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Bike Club UK レビュー 

2,320
TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Overall quite satisfied. Only reason for 4 stars instead of 5 is that communication is a little time ( a few days) in between due to no phone number to make contact so you have to wait for an email... もっと見る

5つ星のうち4の評価

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... もっと見る

5つ星のうち5の評価

Absolutely amazing customer service. I originally ordered my son a bike from a different company and long story short had nothing but mess about. I email 'bike club' at first asking if i could add sta... もっと見る

5つ星のうち4の評価

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... もっと見る

企業情報

  1. 自転車屋

Bike Club UK について

当該企業による記述

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

連絡先

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4.3

優良

TrustScore 5段階評価の4.5

2320件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 42%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(2,320)

過去12か月のレビュー数: 185

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5つ星のうち5の評価

Brilliant service

Such a quick and easy service - very speedy and helpful responses to my questions. We have now received the bike and it's in perfect condition. My son loves it!

2025年10月27日
自発的なレビュー
5つ星のうち3の評価

Option change is disappointing

Option change is disappointing
Great service as always but disappointed that the option to keep the bike as we have previously has been removed From what I understand we just have to keep paying the monthly subsciption regardless of the bikes age. When my youngest grandson reaches his teens and is on one of the largest bikes we will not need to use the Bike Club. Think the success has made the Bike Club greedy and no longer portrays their original objective.

2025年10月10日
自発的なレビュー
5つ星のうち5の評価

We love BikeClub

We love BikeClub. Customer service is excellent. Fast and understanding that sometimes, you get a flat tyre and they sorted it. We have just traded up to a bigger bike for our son, and the bike is brilliant. We love the idea of Bike Club and recommend it to our friends.

2025年10月17日
自発的なレビュー
5つ星のうち5の評価

Will never get a bike from anywhere else!

Everything has been super easy from setting up and getting started with my son’s first ever bike to 9 months later (with many adventures and memories to cherish forever!) getting his next bigger bike. The transition of exchanging the bike was incredibly smooth and hassle free, offering many different choices for the next size up he needed.
Not only this, but knowing the bikes are fully checked by professionals before arriving with us makes the whole experience stress free!
I recommend BikeClub to everyone… it is definitely worth it.. especially when you have a son who practically lives on his bike!

2025年10月9日
自発的なレビュー
5つ星のうち5の評価

Fantastic customer service

Fantastic customer service. An issue resolved almost immediately by being able to send a direct email to a real person that was understanding of the situation.
I would 100% recommend getting a bike from these guys!

2025年10月1日
自発的なレビュー
5つ星のうち5の評価

All round excellent.

Fantastic idea, fantastic service, very very happy. Forme Cubley 16 fits my little girl very well, she learned on a “stabiliser Halfords bike” but quickly outgrew that, in the two weeks we’ve had a proper bike she’s progressed so much. Thank you, you’re amazing.

2025年9月25日
自発的なレビュー
5つ星のうち5の評価

Excellent personal service

My granddaughter was interested in a particular bike which, although listed on the website, turned out not to be available. I had a friendly message from the Club saying they would let me know if a new one came in but, in the event, we decided to order another model. Having done so we had another message to say that our original choice was now available and did we want to amend our order. We did and the new bike arrived in good shape on the appointed day. One happy granddaughter thanks to the excellent personal service. A word too about the finance department who kept me fully informed about the pause on my existing direct debit and the new charges: very efficient, thank you

2025年9月16日
自発的なレビュー
5つ星のうち5の評価

Great bikes and a good company that values it's customers

This is a great service and it's a good company that listens to its customers and helps wherever it can. The bikes are good quality. My daughter was struggling to learn to ride on a bike we had been given by a friend that had been a cheap new one from a big chain. The first day she got her frog bike we spent half an hour in a little slope and that was it, she could ride.

2025年9月24日
自発的なレビュー
5つ星のうち1の評価

DO NOT USE, look to buy second hand or you’ll end up paying way more!

This is a very expensive way to borrow a second hand bike. Please do your research and look elsewhere as after paying the equivalent of RRP we still have to pay £35 just to return the bike. Advertising years ago stated that we could keep the bike after a certain amount of months, this has changed and apparently was hidden in the terms and conditions. I don’t understand why anyone would want to borrow a second hand bike at this cost. Please take this as a warning and buy a second hand bike, selling it on would recoup the costs while we have nothing to show over £300 on. Very expensive and disappointing lesson.

2025年9月23日
自発的なレビュー
5つ星のうち1の評価

Authentic robbers

Authentic robbers. I have been a customer for many years. I had a bike after 36 monthly payments, you can own. I had another bike and that second bike after 30 months they said that this bike I cannot own, the reason, they have changed the program of renting bikes without letting me know. The worst is that now they charge £35 to return! (That amount was not said preciously) So basically, an ALREADY USED bike that i rented with them for 30 months + returns, will be +£360

Never again this company

2025年9月13日
自発的なレビュー
Bike Club UK ロゴ

Bike Club UK からの回答

Hi Pau,

Thanks for sharing your experience. We’re really sorry to hear that we have disappointed you on this occasion, especially after being a member of Bike Club for so many years.

If you could please drop us a line with your name and account details at info@bikeclub.com, we'll do our best to see if there's anything we can do to change your mind.

Thanks again for your feedback.

Best regards,
Bike Club Member Support Team

5つ星のうち5の評価

Absolutely brilliant and afforable…

Absolutely brilliant and afforable scheme when you have ever growing children.
I wish I knew about when my older child was younger.
I have just completed my first upgrade and return. The process was simple and straight forward.
Would highly recommend.

2025年9月8日
自発的なレビュー
5つ星のうち5の評価

Always been excellent in the few years…

Always been excellent in the few years I've been using them for my sons bikes. The exchanging process (which has been on average 2 times a year now!) has always been smooth, and the bikes are just great. Highly recommend.

2025年9月5日
自発的なレビュー

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