with no response.very disappointed. I would avoid

Great service! Beautiful splashback at a good price. Arrived well packed. Customer service enquiries were quick to reply and very helpful. Would buy from again 😊

Not going to lie they were not the best at responding to emails and the time frame of delivery was not great, but when I called and spoke to Ross he could not be more helpful even helping me with getting one picture over 3 pieces of glass, the product it self is fantastic and great value for money I would deffo use them again, ordered back in September only just leaving the review as its only just been fitted due to delays my end

Absolutely amazing company. Contacted me to ensue i was happy with the design and glad they did as it needed more pictures on the glass.

Delivered on time given and totally beautiful splashback.

I and very fussy about what I buy and would definitely recommend this company

The courier lost my initial order, and then the courier smashed the replacement in transit. But when I went to flag this second attempt BespokeGlassProducts had already begun to make a 3rd replacement, ensuring to make it DX proof for its 3rd attempt.

The delays were very frustrating, but the company made it as smooth as they possibly could!

Safe to say the finished splashback looks great in my kitchen!

Waited around 2 months for my glass splash back, delivery company smashed it, only discovered this after chasing it myself, new one ordered and promised before Christmas, it didn't arrive, had to chase then about if as they were off until Jan 5th, eventually gave up waiting and got through asking for a refund. This was issued straight away but there was no apology, just the phone put down quite abruptly. 4 months they had the money for and i had now product at the end of it!

They attempted to deliver the first splashback I ordered outside our specified timeframe and it was broken by the courier whilst being stored. A replacement was arranged without quibble but this had several imperfections ie raised pimples and tape marking on painted surface showing through glass. I sent an email and photos to the company but have had no response.

Really disappointed with the image quality / clarity - if providing an image that is likely to get blown up for a splash then I would have expected an image with a much higher resolution to be used so it retains its clarity - the image on ours is 90% blurry and just a ‘mash’ of colours - shame as the image online looks great :(

Poor communication and quality of product, especially for a £3k+ order. No response from damage pictures sent. No urgency. Very unprofessional, avoid at all costs.

Fast service they stayed in contact with me ensuring I was happy with my design im so happy with my purchase

If only all services were as exceptional as Bespoke Glass Products. I had a customised very large splashback made for an Outdoor Kitchen. It is such a statement piece. I couldn't be happier. Bespoke Glass was cheaper than competitors. The quality of the splashback design is amazing and surpassed expectation. As it was a customised design I was in touch several times to confirm resolution, dimensions and screw placements. It was wonderful speaking to an individual and getting outstanding customer care. The communication was excellent. The delivery absolutely seamless and the communication, updates and tracking from the delivery company were superlative.

Fantastic company. Really helpful and the product is amazing. I purchased the well cover and delighted with everything. Don’t worry if no one answers the phone or emails immediately as they do get back you once they finish on site.

From the start of our project, in planning, to the very end, Ross was more than helpful. Advice and support were great.
Most importantly, the glass surround for my Aga recess , which arrived yesterday and was fitted today, is beyond stunning.
Having seen the concept of printed glass splash-backs when we were researching our new kitchen, I was determined that we would have an ocean scene immersively around the space. It looked as though it would be prohibitively expensive, until we found Bespoke Glass Products. The pricing was extremely good. Because we needed the picture divided into 3 pieces, I ordered by phone and email, rather than through the website. The end result surpasses my dream of how it would look. Thank you so much Ross, and all others involved.

To keep it real, the only thing I think they could do better - keeping in touch. I get that, from their point of view they, were doing what they had said in whichever our previous conversation had been. However, from my end that did sometimes feel a bit like radio- silence! (As each piece of my tryptic is outside of standard sizes, it took a bit longer than the 7-10 days stated on the website). However, when I realised this, and began to check in with a call myself, I realised all was well.
They made my dream come true, and I have no hesitation is highly recommending them. We will certainly return if we ever want another glass product in the future.

Easy to use website.
The splashback arrived well packaged.
It looks great and the printing is execellent. Colours pop!
Nice guys

I purchased a one-piece splashback for above stove (far more practical than ceramic tiles with grouting), plus another piece to protect wood around sink, plus a chopping board. Firstly, the pieces were more than adequately packed (my previous experience with a different Company had far inferior packaging). Secondly, the product is very good, and look terrific now it's in situ. Am glad I chose the protected coating. Thirdly, I had the sort of niggle on delivery time that we all get now and then, and the intelligent and thoughtful response to this left quite an impression on the wife and I. I can happily recommend this Business.