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Bizzy Blinds からの回答

2025年11月15日

Hi Sharon, Neil here from Bizzy Blinds. I was speaking with your husband James and we managed to get everything rectified. A new blind is already on its way to you.

I did notice there were two GGL M08s ordered, which is exactly what we shipped, so I'm just a little concerned one of the windows might be a different size or code. But no worries at all—I've sent this replacement blind free of charge. If it doesn't fit, we can then double-check the exact window size and figure it out from there.

Just wanted to let you know it's all in hand!

Bizzy Blinds からの回答

2025年9月23日 に更新

Hi Kieran,

Thanks again for your continued engagement.

For full transparency to anyone reading this:

Your order included 9 paid blackout blinds, which were delivered in full.

You also added 11 telescopic poles, which showed at €0.00 due to a website glitch. No promotion stated they were free with blinds, and you weren’t charged.

If 1 pole had been added at €0, we might have reasonably assumed it was a mistake and honoured it. But adding 11 poles for free, and then later saying you only needed “at least 5,” raises valid questions about intent.

We did email you after the order to clarify the poles were not included. You later contacted us again, and we replied with the correct pricing.

You were never charged for the poles, and therefore they were never shipped. Everything you paid for was delivered.

We’ve acted fairly, honestly, and transparently throughout. We'll leave it to other readers to draw their own conclusions based on the facts.

Kind regards,
Neil
Bizzy Blinds


Hi Kieran,

Thanks for your continued comments.

Let me clarify the situation once more for the benefit of anyone reading this:

You placed an order for 9 blinds, which were fully paid for and delivered as ordered.

You also added 11 telescopic poles, which incorrectly showed a price of €0.00 due to a temporary website error — not because of any promotion or volume-based offer.

The poles were not advertised as free, and no confirmation screen, product page, or checkout notice stated that poles were included with blind purchases.

To suggest we tried to “plough on and hope for the best” is not only unfair — it misrepresents what happened.

You received everything you paid for. We were clear when we did respond. The issue was not dishonesty, but a system update affecting pricing for a short window, and it was corrected as soon as it was discovered.

While you may be disappointed the poles weren’t included, there was no misleading claim made by us, and we fulfilled your paid order in full. Readers can review the facts and judge for themselves.

Bizzy Blinds からの回答

2025年7月29日

Hi there! Thank you so much for taking the time to share your feedback. We just want to clarify a few things about our process. Our roof window blinds are custom-made to order, based on the specific codes and customizations you choose, so they’re not off-the-shelf products like you’d find on Amazon. Because of this, each order takes a bit of time to manufacture, undergo quality control, and then be handed over to our delivery partner, DPD. Our standard delivery time of 7 to 10 working days is in line with other suppliers of roof window blinds, but we’re proud to offer our products at 30 to 40 percent lower prices.

As a small business, we keep our overheads low, passing those savings on to you. We do our best to respond to inquiries within an hour, but occasionally, response and delivery times may be a bit longer depending on how busy we are. We truly appreciate your understanding and patience, and we’re always here if you have any questions or need further assistance!

Bizzy Blinds からの回答

2025年7月29日

Hi there! Thank you so much for taking the time to share your feedback. We just want to clarify a few things about our process. Our roof window blinds are custom-made to order, based on the specific codes and customizations you choose, so they’re not off-the-shelf products like you’d find on Amazon. Because of this, each order takes a bit of time to manufacture, undergo quality control, and then be handed over to our delivery partner, DPD. Our standard delivery time of 7 to 10 working days is in line with other suppliers of roof window blinds, but we’re proud to offer our products at 30 to 40 percent lower prices.

As a small business, we keep our overheads low, passing those savings on to you. We do our best to respond to inquiries within an hour, but occasionally, response and delivery times may be a bit longer depending on how busy we are. We truly appreciate your understanding and patience, and we’re always here if you have any questions or need further assistance!

Bizzy Blinds からの回答

2025年6月23日

Hi Patrick, thank you for taking my call earlier, as the colour selection has now been updated on the order, we can process and dispatch

Bizzy Blinds からの回答

2025年6月23日 に更新

Hi Fiona, it was a pleasure to speak with you a few minutes ago. We do apologise for the inconvenience. As I explained, the issue was with DPD, where the delivery went askew. We thank you for your patience, and as mentioned in our phone call, if you have any issues whatsoever with installing the blind, please reach out.

Bizzy Blinds からの回答

2025年6月22日

Hi we're really sorry to hear this and want to sincerely apologise for the inconvenience caused. This is absolutely not the experience we want any customer to have.

We understand your frustration regarding the delay in receiving the replacement blind. Please send us a message with your order number so we can urgently follow this up and get it resolved today. If a replacement was promised, we will honour it without delay.

Thank you for your patience — we’ll prioritise this and ensure it’s sorted properly.

— The Bizzy Blinds Team

Bizzy Blinds からの回答

2025年6月11日

Hi John,
Thanks for your feedback, and I'm really sorry to hear about the frustration caused. I’ve checked your order and can confirm it was delivered.

We sent three update emails—order processing, production, and dispatch—but it looks like they may have ended up in your spam folder. If you could please check there, you should see them.

We did have an issue with our phone system around that time, which has now been fully resolved. I completely understand your concern, but I want to reassure you that we’re a genuine business and always here to help.

If there’s anything else you need, don’t hesitate to reach out.

Best regards,
Neil
Bizzy Blinds

Bizzy Blinds からの回答

2025年4月11日

Thank you for the feedback

Bizzy Blinds からの回答

2025年4月11日

Thank you for the feedback