Bliz - Protective Sports Gear レビュー 11

Extrem schlechter Kundenservice.
Ein Bauteil meiner Skibrille ist zwei Wochen nach dem Kauf mitten auf der Piste ohne Fremdeinwirkung kaputt gegangen/ gebrochen. Offensichtlich ein Materialfehler. Der Kundenservice hat mir nach 4 maliger Nachfrage erst nach 3 Wochen mit konkreten Anweisungen geantwortet. Am Ende wurde mir gesagt, dass die nichts machen bzw erstatten können, da eine Mitschuld von mir nicht ausgeschlossen werden kann.
Ich bin maximal unzufrieden und würde von einem Kauf einer Skibrille abraten.

The glasses are ok but the "customer service" is an absolute disaster. I've been waiting four months for a refund after providing proof of return. I've never experienced such incompetence. The glasses are definitely not worth the hassle!

I returned the product and didn't get my money back. After writing an Email to the Support Team, they sent me a New Label for returning the package. With the old Label i could See that the package was already at their Logistic Station for ober 25 days. Horrible experience, never again.

Very poor quality of the sunglasses. One of the arms broke after 3 times of using sunglasses. Worst part about it is, that they do not offer spares, even if i am willing to pay for it. Really bad for both business and sustainability. In a outdoor sports market where every brand has some sort of repair programme this is simply unacceptable!

Unfortunately bliz does not refund when you return products. The return has arrived 3 weeks ago according to UPS. They deleted the return in my account without a reason and created a new one which is no obviously pending as I used the return label of the original return. Customer service doesn’t want to help and I only get automatic standard replies.

Forferdelig opplevelse!
Returnerte solbriller og det tok over 2 måneder før jeg omsider fikk mine penger tilbake. Ringte de sikkert 5 ganger, og hver gang nye løfter om rask behandling… Svært dårlig opplevelse!
Terje Marthinsen

Har ej fått min återbetalning på ett par glasögon som skickades tillbaka på 570kr… tog 1 månad att kunna få en retursedel så de gick att skicka tillbaka och var då tvungen att betala för det par jag returnerade via klarna och nu ytterligare (över) en månad har jag ännu inte fått tillbaka mina pengar trots att jag kontaktat företaget flera gånger. De har ej svarat på mitt senaste mail överhuvudtaget.

good product, horrible user experience.
I made an error and gave the wrong email adress while ordering, no chance to ever change it… No updates therefore on the delivery, also they use dpd in austria which is bad experience. For the return I got an invalid return label, would never order there again

Too small for my face, for all european man faces I suppose...

Vanvittig hurtig levering og overdrevet fede briller

I received some ski-goggles (BLIZ FLOW) from an external dealer. When I wanted to use them over my ski helmet, the buckle kept on going loose. Therefore I requested to get a new pair from the dealer. Unfortunately they were out of stock - and I really wanted the BLIZ Flow because of the supreme lenses. Therefore I contacted BLIZ (Future Eyewear Group) and showed them a video of the problem. They immediately sent me a new pair without any hassle. It is rare to recieve such a good service - especially since BLIZ in theory could have denied to help and refer me back to the external dealer. Thanks BLIZ and Future Eyewear Group! I am extremely happy with the goggles!
/ Mathias