Bike Hero レビュー 

Great service and very thorough. Bike like new 👍

Fantastic service. Just got the bike back and it genuinely looks and rides brand new. Great communication from the team and quick to answer any questions. Brilliant, convenient and good-value service. Cheers

Overall the maintenance service was good. However it felt too impersonal in terms of the communications throughout the service, in particular at the quotation stage, subsequent amendments and specially at the bike return point where it would have been preferable to have had a 1:1 debrief on what has been done and/or any recommendations.

Faultless service. Used twice and both times been very pleased

I really like the friendly and professional pick up as well as the quality of work on my bike.

Areas for improvement are definitely communication. My bike was gone for 2 weeks and on the Friday at 15min before they closed I recieved an email saying it could be on the delivery for the next day.

I paid for everything at 05:30am on Saturday or there abouts but was not able to book a delivery slot on the day. I was working night shift and that's when I got home. So delivery was then only 4 days later on the Wednesday.

I was happy to be able to use a discount code on the service price but the whole bill was still alot more than I expected at over £308.

I think going forward i would like to see a timeline or have regular contact when waiting for parts, having it installed and getting that delivery booked in ASAP as it was not convenient for me to be without my bike for so long.

I would also like the parts recommended to be broken down into crucial, good to replace or optional. I need to know what must be replaced vs replacing everything as upsells. My chain for example was replaced this year and now I've paid to replace it again...

The bike looks good and will take it out tomorrow to see how it rides and if all the clicking noises are gone.

Great E-MTB service, bike was picked up and dropped off with great communication. I've yet to ride it since it was serviced but i'm hopeful/confident I won't find any issues.

Amazing work by the team…very happy with the communication and bike riding great…top service centre!

Bike has never felt so good - thank you

Really efficient use of technology so I was kept up to date all the time with my bike repair. The service/ repair to my bike is of a very high quality. I am very pleased with Bike Hero and would recommend them to anyone.

Very sad 21 year old bike returned to its former glory. Communication was great via the app re cost/parts/the fact I’d annoyingly left two locks attached, and bike was picked up and dropped off at the agreed days and times.

I paid £30 for a clean , I would be shocked if the cameras in there show that they did anything to the bike other than wrap a invoice around it

Simple process bike was in quite a state it is now restored and great to use again

Great service as always!
Very good communication and service completed quickly and to high standard as always!

Bike hero was very helpful regarding my daughters bike , they arrived when said and repaired my daughters bike with in a few days , I would recommend them

The guys at bike hero are amazing I can't recommend them enough!! I haven't been the easiest of customers but they have been patient fair and went above and beyond for me.

excellent & timely pick up and delivery, easy to deal with, full service and bike came back like new. highly recommended.

Collected My Electric Bike from my home & carried out extensive repairs and full service in double quick time & then returned the Bike back to my home. I thought I was in for a new Bike costing several thousand pounds but was only charged £354.
True HERO'S!!
John Beedle

The service cost was more than I anticipated but this was due to the large number of parts required.
Now done the bike rides like a dream. At least 1.5 mph faster for the same effort.

Great service kept me well informed of any works needed bike rides like new

great service and value, prompt pick up and re-delivery, good comms