Overall quite satisfied. Only reason for 4 stars instead of 5 is that communication is a little time ( a few days) in between due to no phone number to make contact so you have to wait for an email... もっと見る

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... もっと見る
Absolutely amazing customer service. I originally ordered my son a bike from a different company and long story short had nothing but mess about. I email 'bike club' at first asking if i could add sta... もっと見る
Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... もっと見る
企業情報
Bike Club UK について
当該企業による記述
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
連絡先
Easter Industrial Park, Ferry Ln, RM13 9BP, Rainham, 英国
- 020 3608 2017
- info@bikeclub.com
- bikeclub.com
Not sure what size to get?
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 42%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Brilliant service
Such a quick and easy service - very speedy and helpful responses to my questions. We have now received the bike and it's in perfect condition. My son loves it!
Option change is disappointing
Option change is disappointing
Great service as always but disappointed that the option to keep the bike as we have previously has been removed From what I understand we just have to keep paying the monthly subsciption regardless of the bikes age. When my youngest grandson reaches his teens and is on one of the largest bikes we will not need to use the Bike Club. Think the success has made the Bike Club greedy and no longer portrays their original objective.
Could not recommend more highly!
Clear communication, simple process, great quality products. Could not recommend more highly!
We love BikeClub
We love BikeClub. Customer service is excellent. Fast and understanding that sometimes, you get a flat tyre and they sorted it. We have just traded up to a bigger bike for our son, and the bike is brilliant. We love the idea of Bike Club and recommend it to our friends.
Great customer experience and quality bikes
Great customer experience despite hiccup of first bike delivery (no pedals). Swiftly resolved and rectified. Good quality bike. Satisfied with the setup!
Will never get a bike from anywhere else!
Everything has been super easy from setting up and getting started with my son’s first ever bike to 9 months later (with many adventures and memories to cherish forever!) getting his next bigger bike. The transition of exchanging the bike was incredibly smooth and hassle free, offering many different choices for the next size up he needed.
Not only this, but knowing the bikes are fully checked by professionals before arriving with us makes the whole experience stress free!
I recommend BikeClub to everyone… it is definitely worth it.. especially when you have a son who practically lives on his bike!
Fantastic customer service
Fantastic customer service. An issue resolved almost immediately by being able to send a direct email to a real person that was understanding of the situation.
I would 100% recommend getting a bike from these guys!
Time I have been with the bike club…
Time I have been with the bike club first class service i would recommend the bike club to anyone
All the best guys
John mcfadzean
All round excellent.
Fantastic idea, fantastic service, very very happy. Forme Cubley 16 fits my little girl very well, she learned on a “stabiliser Halfords bike” but quickly outgrew that, in the two weeks we’ve had a proper bike she’s progressed so much. Thank you, you’re amazing.
Very quick and easy to get my daughter’s next bike
It was very quick and easy to swap my daughter’s balance bike for her first pedal bike. The quality of both bikes is great, and I selected and received the new bike very quickly. I also love that the bikes are reused.
Excellent personal service
My granddaughter was interested in a particular bike which, although listed on the website, turned out not to be available. I had a friendly message from the Club saying they would let me know if a new one came in but, in the event, we decided to order another model. Having done so we had another message to say that our original choice was now available and did we want to amend our order. We did and the new bike arrived in good shape on the appointed day. One happy granddaughter thanks to the excellent personal service. A word too about the finance department who kept me fully informed about the pause on my existing direct debit and the new charges: very efficient, thank you
Great bikes and a good company that values it's customers
This is a great service and it's a good company that listens to its customers and helps wherever it can. The bikes are good quality. My daughter was struggling to learn to ride on a bike we had been given by a friend that had been a cheap new one from a big chain. The first day she got her frog bike we spent half an hour in a little slope and that was it, she could ride.
DO NOT USE, look to buy second hand or you’ll end up paying way more!
This is a very expensive way to borrow a second hand bike. Please do your research and look elsewhere as after paying the equivalent of RRP we still have to pay £35 just to return the bike. Advertising years ago stated that we could keep the bike after a certain amount of months, this has changed and apparently was hidden in the terms and conditions. I don’t understand why anyone would want to borrow a second hand bike at this cost. Please take this as a warning and buy a second hand bike, selling it on would recoup the costs while we have nothing to show over £300 on. Very expensive and disappointing lesson.
Authentic robbers
Authentic robbers. I have been a customer for many years. I had a bike after 36 monthly payments, you can own. I had another bike and that second bike after 30 months they said that this bike I cannot own, the reason, they have changed the program of renting bikes without letting me know. The worst is that now they charge £35 to return! (That amount was not said preciously) So basically, an ALREADY USED bike that i rented with them for 30 months + returns, will be +£360
Never again this company

Bike Club UK からの回答
Absolutely brilliant and afforable…
Absolutely brilliant and afforable scheme when you have ever growing children.
I wish I knew about when my older child was younger.
I have just completed my first upgrade and return. The process was simple and straight forward.
Would highly recommend.
Bike is great
Bike is great, good communication throughout the order/ delivery period
Always been excellent in the few years…
Always been excellent in the few years I've been using them for my sons bikes. The exchanging process (which has been on average 2 times a year now!) has always been smooth, and the bikes are just great. Highly recommend.
Excellent idea to get everyone access…
Excellent idea to get everyone access to cycling without the huge costs. Seamless exchange process will use bike club as long as possible.
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