Biotrade レビュー 25

Biotrade からの回答

2026年3月11日

Dear Mariela,
thank you so much for your 5-star review.
We truly appreciate your feedback.
Best regards,
biotrade team

Biotrade からの回答

2026年2月5日

Thank you so much for your wonderful 5‑star review!

We’re delighted to hear that you’re consistently satisfied with your orders and that you enjoy both our products and the care we put into packaging.

It makes us very happy to know that the small gift is appreciated as well.

Thank you for trusting us as your go‑to place for Biotrade products, we truly value your loyalty.

If you ever need anything or have questions, we’re always here to help!

All the best,
biotrade team

Biotrade からの回答

2025年12月22日

Thank you for your kind words.
We truly appreciate your 5 star review!

Wishing you a nice holiday season and hoping to see you soon.
Best regards,
biotrade Team

Biotrade からの回答

2025年12月3日

Thank you so much for your 5 star review!
We truly appreciate it!

Biotrade からの回答

2025年11月3日

Hola!

Muchas gracias por tu reseña y por confiar en nosotros. Nos alegra saber que tu pedido llegó correctamente a España y que el pequeño obsequio fue bien recibido, nos encanta poder sorprender a nuestros clientes!

Entendemos que el coste del envío pueda parecer elevado. Nosotros trabajamos constantemente para ofrecer opciones más accesibles.

Esperamos que el producto cumpla con tus expectativas y te ofrezca excelentes resultados. Si tienes cualquier duda o necesitas asistencia, estamos aquí para ayudarte.

Gracias de nuevo por tu compra y por compartir tu experiencia.

Biotrade からの回答

2025年10月27日

Dear Mr. Krusharov,
Thank you so much for your kind and appreciative words of our brand and products. Our mission is based on our motto "we do care" and to know that we are recognized for it, it's very rewarding. All the best and hope to see you soon on biotrade.shopping.

All the best,
Biotrade Team

Biotrade からの回答

2025年10月27日

We truly appreciate your 5 star review and your comments and appreciation for our products. We would like to kindly ask you to write to us at info@biotrade.bg, so that our team is be able to properly assist you.
All the best,
Biotrade Team

Biotrade からの回答

2025年10月7日

Vielen Dank für Ihre tolle Rückmeldung!

Es freut uns sehr, dass Sie mit der Qualität unserer Produkte und dem Preis-Leistungs-Verhältnis so zufrieden sind. Ihre Begeisterung für unsere Tagescreme mit Lichtschutzfaktor 50 und Retinol 0,5 % motiviert uns, weiterhin unser Bestes zu geben.

Mit freundlichen Grüßen
Ihr Biotrade-Team

Biotrade からの回答

2025年9月21日

Dear Claudia,

Thank you for sharing your detailed feedback and for giving our products a try. We’re truly sorry to hear that you didn’t see the results you were hoping for, especially after your positive experience with similar ingredients in the past.

We understand how frustrating it can be when a product doesn’t meet your expectations, despite consistent use. Every skin is unique and can respond differently to even well-established ingredients like azelaic acid and niacinamide. Factors such as skin type, current condition, and even changes in your routine or environment can all influence results.
We appreciate your recognition of our customer support and the ease of the online ordering process. Your feedback is invaluable and will help us continue to improve.

If you’re open to it, we’d be happy to discuss your experience in more detail and help identify possible reasons why the products may not have worked as expected. Sometimes, a personalized approach, like adjusting the routine, application method, or combining with other products, can make a big difference.
Please feel free to reach out to us directly if you’d like tailored advice or support.
Thank you again for your honest review and for giving us the opportunity to learn from your experience.

Biotrade Team
info@biotrade.bg

Biotrade からの回答

2025年9月10日

Hi Hazel,
We have answered your e-mail yesterday, which this week was our first working day, as Monday was a public holiday for us at Biotrade. Please do accept our apologies for the delay in answering to you and let us know if there is anything we could do to you, to change your perspective of our service and products.
We will be waiting for your reply and for an opportunity to change your opinion.
Best regards,
Biotrade Team

Biotrade からの回答

2025年9月10日

Dear Lydie,
We trully appreciate your 5 star review and your amazing comments on our products - the Vitamin C serum and the Urea Cream. And the recognition of our brand, as one that cares. We would love for you to try some of our other products also and let us know what you think of them.
All the best and hope to see you soon at biotrade.shopping

Biotrade からの回答

2025年6月10日

Thank you so much for your 5 star review, we truly appreciate it, particularly your kind words about our service!
If you ever need our assistance again, please do not hesitate to reach out.
We look forward to see you again at biotrade.shopping.

Best regards,
The Biotrade Team

Biotrade からの回答

2025年5月27日

Dear Natalia,

Thank you for your 5 star review!
We truly appreciate your words about our products and service, and we look forward to see you again soon.

Best regards,
Biotrade team

Biotrade からの回答

2025年5月12日

Hello,

We find your feedback extremely valuable, for which we truly thank you.

We sincerely apologize for any confusion and anxiety caused by the tracking process. We understand how important it is to have clear and timely updates on your order status, reason for which we are currently working to improve this to ensure a smoother experience for our customers.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.

Best regards,
The Biotrade Team

Biotrade からの回答

2025年5月8日

Thank you so much for your kind words!
We're thrilled to hear that you were satisfied with the quick delivery and that you think our product is the best.
Your feedback means a lot to us, and we look forward to serving you again soon!
All the best,
Biotrade team

Biotrade からの回答

2025年4月9日

Hello Iasmina,

Thank you for sharing your opinion with us. We’re sorry to hear that the products from the Acnaut series did not meet your expectations.

Based on your feedback, we would first like to clarify that the Acnaut routine for under-the-skin pimples requires a specific method of application. Incorrect or different usage from the one described can affect both the final results and the overall condition of the skin.

Customer satisfaction is extremely important to us, and we’d love to learn more about your experience with these products, as that’s the only way we can support you fully and find the most suitable solution for you.

We would greatly appreciate it if you could share more details — what type of under-the-skin pimples you’re experiencing (there are several kinds, and each is treated differently — if you're not sure, feel free to send us photos of your face so we can identify them), the steps in which you used the products, and what other products you combined them with.

The products from the Acnaut series are developed with care for the needs of acne-prone skin and are very effective and safe when chosen according to the specifics of your skin and used correctly.

Of course, everyone’s skin is absolutely unique and reacts to cosmetics in its own way. For example, treated and exhausted skin requires a gradual introduction of acne-targeted products and more frequent moisturizing — at least several times a day.

For this reason, the Acnaut Hydro Active moisturizing cream should be used not only in the morning and evening, but also during the day whenever you feel tightness or dryness.

At the same time, the Acnaut foam is an extremely gentle product, suitable for sensitive skin. Its lactic acid content even helps strengthen the skin's natural protective barrier and should not have a drying effect.

Like all cleansing products from Biotrade, the foam is sulfate-free.

We remain at your disposal and would be happy to work with you to determine what exactly may have caused the discomfort and to recommend any adjustments if necessary.
Here is our e-mail info@biotrade.bg.

Best regards,
Biotrade Team

Biotrade からの回答

2024年11月26日

Dear Snizhana,

Thank you for reaching out to us. We understand your concerns regarding accessing your personal account and tracking your package.

Regarding your account access issue, we have not received any emails from you about this problem. Please ensure that you are checking the correct email inbox, including the spam/junk folder, for the recovery email. If you still do not receive it, please contact us directly at info@biotrade.bg so we can assist you further.

As for your package, it was shipped to the Netherlands on 21.11. According to the tracking system, the status is: “The shipment is transported to the destination country/area and handed over to the delivery organization there.” You should receive your package within the next few days.

If you have any further questions or need additional assistance, please do not hesitate to write to us at info@biotrade.bg.

Best regards,
Biotrade Cosmeceuticals Team

Biotrade からの回答

2024年11月7日

Здравейте, г-н Банев,

Благодарим Ви за обратната връзка. Искрено съжаляваме за неудобството, което е възникнало при доставката на поръчката. Разбираме Вашето разочарование и активно работим по разрешаването на този въпрос.

Преди да бъде направена въпросната поръчка, бяхме информирани за предизвикателствата, свързани с адреса, тъй като е в трудно достъпна зона. Въпреки нашите усилия да координираме процеса с куриерите, при опит за доставка бе установено: „НЕПЪЛЕН/ГРЕШЕН АДРЕС – доставката не беше извършена поради непълен или грешен адрес на получателя.“

Kакто вече обсъдихме, сумата за покупката Ви ще бъде възстановена по банковата Ви сметка.

Стремим се да предоставим най-доброто обслужване и съжаляваме за причиненото неудобство.

С уважение,
Екипът на Biotrade.shopping

*************

Hello Mr. Banev,

Thank you for your feedback.
We sincerely apologize for the inconvenience experienced with the delivery of this order. We understand your frustration and are actively working to resolve this issue.

Before the placement of the order in question, we were informed of the challenges with the address, as it is in a difficult access area. Despite our efforts to coordinate with the couriers, the delivery attempt was marked as “INCOMPLETE/WRONG ADDRESS - delivery failed because the recipient's address is incorrect or incomplete.”

We have been in constant communication and as we discussed we will promptly refund your purchase.

We strive to provide the best service possible and are deeply sorry that this situation has caused you distress.

Best regards,
Biotrade.shopping team

Biotrade からの回答

2024年10月31日

Thank you so much for sharing your experience with our Acnaut Active Lotion! We’re thrilled to hear that it has made such a positive impact on your skin and provided you with peace of mind.
At Biotrade, our goal is to create products that truly help our customers, and your story is a wonderful testament to that. We’re here for you whenever you need us, and we’re so glad to be a part of your skincare journey.
Thank you for trusting us!
Kind regards,
Biotrade Cosmeceuticals team