I ordered a 5L Brown Turkey Fig Tree from Blackmoor Nurseries. Customer Service was excellent, as was delivery. The tree is really good quality and a good size - I’m really happy with it.
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So far so good. I am blind and found choosing a nursery and then the actual fruit trees challenging. I discussed my phone order with a very helpful lady called Ann. She advised and supported rea... もっと見る
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Everything was perfect. Easy ordering, blueberry plants arrived ahead of schedule and in perfect condition. Well done Blackmoore I shall definitely be using your service again 👍
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I ordered an Egremont Russet apple tree in early Feb. A '2 year bush bare root'. It arrived quickly and I planted it indoors (with light) in a bucket of compost until early March when I planted i... もっと見る
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企業情報
当該企業による記述
Blackmoor is one of very few Nurseries in the UK offering gardeners the opportunity to buy fruit plants direct from our Nursery. Blackmoor Nurseries is part of Blackmoor Estate in Hampshire which has been run by the Selborne family for several generations. At Blackmoor we are very proud about our heritage and history, and we’re absolutely passionate about our fruit plants. We have been growing them at our Hampshire based estate for over 100 years. All of our staff have been trained to the highest level in both the growing and packing of our plants and we all strive to produce top quality fruit trees and soft fruit plants. All orders are subject to rigorous quality tests at every stage of growth, and throughout the processes of lifting to packing. Roots are soaked and covered before shipping which means that each plant reaches the customer in prime condition. Our customer service team are all Blackmoor Nursery people and are happy to provide expert advice either by phone or email. They are industry experts and are always happy to share their knowledge and tips about how to get the very best from growing fruit.
連絡先
Blackmoor Estate, GU33 6BS, Liss, 英国
- 01420 473576
- sales@blackmoor.co.uk
- blackmoor.co.uk
4.8
優良
208件のレビュー
ネガティブなレビューの 100％に回答しています
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Blackmoor Nurseries からの回答
Hi David,
Thank you so much for taking the time to leave such a wonderful review for blackmoor.co.uk! It's great to hear that the delivery went smoothly and efficiently as well.
Thanks again for sharing your experience—it means a lot to us. If there's anything else we can do for you, please let us know!
Best wishes,
Jon
5L Brown Turkey Fig Tree
I ordered a 5L Brown Turkey Fig Tree from Blackmoor Nurseries. Customer Service was excellent, as was delivery. The tree is really good quality and a good size - I’m really happy with it.
2026年4月10日
自発的なレビュー
Blackmoor Nurseries からの回答
Hi Jane,
I'm really glad to hear that you're pleased with your new fig tree and that the service from Blackmoor Nurseries met your expectations. It sounds like you received a great quality Fig tree and that everything went smoothly. Thanks for sharing your positive experience—it’s always great to hear when things work out so well!
Best wishes,
Jon
Everything was perfect
Everything was perfect. Easy ordering, blueberry plants arrived ahead of schedule and in perfect condition.
Well done Blackmoore I shall definitely be using your service again 👍
2026年3月30日
Blackmoor Nurseries からの回答
Hi James,
Thank you so much for taking the time to share your feedback! I'm delighted to hear that your ordering experience was smooth and the blueberry plants arrived ahead of schedule in perfect condition. It’s wonderful to know that everything went well for you, and your kind words mean a lot to us.
We look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.
Thanks again for choosing Blackmoor!
Best Wishes
Jon
Blackmoor Nurseries からの回答
Hi Karen,
Thank you so much for taking the time to leave such a wonderful review. I’m absolutely delighted to hear that you liked our delivery service and that you were pleased with the quality and value of the plants. Your positive feedback means a lot to us, and it’s always great to know that our efforts are appreciated. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Many thanks again for your support!
Best wishes,
Jon
A nice selection of fruiting plants & trees
A nice selection of healthy fruiting plants & trees direct from the growers. Communications were helpful, payments easy and delivery was quick.
2025年9月8日
Blackmoor Nurseries からの回答
Hi,
Thank you so much for taking the time to leave such a wonderful review. I truly appreciate your kind words about the variety of fruiting plants and trees, as well as your comments on our communication, payment process, and delivery speed. It's always great to hear that everything went smoothly and that you were pleased with your experience. Your feedback means a lot, and I'm grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out.
Thanks again!
Jon
Excellent customer service
Excellent customer service. My order was held for a week, for my convenience. Then delivery was smooth and efficient.
2026年2月24日
Blackmoor Nurseries からの回答
Hi Amanda,
Thank you so much for taking the time to leave such a wonderful review for blackmoor.co.uk! We really appreciate your kind words about our customer service, and we're glad that holding your order for a week was helpful for you. It's great to hear that the delivery went smoothly and efficiently as well.
Thanks again for sharing your experience—it means a lot to us. If there's anything else we can do for you, please let us know!
Best wishes,
Jon
Nice, healthy rootstocks
I had to wait a little while to get them, but they were worth the wait. Very pleased.
2026年2月24日
Blackmoor Nurseries からの回答
Hi,
Thank you so much for sharing your feedback. I'm glad to hear that you found the delivery worth the wait and that you're pleased with the results. Your satisfaction means a lot, and I truly appreciate you taking the time to let me know. If there's anything else I can assist with, please don't hesitate to reach out.
Thanks again!
Jon
Good quality rootstock
Good quality rootstock, well packed and reasonably priced. Due to weather, these plants arrived late so I am not sure if they will get going in time to graft this year. I'll try anyway.
2026年2月24日
Blackmoor Nurseries からの回答
Hi David,
Thank you so much for taking the time to leave your feedback about our rootstock. We genuinely appreciate your comments on the quality, packaging, and pricing—it’s always encouraging to hear positive remarks from our customers.
We understand the weather caused a bit of a delay with your delivery, and I can assure you the plants still settle in well for grafting this season. Please let us know how things progress, and don’t hesitate to reach out if you have any questions or need support.
Thanks again for sharing your thoughts with us!
Best wishes
Jon
Helpful company
Helpful company that was willing to hold delivery until I was back from a break.
2026年2月23日
Blackmoor Nurseries からの回答
Hi Keith,
Thank you so much for taking the time to leave such a fantastic review! I truly appreciate your kind words and am glad we could accommodate your delivery schedule. We're always here to help and it's great to know our efforts made a difference for you.
Thanks again for your feedback and support.
Best wishes,
Jon
Excellent customer service
Excellent customer service resolved the issue with courier delivery.
Very good healthy looking fruit trees & hedging received. Thank you!
2026年2月23日
Blackmoor Nurseries からの回答
Hi Alexandra,
Thank you so much for taking the time to share your feedback. I'm really glad to hear that you were pleased with the customer service and that the fruit trees and hedging arrived healthy and in great shape. Your appreciation truly means a lot, and it's always wonderful to know that everything went smoothly with your order. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks again for your kind words!
Jon
Ordered Quince A for grafting pear tree…
Ordered Quince A for grafting pear tree . Blackmoor Nuseries were excellent in delivery and keeping me informed. I ordered and realised I would be on holiday for planed delivery. Blackmoor dealt with my delay request and dispatched my order on time.
Thanks
2026年2月24日
自発的なレビュー
Blackmoor Nurseries からの回答
Hi,
I'm really glad to hear your order was managed so well, especially with your holiday plans! It’s great to know we took care of your request and made sure everything was delivered right on schedule. Thanks for sharing your positive experience—sounds like the grafting project is off to a smooth start.
Best wishes
Jon
Excellent service
Excellent service. Kept me informed throughout the process from ordering to delivery. My plants were very carefully packaged & arrived in a very healthy condition. I will definitely use again in the future!
2026年2月23日
Blackmoor Nurseries からの回答
Hi Matthew,
Thank you so much for taking the time to share your feedback! I really appreciate your kind words about the service and the care taken with your plants. It's wonderful to hear that you were kept informed throughout the process and that your plants arrived healthy and well-packaged. Your satisfaction means a lot, and I'm glad your experience was a positive one. Looking forward to helping you again in the future!
Best wishes,
Jon
Apple Rootstock
Excellent and easy people to deal with. Quality of the Rootstock was also Excellent and well priced.
2026年2月23日
Blackmoor Nurseries からの回答
Hi Peter,
Thank you so much for taking the time to leave such a wonderful review. I’m absolutely delighted to hear that you found our nursery easy to work with and that you were pleased with the quality and value of the rootstock. Your positive feedback means a lot to us, and it’s always great to know that our efforts are appreciated. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Many thanks again for your support!
Best regards,
Jon
Excellent plants
Easy ordering, usual excellent plants , arrived well packed and in quick time .
2026年1月29日
Blackmoor Nurseries からの回答
Hi Mr Mount,
Thank you for your lovely feedback! We're delighted to hear that you had a smooth ordering process and that the delivery met your expectations. It's wonderful to know that the plants arrived healthy and beautiful.
Your satisfaction is our top priority, and we truly appreciate your kind words and support. If you have any further questions or need assistance, please don't hesitate to reach out.
Best Wishes
Jon
Extremely pleased with fig tree
Easy to find what I was looking for. Prompt delivery with item well protected. Fabulous condition, with good buds/fruit.Very pleased.
2026年1月28日
Blackmoor Nurseries からの回答
Hi Mik,
Thank you for your lovely feedback! We're delighted to hear that you had a smooth ordering process and that the delivery met your expectations. It's wonderful to know that the plants arrived healthy and beautiful.
Your satisfaction is our top priority, and we truly appreciate your kind words and support. If you have any further questions or need assistance, please don't hesitate to reach out.
Thanks again!
Best wishes
Jon
Very efficient and helpful service
2026年1月26日
Blackmoor Nurseries からの回答
Hi Helena,
Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the very efficient and helpful service you received.
Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.
Best wishes,
Jon
Wrong plums, bad customer service
Bought a Herman's plum tree which went on to produce yellow cooking plums not the lovely purple Herman's as expected. After a lot of "we don't grow/sell yellow plum trees" and "it's not our fault" they eventually agree to replace the tree. The replacement tree has the gone on to produce the same yellow fruits. Blackmoor, despite evidence of these two trees sold by them producing yellow fruit, have been unwilling to accept responsibility. They are unable to supply the correct tree and have offered a refund for the original price of a tree.This does not cover the cost of a replacement tree from elsewhere nor does it reflect the time and effort take in planting and looking after these trees.
2026年2月18日
自発的なレビュー
Blackmoor Nurseries からの回答
Hi Stephen,
Thank you for getting in touch and sharing your experience with us. I understand your frustration with the situation involving the Herman's plum tree, and I appreciate your patience throughout this process.
I want to clarify that we have offered a full refund for the original price of the tree. While I understand that this may not cover the cost of a replacement tree from another source or the time and effort you have invested in caring for these trees, we hope this gesture demonstrates our commitment to addressing your concerns.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure a satisfactory resolution.
Best regards,
Jon Munday
Customer Service Email sent 23rd January 2026
Thank you for your email and for bringing this issue to our attention once again.
We sincerely apologize for the inconvenience and confusion this has caused you and your customer. We understand how frustrating it must be to receive incorrect fruit trees, especially after having experienced the same issue twice.
Regarding the yellow plums, I must clarify that we have not stocked a yellow plum variety for over 25 years. We produce around 50 Herman Plum trees each year, and we have not received any feedback indicating that the fruit produced is yellow. This situation is indeed puzzling.
We will investigate further to identify the source of the discrepancy. In the meantime, if you have any additional information or documentation that could help us in our investigation, please feel free to share it with us.
Once again, we apologize for any inconvenience this has caused you and your customer.
Thank you for your understanding and cooperation.
Blackmoor Customer Service Team
First time I used this company for my…
First time I used this company for my plant. Strong and healthy and well packaged
2026年1月14日
Blackmoor Nurseries からの回答
Hi Glynis,
Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the quality of the plants and the timely delivery. Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.
Best wishes,
Jon
Blackmoor Nurseries からの回答
Hi Patricia,
It’s wonderful to hear that your order arrived promptly and the courier driver was pleasant to you.
Wishing you a fruitful gardening experience!
Best wishes,
Jon
Blackmoor Nurseries からの回答
Hi Barry,
Thank you so much for your lovely feedback! It’s wonderful to hear that your order arrived promptly and that you are pleased with the quality of our service. We take great pride in ensuring our products are in excellent condition when they reach you.
Wishing you fruitful gardening experience!
Best regards,
Jon
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