The blind installer was on time. He was very professional. He introduced himself and asked where were the windows that needed the blinds installed. Once I showed him, he got started and was finished i... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
When I picked up the 2 blinds at your store, I was told that the shipping box includes installation instructions. But they were not included. However, I finally managed to install both blinds in abo... もっと見る
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Everyone from the sales floor to the measurer to the installer was professional and personable. Communication was great. Love how the shades look and they do insulate, as promised. Great for the cold... もっと見る
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Very satisfied with both the product and the service. All the staff was professional, friendly and accommodating of my schedule. Jay ski stalled the very long shade quickly and beautifully . I recomme... もっと見る
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企業情報
当該企業による記述
At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.
連絡先
19 MYSTIC VIEW ROAD, 02149-2428, EVERETT, MA, 米国
- 6173810804
4.3
優良
44件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good product but very bad customer service
We liked the product and we like what got installed.
However three main issues with the process
1) the sales associate did not foresee major installation issues. The installer showed up and his first reaction was “oh I’m not installing that” (for one of the three rooms). He essentially argued that the sales associate did not prompt the right questions and we had to go through major changes as a result.
2) the $100 deposit for the color stuff is very expensive especially given that the installer did not ask for it. We do not own a car and the sheer process of bringing this thing back to the store was inconvenient and expensive.
3) the installer damaged a wall when installing the blinds. I emailed the store about it and they didn’t come back to me in over a week. After that I had to follow up to every email after one week or two. It really felt like they were trying to have us forget so they would not have to fix the issue. Now we’re trying to get the repair scheduled. Every time I call and press 5 for scheduling an installation no one is available. Let’s see if this gets fixed at some point...
2020年12月14日
Blinds To Go - EVERETT からの回答
Hi Alex and Claire, we are sorry to hear about the experience and issues you have had with your order. Would you mind providing your order number so we can look into this further for you and help to rectify issues?
Cordless blinds broken in less than a year
I had cordless blinds installed in four living room windows in Feb 2020. Two of them bunched up due to fraying string getting caught in the mechanism by Oct 2020. I used the lifetime warranty to have them replaced but had to drop off and pick up in person, even after I offered to pay for shipping.
After going through that trouble, another of the originals had the same issue in Nov 2020. At this point I am not bothering to replace. I explained to the salespeople that the string material frays from the friction in the mechanism but they seemed to have little control or knowledge of the issue. The new blinds use the same string so I do not anticipate the replacements to last long.
Overall I am very disappointed in the quality given how much I paid, and in the warranty requirement to drop off and pick up. I will not purchase from Blinds-To-Go again.
UPDATE: I see the response from the company. My original order number is 187754, and the order number for replacement of two of the shades is 993144. The fourth shade now also has the same issue and I can provide a picture if needed. The strands of thread in the cord bunched up making it impossible to lift the shade all the way up on one side.
2020年12月14日
Blinds To Go - EVERETT からの回答
Thank you very much Lizziel. If you could send me a photo i would greatly appreciate it - this way i can forward to the product development team as well as discuss with customer service. You can contact me directly at kcleirbaut (at) blindstogo.com
Hi Lizziel, we are sorry to hear about this issue. If you wouldnt mind giving us your order number we can look into this for you and alert the product development team - this is very uncommon so we wold like to figure out why this is happening to your shades.
One shade had a broken cord
One shade had a broken cord, 5 years old, you guys came took it to the store, replaced cord, came back and re-installed it the next week. No fuss, no problem, everything great!
We decided to change the shade in the master, wanted a different color. It's so easy with your shop at home service. Ordered and installed 8 weeks later.
2020年12月14日
Blinds To Go - EVERETT からの回答
This is great to hear Connie & Harry, thank you for your review!
Blinds To Go - EVERETT からの回答
Wonderful to hear! We are happy to have you back and look forward to working with you again in the future!
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