BM Steel レビュヌ 

1,114
•
TrustScore 5段階評䟡の4.5

4.5

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Breath of fresh air dealing with this company. It was easy to place my order, they delivered as promised on time. Each member of staff I dealt with was most helpful, efficient and friendly. I would no... もっず芋る

5぀星のうち5の評䟡

As a non business user of materials many suppliers are not set up to deal with you but BM have a website that allows me to order steel at a time that suits me and in smaller quantities. They are accom... もっず芋る

5぀星のうち4の評䟡

A good price for the steel beams and they were carefully delivered, although £300 including vat seems a bit steep for the option of the steel being removed from the lorry using a hiab

5぀星のうち5の評䟡

Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... もっず芋る

䌁業情報

  1. 鋌鉄流通業者
  2. 金属工業提䟛業者
  3. 金属提䟛業者

圓該䌁業による蚘述

We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

1114件のレビュヌ

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4.5

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5぀星のうち5の評䟡

good customer service

despite errors in the order (miscut pieces) they sorted it all out to my satisfaction. Good customer service. Many thanks.

2025幎5月17日
BM Steel ロゎ

BM Steel からの回答

We're really sorry to hear about the issues you experienced with your order, and we appreciate you bringing this to our attention. We understand your frustration regarding the miscut pieces and the use of your marked waste material. This is certainly not the standard of service we aim to provide.

There may have been a bit of confusion at the time, but just to clarify, you're more than welcome to come and collect the remaining 1.5m piece that's due to you at any time, we can get it cut and ready for you to collect if you let us know (bangor@bmsteel.co.uk) . When we spoke, we explained that we could rectify the issue by cutting replacements from the original pieces, and the incorrect parts that couldn't be used were also given to you. We offered to cut a replacement piece for the missing offcut, but you mentioned that the existing cut pieces were enough for what you needed for your welding class.

While we did try to rectify the situation on the day, we clearly fell short of your expectations, and for that, we sincerely apologize. We're always looking to improve our processes, and your feedback is invaluable in helping us do so.

5぀星のうち5の評䟡

Brilliant service and communication

Ordered Ecoscape cladding from BMSteel, was not only much cheaper than other sites but customer service was first class especially from Laurie-Ann who modified an order for me and organised super-fast delivery. All staff so helpful and polite on the phone. Website is also excellent and easy to use.

2025幎5月16日
自発的なレビュヌ
5぀星のうち2の評䟡

Good products but poor customer


Good products but poor customer service. I ordered x2 raj's which I was told by Greg, would be delivered on the 30th of March. I would get email confirmation the day before and a call from the driver an hour before arrival, so it gave me time to get home and take delivery. I got a call from Greg on the afternoon of the 30th saying his driver had been, but there was no one at home. I received no confirmation email or phone call an hour before. Greg then said that they would re deliver on Friday, and it would be a pm delivery, I would get a call an hour before. on Friday at just after 11 which is AM I get a call from Greg saying his driver is at my house and there's no one in. Apparently the driver did try calling,I had no missed calls from anyone that day.

2025幎5月4日
BM Steel ロゎ

BM Steel からの回答

We are so sorry to hear about the inconvenience and frustration you experienced with our service. It's clear we didn't deliver the excellent service we aim for, and for that, we sincerely apologize. We understand how disappointing this must have been.

Please be assured that we are taking your feedback seriously. We are carefully reviewing the details of your experience to identify exactly where we fell short and to implement immediate improvements to prevent similar issues in the future. Our commitment is to provide all our customers with a positive experience, and we regret that we didn't achieve that in your case.

5぀星のうち5の評䟡

Great service.

Easy to use Web site allowing for different cut lengths and primer painting.
I called to arrange a particular day for delivery which they obliged me with and it was first drop.
Great service all round.

2025幎5月4日

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