Bifoldshop レビュー 982

Bifoldshop からの回答

3日前

Dear Donna

Thank you so much for your 5 Star review on Trustpilot and Google.
We truly appreciate you taking the time to share your experience. It means a lot to know that your happy with our service, and your kind words motivate our team to keep delivery the best possible experience.

Kind regards

Gemma - Bifoldshop Team

Bifoldshop からの回答

3日前

Hi Stephen

Thank you for taking the time to leave your review on the products and the service you received from our Customer Care and Installation Department. We are always pleased to receive our customers feedback.

Kind regards

Fiona - Bifoldshop Team

Bifoldshop からの回答

7日前

Good Morning Mike

Thank you for your continued trust in us and for sharing your 5-Star review. We really appreciate your ongoing support. We are so glad that Matt and Kyle delivered a great experience for you once more.

Kind regards
Fiona - Bifoldshop Team

Bifoldshop からの回答

2026年4月1日

Hi Simon

I would like to thank you for your kind review. It was great working with you on your project for a Three Pane Bifold Door, Alitherm Window and Roof Lantern.

It is always good to receive feedback on the quality of the products we sell and our in-house Installation teams. Your team on this occasion were Emil,Kris & Kyle, who will be pleased to hear your experience was impressive.

Kind regards
Daria - Bifoldshop Team

Bifoldshop からの回答

2026年3月26日

Hi Dave

Thank you for kind words, in your review you have given future customer's an insight into the experience you have received from the Bifoldshop on all three of your projects.

At the Bifoldshop we try to obtain the best products on the market at competitive prices which are on show in our brand new showroom in Cheltenham.

We pride ourselves on the staff we have working for us and their knowledge and experience are an asset to the Bifoldshop.

Once again we thank you for review and the experience you have received from all of the teams.

Kind regards

Alan & Sally Stanway

Bifoldshop からの回答

2026年3月26日

Good afternoon

Thank you for leaving us a 5 star review. If you could let us know your name so that we can pass your thanks on to Bifoldshop teams involved with your order, we would greatly appreciate it.

Kind regards

Sally - Bifoldshop Director

Bifoldshop からの回答

2026年3月26日

Hi Jack

Thank you for your 5 star review on your experience with ourselves.
We are pleased to read that Zac in our Sales Team was able to assist you with purchasing the right products for your project.

We always like to hear that the installation team did a brilliant job on your installation and left your home tidy. We will forward you review on to them.

Kind regards

Fiona - Bifoldshop Team

Bifoldshop からの回答

2026年3月17日

Good afternoon Faye

Thank you for choosing the Bifoldshop for your Rip out and Remove Installation service. We are pleased to read your very kind review of the service you have received from ourselves and thank you for future recommendations.

I will also pass your thanks on to our Installation Team Richard & Paul.

Kind regards

Gemma - Bifoldshop Team

Bifoldshop からの回答

2026年3月17日

Good afternoon Steve

Thank you for leaving your review regarding the excellent service you received from ourselves and our supplier Origin. We are pleased that we were able to turn the delivery around in 7 days to assist you with your project.

Kind regards
Gemma - Bifoldshop Team

Bifoldshop からの回答

2026年3月13日

Hi Kevin

We appreciate you taking the time to leave your kind reviews on Trustpilot and Google about the experience you received from the Bifoldshop.

We have passed your kind words onto the installation team Rich & Paul and to Lisa in Sales and Daria in Customer Services.

Kind regards

Bifoldshop Team

Bifoldshop からの回答

2026年3月13日

Hi Paul

Thank you for your 5*review, it was good to read that your experience was very good and the products were delivered to your satisfaction.

I have shared your review with Zac in Sales and Fiona in Customer Services.

Kind regards

Bifoldshop Team

Bifoldshop からの回答

2026年2月4日

Dear Andrew

Thank you very much for taking the time to leave us a 5 Star review.

We are pleased that the whole process from start to finish has been a great experience for you.

Many thanks
Fiona - Bifoldshop Team

Bifoldshop からの回答

2026年1月28日

Hi Anouk

Thank you for your review and your kind words.

We are pleased to hear that you have received an excellent service and the quality of the doors meets your expectations.

Your kind words have been passed on to all our staff members and we hope you have many enjoyable years with your door.

Kind regards
Bifoldshop Team

Bifoldshop からの回答

2026年1月20日

Hi Kim,

Thank you so much for your lovely review! We’re thrilled to hear that you received outstanding service from your first visit to the showroom right through to delivery. Zac really enjoyed helping you find the right solution, and it was a pleasure for me to support you throughout the process.

We’re sorry to hear about the issues you experienced elsewhere, but we’re so pleased you found us when you did; and we’re confident you’ll love the bifolds once they’re fitted. It’s great to hear everything has been smooth so far.

Thank you again for your recommendation, it truly means a lot to the whole team.

Best regards,
Daria and the Bifoldshop Team

Bifoldshop からの回答

2026年1月20日

Hi there,

Thank you for taking the time to leave your review. We’re really pleased to hear you had a good experience with our customer service and that the installation of your bifold doors was completed efficiently and left tidy.

It’s also great to know the warranty coverage gave you extra peace of mind; we believe that strong aftercare and long-term protection are just as important as the product itself.

Thank you again for choosing Bifoldshop, and if there’s ever anything we can help with in the future, please don’t hesitate to get in touch.

Best regards,
The Bifoldshop Team

Bifoldshop からの回答

2026年1月7日

Dear Marco,

We are sorry that you remain dissatisfied and regret that this experience has led to a one-star review. However, several statements in your review require clarification so that the situation is accurately represented.

The agreed price for supply and installation was confirmed both in writing and during a recorded telephone conversation prior to contract issue. Unfortunately, a human administrative error then occurred whereby the written contract was issued at a supply-only price, despite clearly stating “supply and installation”.

This discrepancy was identified and raised with you before installation commenced. At no point did we dispute that the contract document itself contained an error; however, the agreed price, verbally and in writing; was higher and consistently referenced as such throughout the sales process.

For clarity, this was not a case of revising pricing after agreement, but correcting a documented administrative error that conflicted with the previously agreed terms.

As we had clear evidence of the agreed pricing, we were fully prepared to resolve the matter through formal legal channels if required. We did not pursue this route only because it would have caused significant delays to your project; something we understood you were keen to avoid.

While we appreciate your proposal to split the difference, this would have required us to absorb a substantial cost arising from an already-agreed service. Nevertheless, we did apply a goodwill discount to the installation element despite having no legal obligation to do so (the 'measly 13%' mentioned).

You have stated that the error was entirely ours, which we accept in relation to the contract document itself. However, it is also a matter of fact that the issued contract price was approximately £4,500 lower than the previously agreed figure.

The sales manager raised this not as an accusation, but as part of understanding how the discrepancy went unnoticed. Had the figure been £4,500 higher than expected, it is reasonable to assume it would have been queried immediately?

You reference a lack of response to certain correspondence. It is important to note that we were legally unable to discuss contractual matters you, as you are not the individual named on the contract, in accordance with GDPR and data protection obligations. This was not a refusal to engage, but a legal requirement.

One window supplied did not match the agreed specification. This was a genuine manufacturing error, which we fully acknowledge and corrected by remanufacturing the correct unit. Unfortunately, bespoke glazing manufacture carries lead times, and we regret the knock-on delay this caused to your project.

We are genuinely sorry for the inconvenience caused by both the administrative error and the subsequent manufacturing issue. While mistakes can occur in any complex, bespoke project, we accept responsibility for correcting them and did so in full.

We regret that this experience has overshadowed the quality of the finished installation and wish you well with your future projects.

Kind regards,
The Bifoldshop Team

Bifoldshop からの回答

2026年1月7日

Hi Rob,

Thank you so much for such a fantastic review! We’re delighted to hear what a transformation the new bifold doors have made; and it’s great to know your home is feeling warmer as a result too.

Phil really enjoyed helping you choose the right solution for your home, and it was a pleasure for me to support you throughout and make sure everything stayed on track. Alan and Craig will be thrilled to hear their efficient, tidy installation, especially getting everything completed in time for Christmas; made such a positive impression.

We truly appreciate any future recommendations, and look forward to helping you again in the future. Thank you for choosing Bifoldshop!

Best regards,
Gemma and the Bifoldshop Team

Bifoldshop からの回答

2026年1月7日

Hi Louise,

Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience from your visit to the showroom right through to the installation of your French doors. Phil really enjoyed helping you at the outset, and it was a pleasure for me to support you throughout the process. We will pass on your kind words too Nigel and Ashton (your installers) as well.

It’s great to know that everyone you dealt with came across as friendly, knowledgeable, and competent; that’s exactly what we aim for. We’re thrilled to hear you’re already planning your next project and would love to work with you again.

Best regards,
Daria and the Bifoldshop Team

Bifoldshop からの回答

2026年1月5日

Dear Nathleen,

We’re genuinely sorry that you remain disappointed, and we appreciate the opportunity to clarify the key points you’ve raised, as several aspects of your review do not accurately reflect what took place.

Survey Notes vs Contractual Measurements:

The photograph taken by your builder of our surveyor’s notepad was never, and could never be, a contractual document or a final structural opening agreement. Survey notes are working measurements taken on site before installation tolerances, thresholds, and system allowances are applied.

The final door size is confirmed only within the signed contract documentation, which clearly sets out the manufactured dimensions once all technical tolerances are accounted for. These were reviewed and signed prior to manufacture.

Builder Coordination:

You have since confirmed in correspondence that the signed structural opening details were not shared with your builder, nor was any sizing documentation provided to them prior to installation. Unfortunately, this meant the builder prepared the opening without reference to the agreed door specification.

While we always encourage coordination between trades, responsibility for sharing approved specifications with third parties ultimately rests with the client.

Quotation Clarification:

The initial quotation provided by Phil was clearly marked throughout as “Supply Only”. This was not a misquote but a misunderstanding, which was identified and corrected before manufacture. The revised quotation for supply and installation was issued, agreed, and signed before proceeding.

Manufacture Accuracy:

The doors supplied were manufactured exactly in accordance with the signed contract, which was countersigned next to the final dimensions. There was no manufacturing error, and no deviation from the agreed specification.

Installation & Resolution:

Although the doors were manufactured correctly, we fully acknowledge that the visual result was not what you had originally envisaged. Despite this, our installation team went well beyond standard scope, sourcing specialist fascia and trim to achieve the best possible finish on the day and working late to do so.

In your own email correspondence, you described the installers as having gone “above and beyond”, and we are grateful that their efforts were recognised.

We understand that this situation has been upsetting. However, the doors were surveyed, specified, manufactured, and installed in line with the signed agreement, and the challenges arose due to a mismatch between the prepared opening and the approved specification; not due to negligence, incorrect manufacture, or poor workmanship on our part. We never like seeing customers that are disappointed, and there is something that we can learn from this as well, but we don't feel like the 1* review is justified.

We regret that this has resulted in a review as such, particularly given the efforts made by our team to achieve the best possible outcome on site. We sincerely hope that, over time, you are able to enjoy the doors and the quality of the finished product.

Kind regards,
The Bifoldshop Team

Bifoldshop からの回答

2025年12月19日

Hi there Jesse,

Thank you so much for your recent 5* review. We all really appreciate it. Your new 5 Pane Bifold looks brilliant.
We wish you all the best with it, and look forward to seeing some pictures of the project when it's finished.
Thanks again,
Daria and the Bifoldshop team.