BNS Property Services レビュー 164

I needed some work doing on my house urgently. When I explained it was urgent, they moved some things around and came out straight away. Great service, couldn’t recommend them more!

Really happy with BNS and the engineer that attended. We needed some plugs installed in to the garage along with an overhead light. Tidy job along with a friendly professional. Will be in touch again with BNS for future work needed.

Called BNS with several questions half expecting nothing due to previous experiences with other Property management companies, I was very happy this wasn't as I'd expected at all. Tina was faultless throughout, addressing all of my queries in a polite and professional manner. Very happy with this experience all round, thank you very much Tina and team, keep up the good work

I have worked along side BNS on a number of jobs and will continue to do so on future projects, with all being completed to the highest standard and always on time.

I have worked with BNS for several years and it has been a pleasure to work with them. Their professionalism, prompt communication, and commitment to excellence make them stand out in the industry. I highly recommend them for their exceptional service and dedication to client satisfaction."

I have recently started working with Harry Ford at BNS, and he could not have been any more help. He is always available to communicate with, and gets the job done, sometimes against the odds.
I can't praise him enough and has managed to get me out of some tight spots. Thanks Harry, you are a asset to BNS!

I've been a client of BNS for several years, owning various properties around Bristol and dealing with numerous property management companies. In my opinion, BNS is the best property company I've experienced. The communication is excellent, and the portal suits my needs perfectly for raising maintenance issues. Their out of hours service has been a lifesaver. The maintenance team consistently completes work at great value for money. This is especially beneficial for us because with other contractors, once they’re paid, if there are any issues, it's a nightmare getting them back! However, with BNS, they are always there to assist. I couldn't recommend them more for their great service over the years

As a tenant living in a small block of flats in Bristol which has been managed by BNS for several years, it is unfortunate that, in our experience, BNS are better described as a property mismanagement company.
The first red flags were almost immediate - they replaced our damaged intercom with a small plastic keypad that resembled a key storage box and had no communication capabilities. This quickly needed multiple repairs and eventual replacement. This process of jobs being completed improperly and needing to be done multiple times was to be a pattern.
Today we have had scaffolding which poses a significant security risk (members of the public have been running around on the top floor) around the flats for almost two months with little to no work being done. I have recently been informed, with around 48 hours notice, that the necessary window replacements will not be going ahead due to BNS failing to obtain planning permission for the change of materials despite this being a known issue since 2021 and one or more of the rotten, leaking windows needing replacing since before 2018. The scaffolding will apparently come down and new scaffolding will need to be erected for the job.
Ironically, we were originally told that we had to wait for summer for the window replacements and were slightly dumbfounded when scaffolding appeared in October. To hear this news in December is absurd. Further, I have been told by others that planning permission for such common material change is not particularly hard or time consuming to achieve - especially for a company like BNS.
I have previously lived in accommodation in which similar experiences eventually revealed that the management company was intentionally sandbagging and botching work in order to repeat it shortly after, paying sister companies multiple times to achieve maximum extraction of funds. Having been told that the management fees we all pay have been exhausted in the last few years, it's hard to tell if the same dishonesty is the route cause or if it really is just ineptitude. Given our experience, I would advise others to steer well clear of BNS and advise other tenants who are lumbered with BNS to proceed with suspicion.

Callum Berry BNS Property Manager for The Slipway attended his first AGM for Staverton Marina Management Company on 16th Nov 2023 and came across extremely professionally with detailed knowledge of his brief and effectively addressed all points put to him by leaseholders- He represented BNS extremely well.
Andrew Thyne
Director of Staverton Marina Management Company

The stars are purely for Tina at BNS. She was so helpful, professional, patient and friendly today and took the time to explain things really well to me. Tina is the star of BNS!

I'm delighted to share my positive experience of working with BNS, and specifically Tina. From prompt responses to friendly staff, her commitment to the satisfaction of our RMC's directors and members is evident. Our estate is well-maintained by BNS, creating a comfortable and secure environment. I also appreciate Tina's great communication and overall professionalism. A highly recommended, professional service.

I recently left a positive review for Ben Wilson in Facilities, & was kindly contacted by Oliver Gregory (Customer Services) thanking me for my feedback. He expressed how helpful it was to receive these comments, so I have requested a feedback link from Tina Munford, Property Manager.

We have worked closely with Tina for a number of years, providing quality decorating services to managed blocks under her care.

For any relationship to work efficiently, good communication is vital & Tina excels in this area. Even when she is temporarily unavailable for an in-person call while she is on another line, Tina always responds to voicemail; oftentimes directly after her current call. Tina is clear & precise regarding what is required prior to the undertaking of contracted works & she is always happy to communicate over any details that arise during operations.

Tina has a confident yet friendly manner & this has also been expressed to us verbally during a contract by residents at the properties that she manages; particularly those who are more advanced in years that are reticent to use digital mediums to express themselves first hand.

Sometimes unforeseen events like roof leaks prevent us from proceeding with an agreed contract, simply because block funds are needed for emergency purposes. Tina is very empathetic when postponing our services & always spearheads an initiative for works to resume again as soon as funds become available once more.

For this reason & those stated above, we have no hesitation in outpouring our commendation for a first class, highly professional project manager.

Warren Jenkins – Director
www.AvonDecor .com

Working with Bns is a dream.communication is first class.A gentleman called sallam is my new point of contact for building managment and what an informative guy well done callum

Sam did a fabulous job of repairs after I had a leak into my flat - quick, efficient, tidy - truly above and beyond!

Amazing support from BNS after a wall fell down in the garden. They came the same day and put up temporary fencing whilst I wait for a full fix. Thanks to Roger and Steve in particular for acting so quickly.

Tina at BNS has been so helpful to us during the time we have owned a flat in a building they manage, busy especially when we came to selling it and needed helping chasing a building regulation certificate. She was always pleasant to chat to even when I was having to chase her a lot!! We couldn’t have done it without her, thank you!

The BNS staff have all been brilliant so far, whenever I call they are polite friendly and will do whatever they can to help. Our Building Manager Ioana has gone above and beyond to address issues quickly and effectively with a can do attitude. Thank you to the team!

Harry Ford was really quick and helpful in response to an issue we were having with our fire alarm panel, managed to get it working again in no time.

Andy Hawkins has been helpful, proactive and a pleasure to deal with

I called a mobile number that was on the emails from BNS. Teresa Goy answered promptly - how good to get the right person on first call within 30sec, no eternal "please hold your call is important to us".
She knew her subject very well and answered a number of questions carefully and thoroughly.
I feel confident in the BNS team who are managing a challenging property with a number of ongoing issues. Many thanks