Blue Horizon Blood Tests レビュー 

I booked a blood test and received the kit safely, which initially seemed promising. However, I soon discovered that the company only has a very limited number of partner hospitals where you can actually take the test. Unfortunately, none were within a reasonable travelling distance for me.

I contacted the company multiple times via email, explaining that the kit was undamaged and unused, and that I was unable to attend the appointment due to travel constraints. Despite several attempts to get in touch, I received no response whatsoever.

Once you've booked, if anything goes wrong, you're completely on your own. There's no customer support to help resolve issues, no flexibility, and no acknowledgement of your messages. I expected better service from a medical testing provider. I would not recommend using this company unless you're absolutely sure you can attend one of their few locations.

From start to finish great experience

Quick and easy to order. Website great to navigate. Order received in a couple of days sent back and results were ready in a day. Emailed results to me quick and easy. Great service.

Special request for prompt results granted. Quick responses to messages in very pleasant manner.

Nurse for home collection of samples very kind and professional but availability could be better.

Same day results for me , wow , but I did only have a basic blood marker test

I ordered the "Ova, Cysts & Parasites by PCR" test (Lab Code: BH267) from Blue Horizon, which clearly stated that the analysis includes protozoal cysts, worm eggs, and parasites. I paid privately and sent my sample on 26th March 2025.

On 31st March, I received a PDF report — but it only included results for Giardia, Cryptosporidium, and a few bacterial infections. There was no mention whatsoever of ova, cysts, or other parasites as promised in the test description.

I submitted a detailed enquiry through their website contact form on 30th March, but received no confirmation, no response, and no indication that my message was ever received. It appears the form is either broken or ignored — which is unacceptable for any service, let alone one involving private health diagnostics. I was only able to reach someone via website chat, and even then, I received vague replies and promises that someone would "look into it".

Since then, I’ve followed up several times — via chat and email. The issue was supposedly passed to their doctor and the lab. Yet now, over two weeks later, I still have no answers. Just delays and excuses.

This is not what I paid for. I requested a full and specific test and instead received partial results and no support. I will be filing a formal complaint and requesting a full refund.

I strongly advise others to look elsewhere for reliable and transparent testing services.

Update (16 April 2025):

After two weeks of follow-ups, Blue Horizon have finally confirmed that the test I purchased — Ova, Cysts & Parasites by PCR (BH267) — no longer includes the screening for ova, cysts or worm eggs, as originally advertised.

According to their medical director, all labs have quietly moved to PCR-based tests for common pathogens, and this change had not been reflected in their product descriptions. They acknowledged this issue and issued a full refund, which I appreciate.

I am glad they took responsibility in the end, but it should not have taken so much time, effort, and insistence on my part to get basic clarification. I hope future customers benefit from clearer, updated product information.

Your shipping and communication about shipping lacks continuity. I was told my kit would be delivered the next day, and did not show up for two plus days. No ability to track my order, and contacting somone about it proved to be fruitless.

Getting your blood sample yourself at home saves so much time and expense .If you soak your hand in warm water for 10 mins before using the lancet to draw the blood it’s possible to get enough blood to fill the vial without having to stab your finger a second time !
Results are quick, within 2 days this time sent via email.
Excellent service

Excellent service good value

Excellent service, I received my results the day after I posted my sample. Would definitely recommend.

Excellent communication at all times.Quick turn around time to get blood results.

I booked in a Wellman Gold test while waiting 10 days to speak to my usual NHS GP.

The free nurse home visit was much appreciated, and the nurse who took the sample was both lovely and skilled. It did end up taking 2 weeks to get an appointment though, so the NHS surprisingly managed to win the race in this instance!

Once the sample arrived at the lab, the results came back faster than the estimated times, and the free doctors comments were much appreciated. However, the sample took 2 days to arrive at the lab (may be down to Royal Mail, I'm not sure), which is very frustrating.

My tests potentially indicate an health issue that I suspected I may be having, but the comments say to treat the result with caution due to the sample being 48 hours old. My NHS GP will likely be shaking with glee when he reads that as now has an excuse he can cling onto to not investigate any further.

I'm unlikely to use the service again due to the late arrival and I would be unlikely to recommend it for others living in the North East of England. It's a shame though, as the service itself has been decent and would have been a 5 star review otherwise.

I recently purchased the Thyroid Premium Platinum test from Blue Horizon Medicals, and I couldn’t be more impressed with the entire experience. From start to finish, everything was seamless and exceeded my expectations.

The website was incredibly easy to navigate, making it simple to find the exact test I needed and complete the purchase quickly. Booking the Nurse Home Visit Service was equally straightforward, and this option proved to be invaluable for me. The nurse who came to take my blood sample was absolutely brilliant - professional, kind, and patient. I have very tiny veins, which usually makes blood draws a challenge, and I almost fainted during the process, however, the nurse handled everything with exceptional skill and care, ensuring I felt as comfortable as possible throughout.

Another highlight was the turnaround time for the test results. Although the expected results date was Friday 04 April - 17 working days after the laboratory received my sample on Wednesday 12 March - I was pleasantly surprised to receive my results much earlier; on Friday 22 March! This efficiency really stood out and demonstrated Blue Horizon Medicals' commitment to providing timely service.

Overall, I highly recommend Blue Horizon Medicals for their excellent service, user-friendly website, and professional staff. The combination of convenience, care, and speed makes them a fantastic choice for anyone needing reliable medical testing.

I have purchased the Thyroid test and à Phlebotomy at Superdrug. The nurse at Superdrug was poorly trained and gave up trying to draw my blood after 4 attempts and instructed me to come back to Blue Horizons to figure out what to do.
I have no interest in going through this again. I have contacted Blue Horizons for a full refund. They have sent me towards an unresponsive email and the matter remains unanswered after 48h. I have tried the website chat again, also unresponsive.
I have a health condition that needs treatment not added stress. Not satisfied with the service at all, hope I can get my money back.

Absolutely amazing service, extremely fast!

Fast speed though u forgot to put the mail bag for returning the sample this time

It took 6 weeks between paying and having my blood taken
I paid to have a nurse visit
This is outsourced, an appointment was sent to me for a Friday . MY TEST NEEDED NEXTDAY AT LAB .so this was not appropriate
I contacted blue Horizen and was told they had no control over appointment times and for me to contact the nurse . The next available appointment earlier in the week was another month away.
If I hadn’t read the instructions my test would have been taken on a Friday and been useless.
The nurse , who was very good , explained there was no instructions from blue Horizen as to the need for next day lab delivery