BlackArrow レビュー 13

TrustScore 5段階評価の3

2.9

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企業情報

当該企業による記述

BlackArrow is a professional-grade equities and futures trading platform built for active traders.


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2.9

まあまあ

TrustScore 5段階評価の3

13件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 75%に回答しています

通常2週間以内に回答

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5つ星のうち2の評価

I mostly use MT5 and so far try this…

I mostly use MT5 and so far try this platform and it might be on my case only that I could not catch on how to enter the buy and sell and set the SL or TP easily, hence until now for 2 weeks already I still not know how to use the platform to trade. If it is a new platform why not make it not only professional but also user-friendly and easy to use.

2026年6月20日
自発的なレビュー
5つ星のうち4の評価

New day trader

Like the platform and how it is easy to set up stops and limits. The videos on how to set it up are very nice. Been trading it for about 2 weeks. The only negatives I have is I can not trade some stocks that are not main stream stocks and I get messages in Spanish sometimes. I have not had any freezing or other trading problems others have had. Every time I put in a ticket on discord I get a response and the problem is fixed or they have an answer for me. The only reason I don’t give 5 stars is because of not being able to trade all stocks and the messages in Spanish. Other than that I think it is a great platform.

2026年6月19日
自発的なレビュー
5つ星のうち1の評価

Not letting me close trades, errors not resolved and profits were not added even though I have screenshots, messages in Portuguese

I participated in a tournament, but somehow, the platform did not allow me to close out on a short position, I was up $10k but because of consecutive errors, I could not close out on that position and I was in red $6000 after a rally back up in NQ.
I contacted support, and also issued a ticket in the Discord chat, to which they replied they will fix it, but they essentially did not. I even had screenshots of messages telling them live-time that I wanted to close the short position, the specific price where I wanted to buy and take profit in NQ. But no, support just ignored my requests, did not fix the error, and declared other winners in the trading competition, not me. I would have been in the top 3 otherwise.

To make matters worse, they closed the ticket saying they solved the problem without asking me.
To boot, the Trademakers platform was very confusing because messages were in Brazilian portuguese or something, which took time for me to interpret and understand as I am not a Portuguese speaker.

All in all, very bad experience, and I will unfortunately never use it again. I hope others don't have to go through the same sht that I experienced and go with other trading prop firms,

2026年6月12日
自発的なレビュー
5つ星のうち1の評価

Tive já vários problemas com a…

Tive já vários problemas com a plataforma, tive um problema por erro da mesma no dia 11 que até agora nao foi resolvido e ontem nao constou o dia positivo que fiz no dia anterior, mas falaram que iam consertar, fizeram uma atualizaçao na plataforma e depois disso, deu como minha conta estourada e que a minha inscrição na plataforma tinha sido cancelada, entrei em contato com eles e abriram um chamado e que é pra eu aguardar, mas não tem prazo pra resposta, eu trabalho com isso pra pagar as minhas contas, agora fico sem trabalhar ate eles resolveremm tudo, sem prazo, um desgaste emocional enorme, nao recomendo pra ninguem

2026年6月17日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Olá, Daniele!

Lamentamos pela experiência relatada e entendemos o impacto que situações como essa podem causar.

Conforme comunicamos anteriormente aos clientes, estamos passando por um processo de manutenção e reprocessamento de dados no dia de hoje justamente para corrigir inconsistências como as mencionadas.

Identificamos também o seu atendimento junto ao nosso suporte. Seu caso já está devidamente mapeado, com um chamado vinculado em alta prioridade para análise e correção.

Assim que a situação for normalizada, você será prontamente informada.

Seguimos acompanhando de perto e permanecemos à disposição.

5つ星のうち1の評価

Sadly have to use this broker and…

Sadly have to use this broker and platform with the 5%ers Prop firm. Many bad experiences. You can see false data moves if you watch carefully and compare with other professional data feeds. Frozen data while trades are open which means your stop loss doesnt trigger for example I was up by $1000 and i had a stop at -$350 and it froze. I watched price on other platforms go drastically past my stoploss over 15 minutes while i was contacting 5%ers support which so far with any issue has never been resolved, you know the usual "our logs show this" well yeah the data is crap so maybe fix it by getting rid of a crappy broker like Blackarrow. Was given a link to use the web platform since my desktop one was not working lmao literally no chart loaded for over 15 minutes although a little popup did appear down the bottom saying stop loss hit..... thanks for the $980 loss that neither 5%ers or Blackarrow will probably do anything about.

In essence Black Arrow has a platform and data that is unreliable 75% of the time.
5%ers Prop firm for some reason or maybe its just the support people i have had, just purely rely on the unreliable data and platform which ends up meaning you pay money to fail because of your own mistakes which is fine but then you pay to fail through no fault of your own.

Will i continue with them? What other choice do I have since a lot of shady stuff happens with 90% of prop firms?

2026年6月12日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Hello, Paul!

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the experience you described.

We’ve sent you an email so we can better understand the situation and support you more effectively with the help of our technical team.

We’ll be looking forward to your response and will do everything within our reach to improve your experience and perception.

Kind regards.

5つ星のうち2の評価

Honestly the app has a lot of good…

Honestly the app has a lot of good features. My problem is that it lags very much and sometimes you're even unable to make trades on specific instruments.

Also you can have trades open and you'll not know until your account is breached.

2026年6月12日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Hi Davidson!

Thank you for your review and for also sharing your contact details with us — we really appreciate you taking the time to provide this feedback.

Your experience is extremely important to us, and we take your comments about platform performance and trade visibility very seriously. We’ve just sent you an email so we can better understand the situations you mentioned and support you in the most effective way possible.

Our goal is to investigate this thoroughly and ensure you have a smoother and more reliable experience moving forward.

Looking forward to your reply.

5つ星のうち5の評価

Very good platform

Very good platform. My recommendation!

2026年6月6日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Hey, Павло! Thank you so much for your recommendation! We’re really glad to hear you’re enjoying the platform! If you ever need anything, feel free to reach out — we’re always here to help!

5つ星のうち1の評価

The Blackarrow platform is the worst…

The Blackarrow platform is the worst trading platform i have ever traded on. It freezes at will and hide running trade position until equity is breached. I was using this same Blackarrow platform for the 5ers Futures trading, after closing my position and thinking I am done with trading I received a message from the 5ers telling me my account is breached as a result of a nasdaq sell trade running at the background. I denied responsibility and it has been a tussle between me and the 5ers. My account number: 1238321. Please, your platform is causing some traders like me to have their account equity breached through no fault of theirs. The 5ers gave me $35 hub to add to and purchase another challenge but I still see this as an unfair deal all because of the Blackarrow. I am willing to provide you with every evidence that you may need. Please fix the platform for traders.

2026年5月6日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Hi Isaac! We’re sorry to hear about your experience and understand your concern.

Our team has tried to reach you multiple times via email and platform chat to gather additional information needed for a deeper analysis, but we haven’t received a response since then.

Based on the data available so far, we did not identify a platform issue, but we’d really like to continue investigating your case with you.

Please feel free to reach out to us at customersuccess@blackarrowtrading.com so we can proceed with a more detailed technical review.

We remain at your disposal.

5つ星のうち1の評価

Findinf difficult, All the tutorials are non english

All the tutorials are non english, finding it difficult to trade on the platform. Looks Good and rich UI, but no help in english found.

2026年4月10日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Hey, Ram! Thank you for your feedback, we truly appreciate you sharing your experience with us. We currently offer English materials on our YouTube channel: https://www.youtube.com/@TradeBlackArrow
Additionally, within the platform you’ll find a “Learn” menu with key content and guided tours covering some of the main BlackArrow features.
If you’d like more personalized assistance, please feel free to reach out to us at customersuccess@blackarrowtrading.com our Customer Success team will be happy to help you!

5つ星のうち5の評価

Es una excelente interfaz para hacer trading

Es una excelente interfaz para hacer trading, ya se forex, acciones, indices, materias primas, fondos, ETF o futuros. Periodos de tiempo desde 1 segundo, buena resolución, muy lúdica y un soporte en linea maravilloso. Espero muchos intermediarios la adopten pronto, ya que está muy limitada la oferta, me gustaría ver a Exness ahí.

2026年3月24日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

¡Muchas gracias por tu reseña, Juan! Nos alegra saber que estás disfrutando de la plataforma y de sus funcionalidades. Si necesitas algo, no dudes en contactarnos. ¡Siempre estamos aquí para ayudarte!

5つ星のうち2の評価

Good features but unreliable

Black arrow has a lot of good features, but is quite unreliable. I have had numerous problems trading and have to contact the support to get it fixed. I will be trading a ticker one day, then unable to trade the same ticker the next day. There’s been multiple days where I have not been able to trade at all, and have to wait for them to fix things. The weird part is I belong to a stock trading group and there are other people using it, and have no issues with it that day. But many of them report having issues like I do as well.

2026年3月17日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Hello, Shaun! We previously reached out requesting additional information so we could better investigate your case. However, as we did not receive a response, we were unable to locate your account or identify any related support tickets. Without these details, it becomes difficult for us to fully understand what may have happened and address the situation properly.

That said, your feedback is very important to us, and we remain fully available to assist you. If you’re open to it, please feel free to contact us at customersuccess@blackarrowtrading.com with more details so we can look into your experience more thoroughly.

5つ星のうち5の評価

most underrated platform u should all…

most underrated platform u should all take a look abt it .

2026年3月10日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Thank you for your feedback! We truly appreciate you highlighting the platform. If you ever need anything, feel free to reach out. We’re always here to help!

5つ星のうち5の評価

Black Arrow is the best

Been using blackarrow through thetrademakers.com platform. Wow wish I had found this platform before! For Equities trading its the best I have seen and I have used them all. It blows thinkorswim or Das Trader out of the water

2025年11月28日
自発的なレビュー
BlackArrow ロゴ

BlackArrow からの回答

Hey, Kevin! Thank you so much for your amazing review! We’re really happy to hear that you’re enjoying the platform! If you ever need anything, feel free to reach out. We’re always here to help!

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