They held my $1200 withdrawal for a month with every excuse in the book before finally canceling it for some vague "terms violation." Straight-up thieves. Never again.
企業が回答しました
Best Irish Casino
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My balance was completely zeroed out. I know for a fact I had a couple hundred sitting there. Reached out to support and they just fobbed me off, saying I must have lost it all on a session I don't re... もっと見る
企業が回答しました
I'm pretty sure they don't even have a proper license. It's just some shady offshore registration that means nothing.
企業が回答しました
The live chat icon is always popping up, asking if I need help. It's incredibly annoying when you're trying to concentrate on a game.
企業が回答しました
企業情報
当該企業による記述
We offer… well… the best. At Best Irish Casino, we’re dedicated to bringing players across Ireland an online gaming experience that is fun, fair, and rewarding. Our goal is simple: to create a trusted place where you can enjoy the thrill of casino games with complete peace of mind. From exciting online slots to timeless casino favourites, we provide a wide variety of options for every type of player. Each game we feature is fully licensed, independently tested, and designed to deliver both entertainment and a fair chance of winning. Whether you’re a casual player looking for a few spins or someone who enjoys exploring everything a casino has to offer, you’ll find it here. We also pride ourselves on our player-first approach. That means regular promotions, generous bonus opportunities, and loyalty rewards, combined with fast and reliable payouts. Security and transparency are central to what we do, ensuring that your experience is always safe, straightforward, and enjoyable. At Best Irish Casino, we believe that the best casinos are not only about games — they’re about trust, excitement, and rewarding experiences. With us, you can play confidently knowing you’re in good hands.
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- bestirishcasino.co.uk
重要なお知らせ
My balance just vanished
My balance was completely zeroed out. I know for a fact I had a couple hundred sitting there. Reached out to support and they just fobbed me off, saying I must have lost it all on a session I don't remember. That's rubbish. Something's seriously dodgy here
2025年7月30日
自発的なレビュー
Best Irish Casino からの回答
Hi Gregory,
Thank you for sharing your experience, and I’m very sorry to hear about the concerns with your account balance. I completely understand how worrying it must feel when something doesn’t add up.
Please be assured that every transaction and gameplay session on our platform is logged in detail. We never remove funds arbitrarily, and if there’s any uncertainty about where your balance went, our team can provide a full breakdown of your recent activity for clarity.
I’d really like to personally look into this for you. Could you reach out to our support team again with your registered email or username and request an escalation to the Head of Customer Satisfaction? I’ll make sure your case is reviewed thoroughly and that you receive a clear explanation.
Your trust is extremely important to us, and we’ll do everything we can to resolve this matter transparently.
Warm regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
Dropped a hundred on the slots and…
Dropped a hundred on the slots and didn't get a single bonus round or decent line hit. These games are bone dry.
2025年9月8日
自発的なレビュー
Best Irish Casino からの回答
Hi Martha,
I’m really sorry to hear that your recent experience on the slots left you feeling disappointed. We know how frustrating it can be when the games don’t seem to give much back, and we completely understand where you’re coming from.
All of our games are supplied by licensed providers and operate on certified random number generators, meaning every spin is completely fair and down to chance. That said, we do want our players to enjoy themselves, and it’s never our goal for anyone to feel the games are “dry.”
If you’d like, our team can recommend some slots that may better suit your playstyle—some with more frequent smaller wins or bonus features that trigger more often. Please feel free to reach out to support, and we’d be happy to guide you.
Thank you again for your feedback, and we hope your next sessions bring a bit more excitement.
Warm regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
I'm still waiting for my money from…
I'm still waiting for my money from over three weeks ago.
2025年7月19日
自発的なレビュー
Best Irish Casino からの回答
Hi Héloïse,
I’m truly sorry to hear that you’ve been waiting so long for your withdrawal — that’s not the experience we want any of our players to have. While most transactions are processed within the expected timeframes, delays can sometimes occur if additional verification is required or if there’s an issue with the payment provider.
Please reach out to our support team with your account details, and we’ll personally look into your case to ensure this is resolved as quickly as possible. Your trust is very important to us, and we want to make sure you receive the funds you’re owed without further delay.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
Finally had a bit of luck
Finally had a bit of luck, went to withdraw, and they locked my account on the spot. No email, no explanation. Customer service is useless...
2025年7月11日
自発的なレビュー
Best Irish Casino からの回答
Hi Jessica,
I’m very sorry to hear about your experience — I completely understand how frustrating it must feel to have your account locked without a clear explanation. While account reviews are sometimes required for security and compliance reasons, you should always be informed of what’s happening and why.
Please get in touch with our support team with your account details so we can investigate this urgently and provide you with the clarity and resolution you deserve. Your trust is important to us, and I want to ensure this is resolved as quickly as possible.
Kind regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
It's not a coincidence—it's a scam
It's not a coincidence—it's a scam. Every single time I was about to hit a big win, the game would mysteriously crash or freeze. When it reloads, the win is just gone. This happened multiple times.
2025年7月5日
自発的なレビュー
Best Irish Casino からの回答
Hi Philip,
Thank you for taking the time to share your experience, though we’re very sorry to hear about the issues you’ve described. Please rest assured that we take allegations like this extremely seriously. Our games are provided by licensed suppliers and are independently tested to ensure fairness — crashes or freezes should never affect the outcome of play.
We’d really like to investigate this further for you. Could you please reach out to our support team with your account details and any examples of when this occurred? That way, we can review the game logs and get you a clear answer as quickly as possible.
We truly value your feedback and hope to resolve this matter so we can restore your confidence in our platform.
Warm regards,
Aoife
Head of Customer Satisfaction
Best Irish Casino
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