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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Always love getting a parcel from Bluebell’s Burrow! And an added surprise was one parcel wrapped and finished with a lovely Maileg sticker (the Love Heart sweets don’t last long!!) Thank you once aga... もっず芋る

5぀星のうち5の評䟡

A lovely shopping experience. Feels very personal. Items are beautifully wrapped and promptly dispatched. Free shipping is available for orders over a certain value which is nice. I love to collect Ma... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

It wasn’t difficult to use the website and choose what I wanted to order. Order confirmation came swiftly and was delivered within the stated timescale . The mice were very safely packed so arrived in... もっず芋る

5぀星のうち5の評䟡

Bluebell's Burrow is a beautiful online store with lots of lovely toys and home items. We particularly love the Maileg and Olli Ella. Bonnie, the owner, is absolutely wonderful and so fast t... もっず芋る

䌁業が回答したした

䌁業情報

  1. 子䟛向けのおもちゃ屋

圓該䌁業による蚘述

Bluebell's Burrow is a small, friendly, family-run business established in June 2015. We pride ourselves on delivering exceptional customer service and quality products designed to be loved - and to last. We've slowly grown and now stock one of the largest Maileg ranges in the UK, as well as Minikane, Olli Ella, Rockahula and Mimi and Lula toys and accessories.


連絡先

4.9

優良

TrustScore 5段階評䟡の5

291件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.9

すべおのレビュヌ

(291)

過去12か月のレビュヌ数: 78ä»¶

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5぀星のうち4の評䟡

I only wish to give a fair and honest


I only wish to give a fair and honest review, and therefore can say my initial experience with Bluebells Burrow was only positive. I placed an order in July of some items for my daughters first birthday and it was promptly received, with no issues. My daughter then received a duplicate item as a gift from a family friend, I found that Bluebells returns policy was only a 21 day limit compared to the regular 28 day policy so I reached out to Bluebells Burrow explaining the situation to see if I could still obtain a refund for the item. They responded the next day and kindly agreed, giving me the returns address. I returned my parcel, alongside a note containing my name and order number, via Royal Mail tracked delivery. My item was delivered on 19th August to the specified location, I followed up with Bluebells via email on 22nd August to confirm that all was in order for the refund to be processed. After receiving no response to my email, and no refund, I chased again via email on 28th August. To date, I have still received no email response and no refund and therefore have had to pursue a claim via PayPal as I am currently over £50 out of pocket and am being met by radio silence by Bluebells. The purpose of my review isn’t to criticise Bluebells, as again my experience with them initially was positive and the reviews on here show other people feel similarly. However, i only think it fair to expect good communication from a business regarding matters such as a refund, and I’d be more than understanding if it was communicated to me that the refund was taking longer to process than expected for whatever reason. Being met with no response at all, despite continuing social media posts and newsletter emails doesn’t fill me with the greatest of confidence that my refund will make its way to me.

Edit: a response was received on 30th August and the refund processed. Thank you.

2025幎8月30日
自発的なレビュヌ
Bluebell's Burrow ロゎ

Bluebell's Burrow からの回答

I have just had the email through for your review, I feel it’s a shame you felt it necessary to give my small business a one star. I acknowledge we did not respond and deal with your refund quickly but this was a genuine mistake on our part. You can clearly see from all my other reviews this is out of character and we hope to do better in the future.
You have now been refunded for your item

5぀星のうち5の評䟡

As always with Bluebell’s Burrow

As always with Bluebell’s Burrow, my items arrived quickly and safely. They were carefully wrapped and safely packed and the items themselves (Teddy Dad and pyjamas) are so lovely and just as I expected. Thankyou also to Bonnie for the little packet of sweets, a lovely touch from a lovely seller.

2025幎7月31日
5぀星のうち5の評䟡

Never disappointed

Never disappointed when making a purchase from this online store. Every order is specially packed and just perfect. Always delivered before expected time, a reliable and trusted seller that I return to time and again. Very happy to recommend Bluebell's Burrow 🙂.

2025幎7月10日
自発的なレビュヌ
5぀星のうち5の評䟡

I am so happy to have found this


I am so happy to have found this company. Lovely shopping experience. Provides great service and products. Every time I have ordered arrives on time and comes beautifully packaged. Thank you very much

2025幎7月4日
自発的なレビュヌ
Bluebell's Burrow ロゎ

Bluebell's Burrow からの回答

Thank you Aimee for your lovely review and for your continued custom. Bonnie

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