Bitcoin Well - Calgary レビュー 18

Bitcoin Well - Calgary からの回答

2025年9月19日

Hey Mark!

Thanks for your review! We are stoked that you enjoy your experience buying bitcoin. Whether it was at an ATM or online (or both!) we are thrilled to hear your feedback.

We hope to see you around soon!

Kindest regards,
Konrad
Community Manager @ Bitcoin Well

Bitcoin Well - Calgary からの回答

2025年7月8日

Hey there!

Thanks for letting us know that we are delivering on our promise for the best service for your bitcoin transactions.

We are proud to have Reilly on our team! He is smart, informative and passionate about helping others understand how bitcoin is disrupting the investment landscape.

Thanks for sharing your positive experience!

Kindest regards,
Konrad
Community Manager @ Bitcoin Well

Bitcoin Well - Calgary からの回答

2025年4月8日

Swaps are a game changer, it's my favourite feature!

Now we can all harness the power of the Lightning Network!

Konrad
Community Manager @ Bitcoin Well

Bitcoin Well - Calgary からの回答

2025年4月4日

Direct to cold storage, no custodial or jurisdictional risk necessary!

Thanks for your review, Sherwin!
Konrad
Community Manager @ Bitcoin Well

Bitcoin Well - Calgary からの回答

2025年4月4日

Hey Serge!

Stacking sats directly to self-custody is the way to go! We are stoked you appreciate self-custody and are on this Bitcoin journey with us!

Thanks for your review!
Konrad
Community Manager @ Bitcoin Well

Bitcoin Well - Calgary からの回答

2025年4月4日

Hey Cayto!

We are thrilled you enjoyed our platform and we hope you use it again!

Kindest regards,
Konrad
Community Manager @ Bitcoin Well

Bitcoin Well - Calgary からの回答

2025年3月20日

Hi Alan,

Thank you for sharing your experience. We understand how frustrating verification issues can be, and we appreciate the opportunity to address your concerns.

• Verification Accuracy: Our KYC process is designed to comply with strict regulatory requirements while keeping Bitcoin purchases safe and secure.

• Balancing Security & Accessibility: While we understand that identity verification can feel invasive, it is a necessary step to ensure compliance and protect users from fraud. That said, we are actively exploring ways to make this process more user-friendly without compromising security.

We truly appreciate your feedback—it helps us refine our services and create a better experience for all users. If you’d like to discuss your case further, please reach out to our support team, and we’d be happy to assist.

• Efficient Support: We aim to streamline verification as much as possible, and we recognize that repeated requests for information can be frustrating. Our support team is always working to improve communication and reduce unnecessary back-and-forth.

Warm Regards,
Your Friends at Bitcoin Well

Bitcoin Well - Calgary からの回答

2024年9月24日

Thank you for your excellent review! We're delighted you appreciate our competitive rates, speed, and non-custodial approach. It's great to hear that our direct-to-cold-storage feature enhances your security.

We're committed to providing this level of service and security for all our customers.

Best regards,

Your team at Bitcoin Well

Bitcoin Well - Calgary からの回答

2024年9月20日 に更新

We deeply sympathize with your frustrating and distressing experience. We understand that you feel the site wasn't user-friendly and that you're confused about what happened to your funds. We'd like to address your concerns and clarify the situation based on our records and communications with you:

Non-custodial Service: As we explained multiple times in our conversations, Bitcoin Well is a non-custodial service. This means we do not hold any funds (neither dollars nor bitcoin) on behalf of our customers. When you purchase bitcoin through our platform, it is immediately sent to the wallet address you provide.

Your Transactions: According to our records, any bitcoin you purchased through our platform was sent directly to the wallet address you specified during the transaction. We do not retain any funds in an account for you.

Wallet Address: We checked the blockchain and found that the address you were using had been emptied. This means the bitcoin was received in the address that you provided and either you or a third party moved it afterwards.

Scam Warning: We repeatedly warned you about potential scam activities and asked for more information about your transactions. We also provided resources on how to protect yourself against scams.

Account Closure: As per your request, we closed your account to prevent any further transactions. However, this does not affect any bitcoin you may have purchased, as that would have already been sent to your specified wallet.

We understand this situation is distressing, and we sincerely wish we could do more to help. Unfortunately, due to the irreversible nature of bitcoin transactions, we cannot recover funds that have been sent to a wallet address, even if that address was provided by a scammer.

We strongly encourage you to report this incident to your local law enforcement. We're more than willing to provide any transaction information they might need for their investigation.

For future reference, we always recommend verifying wallet addresses carefully and being cautious of any third parties instructing you on cryptocurrency transactions. Our customer support team is always available to answer questions about our process before you make any transactions.

If you have any further questions about how our platform works or need any information for your police report, please don't hesitate to reach out to our customer support team.

Sincerely,
Your team at Bitcoin Well

Bitcoin Well - Calgary からの回答

2024年9月20日

We take your concerns seriously, but we must firmly address several inaccuracies in your review:

1. Missing Funds: Your first transaction was not lost. It was processed and sent to the Bitcoin address you provided. This is verifiable on the blockchain. We sent you proof in our communications with you, and it is also displayed in your dashboard.

2. Second Transaction: Your second transaction was not processed due to exceeding your daily limit. These funds were never deposited to our account and should be automatically returned to you by Interac. We have also informed you that you can cancel it through your banking app or by contacting your bank (which you did).

3. Communication: We have repeatedly provided you with clear information about both transactions, including blockchain verification details.

We strongly refute any accusations of fraud or theft. All our operations are legitimate and transparent.

We understand bitcoin transactions can be confusing, but making false accusations is not constructive. We encourage you to review the evidence we've provided. If you're having trouble accessing your funds, we remain willing to assist you in tracing the transaction.

For any further inquiries, please contact our support team directly. We will not engage with threats or false accusations in public forums.

Bitcoin Well remains committed to providing secure and transparent services to all our customers.

Bitcoin Well - Calgary からの回答

2024年9月19日

We are deeply concerned to hear about your experience with a scammer who was guiding you on how to use one of our Bitcoin ATMs. Thank you for bringing this to our attention. We want to clarify some important points about our service and address your situation:

Scam Confirmation: The scenario you've described is indeed a scam. Legitimate property owners or managers would never ask you to deposit money at a Bitcoin ATM or transfer funds in this manner.

Our Service: Bitcoin Well operates non-custodial Bitcoin ATMs. This means we don't hold onto dollars or bitcoin. All transactions are immediately converted into bitcoin and sent to the address provided during the transaction.

Your Funds: If you were instructed to enter a bitcoin address at our ATM, it's likely the scammer provided their own address. Unfortunately, once a transaction is completed, it cannot be reversed due to the nature of Bitcoin.

Account Security: We don't have user accounts that hold funds. Each transaction is separate and immediate. There's no way for the scammer to "take funds from your account" tomorrow, as we don't store any funds.

Rental Scam: It was excellent that you contacted the Airbnb manager to verify the property ownership. This smart action helped you uncover the scam.

Report the Scam: We strongly encourage you to report this incident to your local law enforcement and to any platforms where you initially encountered this scammer (e.g., Airbnb, if that's where you found the listing).

Future Prevention: Always verify the identity of individuals you're dealing with, especially in financial transactions. Be extremely cautious when someone instructs you to use a Bitcoin ATM, particularly if they're guiding you through the process remotely.

We want to emphasize that Bitcoin Well would never participate in or endorse such fraudulent activities. We are in no way associated with Luca Petrucci. Our ATMs are designed for legitimate Bitcoin transactions, and we're dismayed to hear they were used as part of a scam.

If you have any questions about how our ATMs work or need guidance on using them safely in the future, please don't hesitate to contact our customer support team directly.

Thank you for sharing your experience. It helps us educate other customers about potential scams and the proper use of our services.