Bluffbetレビュー 

Bluffbet からの回答

2025年12月15日

Bonjour,
Merci d’avoir pris le temps de partager votre avis.

Nous comprenons vos préoccupations et nous sommes désolés que votre récente expérience n’ait pas été à la hauteur de vos attentes. Vous avez mentionné que vous pouviez auparavant effectuer des retraits de montants plus élevés. Les limites de retrait ont été mises en place après le lancement de notre programme de fidélité, qui inclut des avantages tels que des remises en cashback, des bonus de progression de niveau et d’autres promotions pour les joueurs. Ces limites s’appliquent à tous les comptes faisant partie du programme.

Il est également possible de progresser dans les niveaux du programme de fidélité, ce qui permet d’accéder à des limites de retrait plus élevées ainsi qu’à des avantages supplémentaires.

Comme indiqué dans nos Termes et Conditions, lorsque des mises à jour sont publiées et que les clients continuent d’utiliser la plateforme par la suite, cela est considéré comme une acceptation des conditions mises à jour.

Concernant votre avis Trustpilot, nous ne parvenons pas à trouver un compte correspondant au profil utilisé. Si vous pensez qu’il y a un problème avec votre compte, n’hésitez pas à nous contacter — nous sommes disponibles 24/7 et nous serons ravis de vous aider :

Support en direct: https://bluffbet.com/fr-ca/service-assistance/faq
Email: support-ca@bluffbet.com

Votre avis est important pour nous, et nous sommes là pour clarifier tout point qui pourrait ne pas être clair.

Cordialement,
L’équipe BluffBet

Bluffbet からの回答

2025年12月15日

Thank you very much for your kind feedback!
We’re happy to hear that you’re enjoying the casino, our games, and the smooth withdrawal process. It’s especially great to know that our customer support team made your experience easy and pleasant. Your support truly means a lot to us, and we look forward to continuing to provide you with an enjoyable experience.

Bluffbet からの回答

2025年8月25日

Hello Jaden,

Thank you for your feedback. We are sorry to hear about your experience. After reviewing our records, we could not find any prior contact from you via chat or email regarding the issues you mentioned.
Our customer service team is available 24/7 and dedicated to assisting with any issues you may face. If you could provide us with your contact information or reach out to us directly at support@bluffbet.com, we’d be happy to review your case and help resolve any problems.

We take such matters seriously and would be happy to investigate further if you contact us through our official support channels.

Best regards,
Bluffbet Team

Bluffbet からの回答

2025年8月21日

Hi Jordan,
Thank you for sharing your feedback. We understand that the account verification and deposit requirements may have been frustrating, and we’re sorry for any confusion.

To clarify, as part of our general Terms and Conditions related to new player registrations through our partners that include promotions, players can play the included games with the Free Spins only, however they are required to make a minimum deposit before being able to withdraw any winnings. This is outlined in our terms and conditions for these specific campaigns, which help ensure fair play and compliance with regulations.

Additionally, the account verification (KYC) process is a standard security measure across licensed platforms. It's essential for both protecting your account and ensuring a secure withdrawal process.

We certainly don't want to make things complicated, and our support team is always here to assist you through any steps you may need help with. Please don’t hesitate to contact us, and we’d be happy to guide you through the process to make everything as smooth as possible.

Thank you for your understanding, and we appreciate your feedback.
Best regards,
The BluffBet team

Bluffbet からの回答

2025年6月12日

Dear Joan,

Thank you for taking the time to share your experience.
We understand how upsetting this experience must have been, and we truly empathize with your frustration. Please allow us to clarify that our Risk team conducts thorough investigations in line with the requirements set by our licensing provider. These checks are a standard part of our responsibility to maintain the integrity of the platform and ensure fair play for all users.
As outlined in the Terms & Conditions accepted during registration, our brand reserves the right to permanently close any account in cases where there is a reasonable suspicion of abuse of games, bonuses, or the platform itself. These measures are in place to protect the wider community of players and the fairness of our services.
If you would like to better understand the framework we follow, we kindly invite you to review our Terms & Conditions available on our website ( https://bluffbet.com/en-ca/terms ) This section provides detailed information about our policies, player responsibilities, and the conditions under which actions such as account closure may occur.
We thank you for your understanding and remain at your disposal for any further assistance.

Kind regards,

Bluffbet からの回答

2025年6月4日

Bonjour,

Merci pour votre retour. Nous sommes sincèrement désolés d’apprendre que votre expérience sur notre site n’a pas été satisfaisante.
Nous prenons très au sérieux les principes de jeu responsable. Si vous souhaitez mettre en place des limites ou discuter d’options de gestion de compte, n’hésitez pas à contacter notre service client. Nous ferons de notre mieux pour vous accompagner et répondre à vos besoins dans la mesure du possible.
Nous souhaitons également vous rappeler que, comme indiqué dans la section Termes et Conditions de notre site, un certain volume de mises est requis avant de pouvoir retirer un montant déposé. Il s'agit d'une mesure demandée par nos fournisseurs de licence dans le but de garantir un environnement de jeu sécurisé. Cette procédure est standard et s'applique de manière égale à tous nos utilisateurs.
Nous tenons également à vous rappeler que notre service client est disponible 24h/24 et 7j/7 pour rendre votre expérience sur notre site encore plus positive et pour répondre en détail à toutes vos questions.
Cordialement,
Bluffbet Team

Bluffbet からの回答

2025年4月16日

Dear Corey,

Our promotional bonuses and player’s accounts are governed by clear terms and conditions, which help us maintain a fair environment for all players (https://bluffbet.com/en-ca/terms). Upon a detailed review of your account, our Risk and Compliance team determined that activity patterns suggested a violation of these terms.

While we understand that this outcome may be disappointing, it’s important to note that our team’s decisions are based on maintaining the integrity of our platform for everyone.

Thank you,
BluffBet Team

Bluffbet からの回答

2025年3月18日

Bonjour Réda,
Nous sommes désolés d'apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Notre priorité est d’offrir un environnement de jeu équitable et divertissant à tous nos joueurs.
Concernant les résultats des jeux, sachez que tous nos jeux fonctionnent avec un Générateur de Nombres Aléatoires (RNG) garantissant l’équité, et que les taux de redistribution (RTP) sont testés de manière indépendante pour respecter les standards de l’industrie. Les gains étant aléatoires, chaque joueur a les mêmes chances de gagner.
En ce qui concerne votre échange avec notre support client, nous regrettons sincèrement si vous avez eu le sentiment que votre demande n’a pas été pleinement prise en compte. Nous prenons vos remarques très au sérieux et allons revoir cela en interne afin de garantir un service toujours respectueux et attentif.
Si vous avez d’autres préoccupations ou questions, n’hésitez pas à contacter notre support. Nous serons ravis de vous aider !

Bluffbet からの回答

2025年3月13日

Dear Chris

Thank you for your feedback. We’re sorry to hear about the issue you’re experiencing. After reviewing your account, we can confirm that there are no restrictions preventing you from logging in. Additionally, our system does not indicate any limitations for logins from Canada.
If you are using a VPN, please try disabling it and attempt to open the website again. To further investigate this matter, kindly reply to the email we have sent you so that we can escalate your case to our technical team.
Once again, we sincerely apologize for the inconvenience. Please rest assured that your funds are secure in your account, and you will be able to proceed with your withdrawal as soon as you log in.

Best regards,
Bluffbet Team

Bluffbet からの回答

2025年2月21日

Dear Peter,
As per our licensing agreements and to complete your account verification, certain documents may be required. The documents requested may vary depending on the deposit method you have used on our site.
Additionally, we are required to verify that your account is indeed being used by you, which is an essential step for your safety and security. Unfortunately, we cannot automatically verify this. This procedure is in place to protect all our users, and it applies to everyone.
We understand that this process might cause some inconvenience, and we sincerely apologize for that. To ensure this verification is completed smoothly, our Live Support team is available and ready to assist you with any questions you may have. Please don’t hesitate to reach out for support.
We hope that, with the assistance of our support team, your issue will be resolved quickly, and you will be able to continue enjoying our wide range of games and bonuses for an entertaining experience.

Thank you.

Bluffbet からの回答

2025年2月19日

Bonjour Jordan,

Nous sommes désolés pour votre insatisfaction.

Notre offre de bonus de bienvenue est valable pour les dépôts effectués dans les 7 jours suivant l'inscription sur notre site. Passé ce délai, malheureusement, l'offre expire. Cette condition est clairement indiquée dans la section T&C de notre page de promotions.

Après avoir vérifié votre compte, nous constatons qu'aucun dépôt n'a été effectué pendant cette période de 7 jours suivant votre inscription. Par conséquent, votre bonus a expiré depuis un certain temps. Cependant, vous disposez toujours d'une autre offre de bonus sur dépôt active sur votre compte, et vous pouvez également profiter de nos différentes promotions disponibles sur le site.

N'hésitez pas à contacter notre service d’assistance en direct pour toute question ou clarification. Nous serons ravis de vous aider !

Bluffbet からの回答

2025年2月19日

Dear Daginga,

We’re really sorry to hear that you had this experience. We’d like to clarify the process to provide more details.

Withdrawal requests made through our website go through an approval process by our Payment team. This verification step is essential to ensure that all our players can continue to transact securely on our platform. While this process is usually completed instantly, during peak periods, it may take up to a maximum of 24 hours. Once approved, the funds are instantly reflected in the user's Skrill account.

If your transaction has exceeded this timeframe, please provide us with your user details, and we will prioritize checking your account and taking the necessary actions. Feel free to reach out to our live support chat—we’d be happy to assist you further and ensure everything is resolved smoothly.

Thank you for your understanding, and we hope you continue to enjoy your time on our platform. Wishing you the best of luck!

Bluffbet からの回答

2025年2月19日

Dear Marc;
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you had a positive experience with our support team and enjoyed the games and bonuses.
Looking forward to turning this into a 5-star experience for you in the future!

Bluffbet からの回答

2025年2月3日

Dear Colin,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation.
After reviewing your account, our Risk team identified a violation of our terms and conditions regarding your accounts. As stated in our policy (https://bluffbet.com/en-ca/terms):
"A player has the right to use only one account. One account per residence address, IP address, and PC. If multiple accounts are registered, they may be suspended or deleted, and all bonuses and winnings associated with them may be voided."
Since both accounts were accessed from the same household, the bonuses were removed in accordance with this policy. We understand that this may be disappointing, but maintaining fairness for all players is a top priority, and these measures are in place to protect the integrity of our platform.
Thank you for your understanding.
The BluffBet Team

Bluffbet からの回答

2024年12月10日

Hi,

We sincerely regret to hear about your experience and understand how frustrating this situation may be.

At Bluffbet, we place a strong emphasis on ensuring a fair and compliant gaming environment for all our players. As part of our commitment to upholding transparency and integrity, we thoroughly investigate accounts that appear to violate our Terms and Conditions.

Please note that if a breach of our Terms and Conditions is identified, it may lead to the closure of an account and forfeiture of winnings. This is a measure we implement to maintain compliance and safeguard the gaming experience for all users. While we cannot share specific details regarding individual account reviews in public forums, we assure you that all actions are taken following a thorough and impartial evaluation of the situation.

Thank you for sharing your feedback.
The Bluffbet team

Bluffbet からの回答

2024年12月4日

Hi Tessa,

Thank you for taking the time to share your feedback. We regret to hear about your experience and understand how frustrating it must feel.

As a licensed online casino, we are committed to operating with transparency and integrity. Regarding your boyfriend's account, the decision made by our Risk Department was based on an in-depth review. This process ensures compliance with our Terms and Conditions, which all players agree to upon registration. While we cannot disclose specific details for privacy and security reasons, we can assure you that such decisions are not made lightly and are never influenced by withdrawal requests or player winnings.

We encourage players to review the Terms and Conditions to ensure they understand the rules surrounding bonuses, wagering, and account activities.

We value all feedback, as it helps us improve our services and maintain a fair gaming environment for everyone.

The Bluffbet team

Bluffbet からの回答

2024年11月28日

Thank you for your feedback and for showing interest in our website!
We are dedicated to continuously enhancing our services to ensure that we provide you with the best possible experience at all times.
If there's anything we can do to make things even better, don’t hesitate to let us know!
Kind regards,
The Bluffbet Team

Bluffbet からの回答

2024年10月23日

Thank you for your feedback and for showing interest in our website!
We are dedicated to continuously enhancing our services to ensure that we provide you with the best possible experience at all times.
If there's anything we can do to make things even better, don’t hesitate to let us know!
Kind regards,
The Bluffbet Team