Booking.com レビュー 

The worst company to book with I would advise anyone not to booking it with them and use other platforms atleast they are more organised rather than booking.com
They use fraudulent booking without doing any further checks on the property listed on thier platform

Mentono quando dicono che l'assistenza clienti è disponibile 24/7: non vi risponderà nessuno né alle telefonate né alle mail. Solo inutile intelligenza artificiale.
Se avete un problema grave con la stanza prenotata, toccherà a voi trovarvi un altro alloggio e quello prenotato con booking non verrà rimborsato.

ATTENTION FRAUDE BANCAIRE BOOKING
Le 9 septembre 2026 j’ai fait une recherche sur Booking pour un hébergement à Rome pour 2 adultes 2enfants(10 et 12 ans) du 25/9 au 1/10.
J’ai retenu l’offre la moins chère ( -50% des autres propositions …) aussitôt confirmée par booking avec annulation gratuite et paiement directe à l’établissement. Quelques minutes après, via le site booking, je reçois un formulaire de la résidence à remplir avec les coordonnés de la carte bancaire. Je confirme auprès de ma banque. A priori ça ne fonctionne pas et je dois renouveler l’opération. Sur la reservation confirmée par booking figure le N° de téléphone de la résidence qui bien sûr ne répond pas et je m’aperçois que l’indicatif de ce N° correspond à la Pologne (Pour une résidence à Rome)
Je comprends que je suis vraisemblablement victime d’une fraude et j’appelle le service Visa qui bloque le virement et annule la Carte dont j’ai communiqué tous les renseignements. J’attend la nouvelle.
En vérifiant avec attention les avis clients sur booking je m’aperçois qu’ils ne correspondent pas à une résidence en ville…
J’alerte Booking sur cette fraude dont je pense qu’ils sont aussi victime …..après avoir gaiement discuté avec un robot je finis par être mis en relation avec une charmante jeune femme très empathique qui me fait plusieurs fois patienter pour m’annoncer qu’une enquête interne et sérieuse allait être ouverte…quelques heures plus tard ou le lendemain je découvre sur le site que la réservation a été annulée sans explications et que la résidence n’apparaît plus.
Jour 3(?) Après quelques messages sans réponses je recontacte le robot et finit après 27 minutes de musiques par parler avec un charmant jeune homme qui m’explique que l’enquête est en cours et que je peux tout fait faire confiance à Booking pour refaire une resa.
Pendant l’entretien je fais une nouvelle réservation et je demande au jeune homme de me confirmer l’existence de ce nouvel établissement, ce qu’il fait oralement puis par mail. La nouvelle resa est confirmée ( avec code confidentiel ) par booking.
Jour 4 - la nouvelle resa est annulée par booking sans explications. L’établissement disparaît du site mais la première résidence revient disponible pour mes dates sur le site . J’envoie plusieurs messages au Service Client pour savoir si l’établissement existe ? Aucune réponse. cet établissement apparaît toujours sur booking mais non disponible à la location?
Je n’ai pas subi de perte financière
Je suis un retraité, légèrement insomniaque, et je vais effectuer ce voyage promis à mes petits enfants, mais pas avec Booking.
Bien entendu j’ai la copie de tous les échanges.

ADVARSEL

Hej LEJ ALDRIG SOM I ALDRIG BIL GENNEM BOOKING.COM
vi lejede og betalte inden turen til Split Kroatien.. da vi kommer derned står bilen klar budget skal bare lige have kreditkort til depositum.. 400 EUR .. fair nok .. de trækker så 390,17 EUR altså ca 3000 kr samme beløb som vi betalte hjemme fra .. så de scorer kassen på dobbelt betaling .. har været gennem 2,5 mdr. kamp nu med mail’s og opkald til div. Men nu afslutter de sagen og ingen depositum er kommet retur ..

Havde lejet en bil i Nice lufthavn 13 dage, som var betalt til Booking, da vi ankom til Nice var der betalt for lejen og vi betalte til biludlejning firmaet og forventede at få pengene retur fra Booking.
Nu har vi skrevet med dem 10 gange og sendt dem kvitteringerne 3 gange for at dokumentere den dobbelte betaling.
Nu er de stoppet med at svare.
Brug dem ikke.

Latest in a line of dodgy bookings via their site. This time Dollar car hire, who didn't bother to check over our car on return (sent us around the houses to return it too) then have retained my deposit beyond the t&cs timeliness. Rang to check and Hagar, the most incompetent service agent i have ever spoken to took down my booking reference wrong, confirmed my details anyway and gave me all the information against the wrong booking (dates didn't match at all). She even argued we must have been there despite me reading out evidence to the contrary. Wouldn't pass me to a manager or anyone more able, and kept citing terms and conditions and "the steps" at me. Her sarcasm was hilarious as she even ended the call by using the wrong name ?!? I will not be using Booking.com ever again. Beyond useless.

Jeg vil fraråde alle at bruge Booking.com. Vi får udleveret den forkerte kode til den lejlighed vi har booket i London. Vi får stort set ingen hjælp og her bagefter kan vi ikke komme i dialog med Booking.com vedr kompensation, for at stå om natten og ikke kan komme ind i den lejlighed vi har betalt for. Dagen efter modtager vi oven i en mail hvorpå de skriver at udlejer har opsagt aftalen af ukendte årsager… god ferie …..

Please read carefully for a full understanding of why persistence is essential. I’ll be brief and to the point.
I booked flights to Japan with China Eastern Airways via booking.com. Our return flight was cancelled by the airline due to a typhoon, so I purchased new tickets to get home. Once back, I contacted the airline and was assured that I was eligible for a full refund with no penalties, but I needed to go through booking.com.
I quickly initiated a chat with booking.com, which lasted 2.5 hours. They repeatedly told me I needed to cancel my flight within 24 hours to be eligible for a refund, although the airline cancelled due to the typhoon—not me. Booking.com then claimed I missed my connecting flight from China to Sydney, but again, I couldn't reach China as the flight was cancelled. We went in circles for hours as booking.com insisted their “terms and conditions” made me ineligible because I hadn’t cancelled in time and was a “no-show.”
Frustrated, I contacted the airline again and reconfirmed I was entitled to a full refund. They advised booking.com simply needed to request it. After relaying this to booking.com, their attitude shifted—they agreed to submit a claim. Ultimately, I received my refund two months later, after ongoing lengthy chats and repeated requests to expedite the process. I know the airline released my refund within two weeks, but booking.com claimed they were still waiting, which wasn’t true.
Here’s my concern: If I hadn’t persisted, trusted booking.com’s advice, and not contacted the airline for confirmation, would booking.com have claimed my refund and kept it? Customers don’t know when the airline has processed refunds, as there’s no direct communication. This means money could go to booking.com without clients ever knowing.
Lesson learned: Always persist. Don’t rely solely on booking.com. Investigate, contact the airline directly, and get the information you need.

⭐ 1 Star

Very disappointing experience with Booking.com. I had an issue with reservations that were showing as completed even though the guests did not actually stay at the property. I contacted customer service and tried to resolve the issue, but I was still charged for a reservation where I received no benefit.

I strongly disagree with this charge and with the way the issue was handled. I expected better support and a fair resolution from Booking.com.

Unfortunately, this experience has caused me a financial loss and has made me seriously consider closing my account.

I hope Booking.com reviews my case properly and resolves it fairly.

Wir haben ein Einzelzimmer als Doppelzimmer bekommen und hatten dadurch keinen Platz mehr zum bewegen. Das hatte ich natürlich negativ bewertet, bin aber sehr sachlich geblieben. Die Bewertung wurde von Booking. com gelöscht nachdem sich der Anbieter beschwert hatte. Angeblich wegen Verstoß gegen die Richtlinien ohne einen Bezug zu nehmen.
Booking wird immer schlechter. Ich werde in Zukunft andere Portale nutzen.

Esperienza scandalosa con l'assistenza clienti di Booking.com (prenotazione n. 6153652124). Sono cliente da tempo, ma di fronte a un problema grave la piattaforma ha dimostrato totale indifferenza e una gestione al limite della presa in giro. Ho acquistato un soggiorno presso l'Hotel Villa Verde a San Mauro a Mare sulla base delle dotazioni espressamente garantite nella scheda del portale e nella conferma scritta: camera con "vasca idromassaggio", "piscina privata" e servizi da hotel 3 stelle. All'arrivo ho trovato una struttura fatiscente: una doccia a pavimento con una tendina di plastica che allaga la stanza, totale assenza di prese elettriche e di luce sullo specchio in bagno, rubinetterie arrugginite e sovrapprezzi arbitrari richiesti in loco per il parcheggio rispetto al prezzo pattuito. Apro formale reclamo documentando tutto con foto inconfutabili. Booking risponde riconoscendo nero su bianco la gravità della situazione: ammette testualmente che i servizi non corrispondono alla realtà, che le condizioni igienico-manutentive non sono adeguate e che i costi contrattualizzati non sono stati rispettati.A fronte di questa ammissione ufficiale, qual è stata la "tutela" offerta da Booking?Ha fatto da semplice passacarte all'albergatore, il quale ha proposto un'elemosina di 100 € che a stento copriva i sovrapprezzi indebiti estorti sul posto.Al mio legittimo rifiuto, Booking ha chiuso sbrigativamente il ticket con una risposta automatica: "Hai rifiutato la soluzione, non possiamo offrirti ulteriore assistenza".Ai successivi solleciti, formali diffide via PEC e richieste di contatto, è calato il silenzio totale.Booking.com guadagna sulle prenotazioni promuovendo schede con caratteristiche false e fuorvianti, ma quando l'inganno viene a galla se ne lava le mani e lascia l'utente in balia della struttura. Zero verifiche, zero garanzie e assistenza post-vendita inesistente. Non ci si può fidare di ciò che vendono sul loro sito.

One of the worst booking sights. Booked through them a couple of times to be disappointed with the accomadation. Blocked from now on.

Thus is a totally dishonest company they frequently fail to give service and then try to ignore the customers requests for refund
There is a a facebook group with over 22 thousand followers called booking.com unhappy customers

As shown on Morning Live 2/9/2026, Booking.com allowed 10 Downing Street to be listed as a one bedroom flat. It is completely obvious that Booking.com do NO pre-checks whatsoever, they allow anyone, including a multitude of fraudsters to use their platform to mislead, steal and totally inconvenience the general public. They are making millions, none of which, has been invested in making easy and proper checks into the validity of listings. The only effort they make is a knee-jerk reaction to a reported or experience of someone in the general public. I would NEVER rely on this company to get me accommodation, even next door to where I live, let alone in a foreign land or in a UK, city break, resort or countryside stay.

Wie haben über Booking com zwei Business-class-Flüge von Mailand nach Johannesburg für 2 Personen gebucht und dafür CHF 5085.— bezahlt.
Zwei Tage vor dem Rückflug erhielten wir ein e mail von Booking.com, dass der Flug annulliert wurde. Keine Hilfe keine Unterstützung bei der Organisation eines Ersatzfluges nichts aber wirklich gar keine Hilfe von Booking.com. Wir mussten uns deshalb selbst um einen Rückflug kümmern, der nochmals CHF 3`800.—kostete. Von Booking. COM wurde lediglich CHF 1`322.— zurückerstattet. Aus unserer Sicht ist damit die Angelegenheit finanziell noch nicht korrekt abgeschlossen .Was uns besonders enttäuscht:Wir haben mehrfach versucht, den Fall mit Booking.com zu klären.Nachdem wir auf diesem Weg keine zufriedenstellende Antwort erhielten, haben wir sogar einen eingeschriebenen Brief Brief an Booking.com in Zürich gesandt.Auch darauf erhielten wir keine Antwort.
Anschliessend haben wir mit Abstand 2 weitere eingeschriebene Briefe an Booking.com in die Niederlanden geschickt. Auch diese blieben unbeantwortet.
Für uns ist es völlig unverständlich, dass ein Unternehmen wie Booking.com auf schriftliche Beschwerden per Einschreiben überhaupt nicht reagiert. Wir erwarten keine Sonderbehandlung, sondern eine faire und nachvollziehbare Klärung unseres Falls und die Rückerstattung des Betrages, der uns noch zusteht. Unsere Erfahrung mit Booking.com bei dieser Flugbuchung ist deshalb sehr enttäuschend.

We booked an apartment weeks in advance and travelled hundreds of miles, only to find out upon arrival that the accommodation was not available and Booking.com had to cancel the reservation. We were left stranded in unfamiliar surroundings with a toddler to look after. It was a genuinely heart-wrenching and extremely stressful experience.

What made matters worse was the difficulty in accessing Booking.com Customer Service. When we eventually managed to get through, the support was largely unhelpful, and calls repeatedly dropped, meaning we had to start the process again and wait at least another 20 minutes to speak to someone.

After eventually securing alternative accommodation, we then faced another issue. Two days later, a substantial additional “cleaning charge” was added to the booking without any prior agreement or warning, with the explanation that the charge had apparently been missed initially. This is particularly frustrating when we are already dealing with the financial consequences of an emergency replacement booking.

We are now waiting 7–10 days for the refund of the original booking, while simultaneously having to arrange payment for the second booking, which was already expensive and has now increased further.

This has been an awful experience from start to finish, and unfortunately the problems are still ongoing. The lack of effective customer support and the unexpected additional charges have left us extremely disappointed.

Based on this experience, I would not recommend Booking.com and will seriously reconsider using the platform in the future.

I’m still in shock that my issue was dealt with today. After days of waiting for a cancelled flight to be rescheduled. Low and behold, the booking team actually took action and made it happen. I must give them some credit for today. But I feel like it’s hit and miss to take action. I simply asked them to take action and no longer try their best. And they went ahead and did their job. Congratulations Booking.com.

I am a Superhost on other platforms and my house is within Guest Favourites. I thought I would try Booking.com too. Unfortunately, my experience has been terrible.

Before my first booking, I discovered that Booking.com had presented important parts of my listing incorrectly because of its AI-driven description system. Information I had carefully provided was pushed into a separate "about the guest" section, while the prominent main description failed to clearly communicate that this is a private room inside my home, not a separate apartment or hotel.

I had clearly stated that the booking was for one person only, that no additional guests or visitors were allowed, as well as other rules such as no smoking and no outdoor shoes. The problem was not that I failed to provide these rules; the problem was how Booking.com presented the information to potential guests.

The location information was also wrong. My property is in SE28 / South Woolwich, but Booking.com's AI described it as North Woolwich. Relevant nearby transport connections such as Woolwich Elizabeth line, DLR and Plumstead stations were not properly shown. Instead, Booking.com showed Barking Station, which is on the other side of the river and far from my house.

I repeatedly contacted Booking.com and asked them to correct these errors. A week passed and they still had not been properly corrected — and during that time my first booking took place.

For a live-in host, this is not simply an annoying description error. Accurate information about what and where a guest is booking is a safety issue.

Then came my first booking.The guest arrived very late at night accompanied by another man. The booking was clearly for one person. Both appeared to have been drinking and smelled strongly of alcohol. The accompanying man tried to come into my home.

I explained that the booking was for one person and that the other person could not enter. I allowed the booked guest into the property but kept the other man outside and locked the door. The guest looked around the room and then said he was going with his friend to his friend's party and would return late. He took the keys and left.

I was genuinely frightened. I immediately looked for a host customer-service chat on the Booking.com Extranet because I did not know what I was supposed to do. There was no obvious live chat or immediate host support available.
I am a live-in host, and this was a complete stranger who had arrived at my home late at night with another apparently intoxicated man who was not part of the booking. I locked my bedroom door and spent the night unable to sleep because I was afraid the guest might return, possibly with other people.
Fortunately, nothing happened. But it could have happened.This is why I believe Booking.com needs to take much more responsibility for how it presents accommodation and for the level of control it gives live-in hosts.

Please stop relying so heavily on AI-generated descriptions and let hosts write and control their own main description, especially for private homes with live-in hosts. It took me around two days to create my listing carefully, yet the AI system ignored or displaced important information, and customer service failed to correct basic errors for a week.
There is also no proper opportunity to communicate with a potential guest before accepting a booking as some other platforms allow. I understand Booking.com has introduced Request to Book for certain types of properties. But what about rooms inside private homes with live-in hosts? If any hosts need this option, surely live-in hosts should be considered.

After the incident, I reported everything and asked Booking.com to correct the inaccurate listing information and remove the guest's 4/10 review. I explained that the review appeared to be connected not only to the fact that I refused entry to his unregistered companion, but also to the misrepresentation of my accommodation and its conditions created by Booking.com's listing description.

Booking.com refused to remove the review. The guest knew he had booked for one person, yet apparently gave a poor rating after I enforced the rules and refused to allow an additional person into my private home. The review should also be considered in the context of the inaccurate information Booking.com had presented, despite my repeatedly asking them to correct it before the booking.
Booking.com should investigate this guest's behaviour, remove the review, and take appropriate action to prevent this person from booking accommodation through Booking.com again.

I put a lot of time and effort into creating my listing and genuinely wanted to give Booking.com a chance. But after this experience, I am seriously considering removing my property from the platform.

Service client 24/24 et 7j/7 je suis en attente d’un retour depuis le 14/08 soit 12 jours pitoyable !!!!
Logement loué via leur site: sale, mal entretenu photos à l’appui et 221€ de perdus car personne ne bouge
À FUIR !

I am since many years client of booking - I even have a Genius + acount. This month I had a beyond horrible experience staying in a guesthouse in Romania - I contacted the booking helpline theree times but it looks like the AI makes it impossible to get a response and a refund, This is realy bad news. I still have fotos to prove my complaint but somehow nobody helps