Bobcares レビュー 523

Bobcares からの回答

17時間前

Hi Matthew,

Thank you for your thoughtful feedback and for placing your trust in Bobcares. We are pleased we could support you in promptly addressing the cPanel vulnerabilities and strengthening your server security. Knowing that our responsiveness and support help you manage your hosting environment with confidence means a great deal to us. We truly appreciate your continued partnership.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年4月30日

Hi Herman,

Thank you for the 5-star feedback. It’s great to hear that our support felt fast and accurate—that’s exactly what we aim for. We truly appreciate you taking the time to share this, and we are always here whenever you need us.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年4月7日

Hi Jake,

Thank you so much for your thoughtful and detailed feedback. It truly means a lot to us.

We are especially grateful for the trust you have placed in us over the past seven years. We understand how critical reliability, responsiveness, and technical expertise are in this space, and it’s incredibly rewarding to know that our efforts have consistently met and exceeded your expectations.

We have a pool of highly skilled engineers working round the clock to ensure that all issues are addressed promptly and efficiently. Their dedication allows us to maintain the level of responsiveness and reliability that you have come to expect from us.

Thank you once again for your continued partnership and for taking the time to share your experience. We look forward to supporting you for many more years to come.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年4月7日

Hi DavorZec,

Thank you for your wonderful feedback and for rating us 5 stars!

We understand how challenging server management can be, and we are truly glad to hear that our services have made a positive difference for ehosting.hr. It is always our goal to simplify complex processes and provide reliable support so you can focus on your core business with confidence. We sincerely appreciate your trust and look forward to continuing to support your success.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年4月7日

Hi Paul,

Thank you for your excellent feedback and for sharing your experience with us.

We are glad to hear that our communication, process management, and detailed reporting met your expectations from the very beginning. It is also great to know that the Debian VPS setup, including security configurations, was completed efficiently and to your satisfaction.

We are committed to providing timely, reliable support and ensuring every task is handled with care and attention to detail. Your trust and recommendation mean a lot to us.

We look forward to continuing to support your needs.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年4月8日

Hi Greg,

Thank you for your wonderful 5-star feedback!

We are truly delighted to hear that our support has consistently met your expectations and that our team has been able to assist effectively across your servers and WordPress environments. Your kind words about our responsiveness and expertise mean a great deal to us.

Providing timely and reliable support is something we take great pride in, and it is rewarding to know that it has made a positive impact on your experience.

We sincerely appreciate your recommendation and look forward to continuing to support you.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年3月24日

Hi Nico,

Thank you so much for your continued trust over the past five years. It really means a lot to know that you can rely on the support, especially during critical situations like the recent server issue.

Glad we could respond quickly and get everything back to normal without much disruption. With round-the-clock support in place, the aim is always to ensure you have peace of mind, no matter when an issue arises.

We truly appreciate your recommendation and look forward to continuing to support you.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年3月24日

Hello,

Thank you for your continued trust over the years. It is good to know the support has been responsive to your server management needs, especially during the recent weekend SOS situation.

Quick response and solid technical support help ensure issues are handled efficiently when they matter most. We appreciate your feedback and look forward to continuing our support.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年3月24日

Hi Michael,

Thank you for your continued trust and for sharing such detailed feedback. Our team consists of highly experienced and skilled technicians who focus on thorough analysis and resolving issues at the root cause, ensuring long-term stability. We are glad to be able to support your operations seamlessly so you can stay focused on your core business.

We truly appreciate your recommendation and look forward to continuing our partnership.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年2月25日

Hi Richard,

Thank you for your 5-star feedback and for taking the time to share your experience. Continuous web server monitoring, early detection of anomalies, and prompt remediation are core components of our managed support approach. Our goal is not only to resolve issues quickly but also to minimize potential impact through preventive action wherever possible. We truly appreciate your trust in our team and look forward to continuing to support and optimize your hosting environment.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年2月25日

Hi Sergio,

Thank you for the 5-star feedback and comments. We understand how critical Scheduled Tasks (Cron) are to the smooth functioning of a Moodle production environment, especially for automated processes and background jobs. It is great to know the team was able to step in quickly and restore normal operation without delay. We appreciate your continued confidence in our support and look forward to assisting you whenever needed.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2026年2月16日

Hi Anton,

We appreciate you sharing your experience. While the urgent ticket setup may have seemed a bit unclear initially, we are glad to know that once submitted, your issue was addressed and resolved within minutes. Ensuring rapid response and resolution for high-priority requests is a key focus for our team. Thank you for your continued trust and support.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2025年11月26日

Hi Alberta,

Thank you so much for sharing such a detailed and thoughtful review. We truly appreciate the time you took to understand our process and the trust you placed in our team. Managing servers is critical, and we are glad we could provide the reliability, professionalism, and clarity you needed. We also value your honesty about the few challenges, and we are happy we could address them with proper communication and care. Your feedback encourages us to keep raising our standards and supporting you even better going forward.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2025年11月26日

Hi Marc,

Thank you for the wonderful feedback and 5-star rating. We are happy you had a positive experience with us. Our team is committed to maintaining this level of performance and reliability for your server management needs.

We truly appreciate your trust in Bobcares and look forward to supporting you further.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2025年11月20日

Hi Nivel,

Thank you very much for your 5-star rating and awesome feedback. We are glad our team could step in and resolve the issue promptly, as we consistently aim to minimize downtime and take the technical load off your shoulders. Please feel free to reach out if you require any further assistance or optimization.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2025年10月10日

Hi Andre,

Thank you for your valuable feedback and 5-star rating. Our engineers take special care to ensure seamless transitions — including configuration validation, policy replication, and IP whitelist preservation — with zero downtime. We also appreciate your acknowledgment of our fallback planning through SSH and console access, which helps us maintain uninterrupted control and reliability during critical operations. It was a pleasure supporting your team, and we look forward to assisting you with future infrastructure projects.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2025年9月24日

Hi Wayne,

Thank you so much for your 5-star rating and awesome feedbacks. Our Infrastructure team is built with a strong focus on proactive monitoring, rapid incident response, and thorough root cause analysis to maintain server stability and ensure business continuity. Your appreciation reinforces our commitment to delivering reliable, technically sound support, and we look forward to continuing to safeguard your infrastructure.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2025年9月24日

Hi Charif,

Thank you for your valuable feedback and strong recommendation. At Bobcares, we focus on ensuring high availability, secure configurations, and timely resolutions, and it is rewarding to see this reflected in your experience. We look forward to continuing to provide you with dependable and expert support.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2025年9月3日

Hi Glen,

We are truly sorry to hear about your disappointment and want to provide the full context for clarity.

Our team followed standard best practices by creating a complete backup before upgrading Moodle from v3.11.18 to v4.2. When issues arose, we attempted to restore the latest backup. Unfortunately, three unexpected failures occurred during the process:

i) phpMyAdmin could not handle the full database restore.
ii) The hosting panel stalled at 99% during restoration.
iii) The hosting provider restored an older backup instead of the most recent one.

To minimize downtime, our engineers manually restored the available database and adjusted the configuration, which successfully brought the site back online. These failures stemmed from the limitations of the shared hosting environment—a risk we had previously advised against. A VPS with root access would have eliminated these obstacles.

The 5 hours you purchased were fully utilized across backup, upgrade, multiple restore attempts, escalation, and recovery work. However, as a goodwill gesture, we have credited back the entire 5 hours, reaffirming our commitment to fairness and customer satisfaction.

We remain dedicated to providing professional, transparent service and regret the frustration caused by the hosting environment’s constraints.

Regards,
Sruthi S
Quality Manager
Bobcares