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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Don’t EVER buy from these guys if possible. I’m still trying to get my refund from a return that both party agreed to 3 months now! Not only did they not admit to not properly checking their stock in... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We ordered two large floor rugs and the price was perfect and the delivery was within one week. Absolutely over the moon with our purchases. I had been browsing on the internet looking at floor rugs w... もっず芋る

5぀星のうち4の評䟡

Covid has cause all sort of hold ups but getting the wrong delivery tracking numbers twice in emails cause some concerns about employees not understanding how to use there own emails and computer... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Bought 10 bed sheet sets and 10 quilt cover embossed sets and they were all true to pictures. All nice, soft and elegant. Had one item missing and took less than 5mins to sort out via telecom and rece... もっず芋る

䌁業情報

  1. 寝具店
  2. ベッド専門店
  3. 寝宀家具店
  4. リネン専門店
  5. マットレス専門店
  6. キルト専門店

圓該䌁業による蚘述

We started Big Bedding Australia in 2013 with the aim to be Australias best online bedding store. Having many friends within the bedding and mattress industry it was time to begin selling Australian made bedding, furniture and mattresses. The aim was to pass on the savings to our customers. What started out as something small quickly became much more, many customers begun passing on their positive feedback and word of mouth quickly spread across Australia. We have now become a nationally known brand. Seen as the best place to find luxury bedding at affordable prices with a focus on Australian made. Since 2013 Big Bedding Australia has grown, now selling bedding, mattresses, furniture, electronics and more. Our company prides its self on our; Vision to help provide the best online service and experience to our customers. Ability to help customers create their ideal bedroom all in one store. Knowledge of helping you find what you are looking for. Reach and delivery to all Australians, with a focus on regional and rural Australia, bringing the big brands to hard to reach areas. Free and easy shipping to all of Australia. Passing on great savings on big brands. Strong focus on selling Australian made and Australian supplied products. Our journey continues to blossom as we have now partnered up with MyDeals Australia, Amazon Australia, Groupon Australia, Kogan Australia, Click Central Australia, Mosaic Living Australia, MySales Australia & Ebay Australia, making our products even more accessible. Our Mission Source and supply high quality Australian bedding, bedroom furniture & bedroom decor Australia wide. To reach and deliver all of Australia, all cities, rural and regional areas Challenge ourselves to deliver unsurpassed customers service and knowledge. Our Vision To be the number One bedding, mattress and furniture store in Australia by offering the best products, customer service, extensive shipping and customer experience.


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3.9

ほが満足

TrustScore 5段階評䟡の4

229件のレビュヌ

5぀星
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1぀星

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5぀星のうち1の評䟡

Worst experience ever!

Don’t EVER buy from these guys if possible. I’m still trying to get my refund from a return that both party agreed to 3 months now! Not only did they not admit to not properly checking their stock in the warehouse when the returned product has actually arrived, they also did not take responsibility for their mistake and was not proactive in helping out their customer in any way. On top of that they blamed the courier guys and i never once received an apology. Long story short i had to contact the tribunal and send big bedding a formal letter of complaint. They then agreed to refund me. Here’s the cherry on top. 3 weeks later now they have fully ghosted me and i still have not received my refund. Worst company and customer service i’ve ever dealt with period.

2026幎4月13日
自発的なレビュヌ
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Hi Chan, Please note that we processed the refund through Kmart several weeks ago, so you will need to follow this up directly with them, as the payment was made to Kmart and they hold the funds.
As the return was due to a change of mind after the item had already been shipped, the delivery was refused. This can sometimes cause complications with the courier, as the item is initially marked as delivered in their system. As a result, it took longer than expected for the courier to locate the item within their warehouse.

For future reference, refusing delivery is not the most effective method for returning an item. We do appreciate your patience in this matter, and we have contacted Kmart again to request that the refund be reissued.

Kind regards, Big Bedding Australia

5぀星のうち5の評䟡

Outstanding Service and a Perfect Bed Base!

I recently bought the Comfort Sleep 5’’ Vogue Base from Big Bedding Australia, and the entire experience truly exceeded my expectations. The base itself is solid, beautifully made, and exactly what I needed, but what impressed me most was the level of customer service I received.

I had a lot of questions and sent multiple emails throughout the process. The salesperson who supported me was incredibly patient, responsive, and professional. Every message was answered quickly and with clear, helpful information. He never made me feel like my enquiries were a hassle, and his guidance made the whole purchase smooth and stress-free.

Exceptional service like this is hard to come by, and it gave me total confidence in my order. I’m extremely happy with my purchase and highly recommend Big Bedding Australia for their quality products and outstanding customer care.

2025幎11月10日
自発的なレビュヌ
5぀星のうち2の評䟡

corners of mattress

corners of mattress, not good.
scruffy sewing, looked untidy cheaply done.

2025幎9月23日
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Thank you for your feedback. The 7 Zone 36cm medium top mattresses you ordered one of our most popular models, and quality issues are extremely rare. The corners may appear slightly uneven at first due to the packaging compression, but this usually settles after a few days of use.

5぀星のうち1の評䟡

Terrible.

Terrible.
Item has been paid for but has not progressed past label creation in 2 weeks.
Contacted you by email after a week to ask what was happening with my order due to it not even being sent.
Responded quickly to my email, that you would follow up and now no further response after another week.
Pretty disappointed and won't purchase from you again.
I order another quilt cover at the same time and it arrived with 3 days.

2025幎9月21日
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Hi Joanne,

Apologies for the delay in getting back to you. We’ve just heard from the warehouse, we have sent you an email back regarding the matter

Thank you for your understanding.

Update this has now been rectified. Thank you

5぀星のうち3の評䟡

The topper is great, delivery poor

The topper is great but the delivery experience is poor, for the second time.

2025幎8月24日
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Thank you for your feedback — we’re glad to hear you’re happy with the topper!

We’re really sorry to hear about the delivery experience and appreciate you letting us know. We rely on external couriers, and while delays or handling issues can occasionally occur, your feedback helps us push for better service from them.

We’ll be passing this on to our logistics team to ensure improvements are made — and we truly appreciate your patience and continued support.

5぀星のうち5の評䟡

delivery guy was very great.

delivery guy was very polite, helpful and accomodating. The head office must have been affected by mercury retrograde, because of a communication misshap, but they were helpful once i chased them up about the tracking number not working.

2025幎7月23日
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Thanks so much for your kind words! We’re really glad to hear our delivery driver made a great impression — we’ll be sure to pass that feedback on. We do apologise for the little mix-up with the tracking, Mercury retrograde got the better of us this time 😅. We just needed to flow with it rather then fight it.

We’re happy we could get it sorted quickly once you reached out, and we truly appreciate your patience.

Enjoy your new purchase, and we look forward to helping you again anytime!

Warm regards,
The Big Bedding Australia Team

5぀星のうち1の評䟡

I should have researched better

I should have researched better.
A long time to dry completely (we dont have a dryer).
Feels & smells like a plastic or maybe pvc doona cover.
Not ever going to use it.

2025幎7月23日
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Hi Keanu,

Regarding the midnight gang protector doona cover the material used is to assist with spillages or accidents. It is specifically made for this reason.

5぀星のうち1の評䟡

I still don’t have my order

I still don’t have my order

2025幎7月20日
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Hi Sue,

Apologies for the delay, the order was shipped last Friday as advised. It should arrive shortly and is coming via Australia Post.

5぀星のうち4の評䟡

For the most part everything was easy


For the most part everything was easy but we did have a problem with the postage as the wrong number was put on the package
Big bedding was very helpful in the finding the package

2025幎7月20日
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Thank you and apologies again for the delivery issue. We passed on feedback to Australia Post

5぀星のうち3の評䟡

Frustrating Delivery Experience for Apartment Orders

I was disappointed with the delivery process. The products arrived through different couriers at various times, which made coordination difficult. Australia Post, in particular, struggled to deliver to my apartment and even asked me to collect a sofa from the nearest post office completely unreasonable for such a large item.

2025幎6月25日
Big Bedding Australia ロゎ

Big Bedding Australia からの回答

Thank you for your feedback and we have passed it onto managenent

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