SCAM - sells counterfeit K18 AirWash Dry Shampoo and does not refund
On 19 April 2026, I purchased 2 x K18 AirWash Dry Shampoo for $88.20 plus postage (order #2929). Upon arrival it was clear the products were counterfeit both the packaging and actual product were materially different to the legitimate products.
I raised the concern with Blow Out Babe and they confirmed they would offer me a refund upon my return of the products. The products were confirmed to be returned to their address on 5 May 2026. As at today (14 May) no refund has been issued.
Over 5 emails have been sent requesting the status of my refund, all of which are unanswered. I've also tried to reach them on their chat function on their website and Facebook page.
There is no phone number to call, no physical shop address. The ABN listed on the website is ABN 54 928 458 372 which as a registered address of a rental property - 6 Mango Place, Southport QLD 4215.
A complaint has been lodged with the ACCC.








