Black Mango レビュー 1,542

TrustScore 5段階評価の5

5.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great service, super fast delivery and even sent a spare part immediately with no questions asked. The chair is lovely, fabric / colour is exactly what I was expecting. So far it’s been comfy but I’m... もっと見る

5つ星のうち5の評価

I purchased a beautiful Isla Rocking Chair for my nursery. Not only is my rocking chair absolutely stunning, but I have honestly never been more impressed by a brand’s customer service. Kylie and her... もっと見る

5つ星のうち5の評価

Absolutely fantastic company to deal with. So glad we decide to buy through you. Fast dispatch and they were happy to honour a voucher by refund after purchase without fuss. Can not recommend Black Ma... もっと見る

5つ星のうち5の評価

I bought 2 lamps and they both arrived in perfect condition in minimal time even though it was over the Christmas holiday. Thank you for a fantastic experience... I’m already planning on purchasing... もっと見る

企業情報

  1. 家具店
  2. 照明専門店

Black Mango について

さまざまな外部ソースから提供された情報

blackmango

With over thirty years retail experience in Adelaide, husband and wife team Daniel Wright and Kylie Porter-Wright launched Black Mango in 2015 with a desire to bring beautiful, impressively designed furniture to the online marketplace at an affordable price.

We are not about offering thousands of pieces. We are about offering selected, timeless pieces to enhance the home and bring you a little smile when you walk past them in the room.


連絡先

5.0

優良

TrustScore 5段階評価の5

1542件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Disappointing experience

I purchased a Black Mango dressing bench from Temple and Webster under the provision the product was to be shipped within 2 business days - as it states very clearly against this product on their webpage. I received the DAMAGED product 4 weeks later. No proactive communication from Black Mango as to a delay. Countless attempts by me to chase up my order until finally a resolution was mutually agreed to compensate me for the misleading delivery timeframe - an alternate bench to be shipped immediately. This never happened. They reneged on the compensation agreement and waited a further two weeks before dispatching the original order when it became available. All of which was not communicated to me. What an utterly disappointing experience, all for the sake of $125.
Needless to say, the product has been returned and my custom lost.

2020年7月2日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Hello Trish,

Thank you for taking the time to write a review and for your honesty.

We are very sorry to hear that you are not happy with your online experience, please know that we were very disappointed that we could not complete your order in the time frame stated, this was an unexpected delay and we are also sorry that there was a mishap in communications with regards to the size delivered in the end, I can see that the Temple Team have provided you with some options moving forward.

Please know that this initial delay in stock is not a common issue for either party and we are all doing our best to get through the current situation. We are truly sorry that you have not had a streamline online experience this time, as this is something that both Temple & Webster and ourselves strive to achieve with every single order.

I hope you enjoy a lovely afternoon and again, thank you for your feedback. BM Team

5つ星のうち5の評価

Item was found to be faulty after a few…

Item was found to be faulty after a few weeks of owning it. The customer service team were very prompt to reply to my inquiry and quickly offered and executed a solution that I was very happy with. It didn’t seem ‘too hard’ or I didn’t feel like I was doing a bad thing by reporting the faulty item. Just quick and easy!

2020年3月16日
自発的なレビュー
5つ星のうち5の評価

Excellent customer service

Excellent customer service, quick delivery, painless and effortless. Black Mango you really did go above and beyond for me! I am extremely grateful for your assistance after my partner ordered the wrong colour bedhead! I will be recommending your services and purchasing from you again!

2020年2月18日
自発的なレビュー
5つ星のうち5の評価

Shipped super fast and quality product

It was as shipped super fast. Love the colour and quality of the ottoman.

2020年2月17日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Thank you for writing a review Kirsty, we hope you have your feet up and are enjoying your new ottoman!

Have a great day,
BM Team

5つ星のうち5の評価

Fantastic items great service

Our 2 chairs and 2 ottomans are fantastic - we have placed 2 seperate orders from Black Mango and both came in fast time in perfect condition and we love them!!!

2020年2月14日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Thank you for writing a review Kylie, love hearing that your Black Mango online experience has been wonderful from beginning to end.
We are sure your new pieces look wonderful in your home and please sing out if we can assist again.

BM Team

5つ星のうち5の評価

Happy customer

Quick and easy ordering and delivery. We were given a discount when asked for better price on multiple items.
Quality was as expected. Happy with Black Mango.

2020年2月12日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Thank you for taking a moment to write a review Tambi, We hope your gorgeous new chairs look great in your home and we really look forward to hopefully assisting again.

Have a great day,

BM Team

5つ星のうち4の評価

I purchased this Isla winged rocking…

I purchased this Isla winged rocking chair for my pregnant daughter .service and delivery were good and chair beautiful but open attaching the curved legs one of the four screw points was already damaged, . Hopefully chair is solid to hold body weight

2020年2月6日
自発的なレビュー
5つ星のうち5の評価

Fast delivery

Fast delivery. When enquired about the legs not going in they immediately offered a replacement but all was good silly me just didn’t know how to attach it!. Amazing customer service highly recommend

2020年2月4日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Hi Miriam,

Love your review, made us smile :) Great to hear that you were able to resolve it yourself and yes, we are always available to assist anytime with anything at all.

Have a great day and please sing out if we can ever send some more gorgeous pieces your way!
BM Team

5つ星のうち5の評価

Always great buying from Black Mango!

As always, my item was delivered promptly and exactly as expected. Always happy with Black Mango!

2020年2月4日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Thank you for your return custom, always love assisting to add to your Black Mango Collection and we are glad to hear how happy you are.

Have a great day Michelle,
BM Team

5つ星のうち5の評価

Excellent

Excellent. Although a footstool did arrive broken, a new one was rapidly dispatched.

2020年1月30日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Hi Hayley,
Thank you for writing a review, we appreciate your time and glad to hear that the freight damage was rectified quickly.
Have a lovely day and please do not hesitate to contact us again.

BM Team

5つ星のうち5の評価

Extremely fast and reasonable priced…

Extremely fast and reasonable priced delivery within 2 days of order and love my Charlotte Bed Head

2020年1月28日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Thank you for taking the time to write a review Andrew,

So great to hear that you love your new bedhead and that you enjoyed your experience with us.

We look forward to hopefully sending more your way again, Take Care.

BM Team

5つ星のうち5の評価

Kylie Stacey have outstanding customer…

Kylie Stacey have outstanding customer service

2020年1月28日
自発的なレビュー
Black Mango ロゴ

Black Mango からの回答

Thank you for your kind words Amelia and for taking the time to write this review.
We value customer service as No1. and would love the opportunity to assist you again.

Take Care,

BM Team

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