bespokehotels.com レビュー 

I checked into the Derwent water hotel to find the following: Room very mouldy, cold and musty smelling. Bathroom tap mould growth under taps in bath and glass panel on pink bath. £23.00 for a cold gammon steak warm egg and cold carrots, two stalks of thin broccoli cold potatoes and dirty rusty pepper pots and what appears to be dirt and food spillage on mist of the table s in the cold damp restaurant. Reception heavily soiled dirty computers and staff including manager not engaging with with staff or hotel guests. Serious health and safety issues for Food safety officer from local council to visit. Suggest staff training and shut down for deep clean and replace all restaurants furniture especially tables. Absolutely dangerous with contamination.
£129.00 per night .. dressing breakfast might give it a miss and pick something in the town as I am dreading being sick from the poor standard of this hotel.

I have been trying to use a voucher to book a hotel. I am not allowed to use and book with the hotel directly and have to do this via Bespoke Hotels. Every time I call I am told that the advisors are busy and the call is terminated. I have also tried emailing but do not receive a response. This is so poor and really a waste of my time!

I went to an event at the Stonehouse Court Hotel on 23rd March 2022. I was invited to celebrate a friends birthday. My friends Wife had booked a table for 10 guests. However, 2 of the guests had tested positive for COVID so said that they were not able to attend. My friends Wife contacted the Hotel, explained the situation and asked if a refund could be made for those unable to attend. The Hotel representative said no. Her reasoning was that it was no longer a legal requirement to islolate and if she herself tested positive she would still have to go to work.
Though it may not be a legal requirement, the government guidelines are that individuals 'do the right thing'.
Not the sort of customer service expected these days.