Bohometalart レビュー 5

Bohometalart からの回答

2026年3月17日

Dear Richard Fabulich,

Thank you for sharing your experience, and I am truly sorry to read about the frustration you've encountered with your custom address sign. To receive a beautifully made item that unfortunately does not include the actual address it was meant to display is incredibly disappointing, and I completely understand why you feel let down.

Regarding our return policy and custom items:
You are right to expect that our "no questions asked" returns policy would apply. However, I need to be transparent with you—custom personalized items like address signs do have limitations when it comes to returns, precisely because they are made specifically for each customer. That said, we should have communicated this clearly at the time of your order, and we certainly should not have left you without a response when you reached out for help. I apologise sincerely for this failure in communication and service.

We would like to make this right.
Despite the challenges with custom items, we want to ensure you are satisfied. Please email our customer service team directly at service@bohometalart.com with your order number. Once we receive your details, we will prioritise your case and arrange:

A free replacement with the correct address, produced and shipped at our expense, or a full refund processed immediately, if you prefer not to wait for a replacement.

We understand you've already filed a claim with your bank—that is completely understandable given the circumstances. If you're willing to give us the opportunity to resolve this directly, we will work with you to ensure the chargeback is no longer necessary.

Your feedback is invaluable in helping us improve how we handle custom orders and customer communication. We are truly sorry for the stress this has caused, and we hope you will allow us to make things right.

Kind regards,
BohoMetalArt Customer Service Team