Bonvier ロゎ
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Bonvier レビュヌ 461

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TrustScore 5段階評䟡の1.5

1.7

時蚈店
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

È un peccato che quest' azienda risulta inattiva. Avevo già comprato 2 orologi in passato e avevo ordinato un 3o che non Ú mai arrivato ma sinceramente non posso dare la colpa a loro per motivi di "ge... もっず芋る

5぀星のうち1の評䟡

Kundenservice ist eine Katastrophe! Ich habe vor ÃŒber zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... もっず芋る

5぀星のうち1の評䟡

Warte immer noch - seit einer ewigkeit - uhr bestellt und bezahlt ende dezember 2019!!!!! im juni keimte zwischenzeitlich kurz hoffnung auf, wo mir der kundendienst einen sofortigen versand zusi... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Chiedo di procedere all invio dell ordine #10546 effettuato il 16 settembre. Sono passati quasi 15 giorni mentre dicevate che in 2-5 veniva spedito. Attendo una risposta urgente prima di rivolgermi, a... もっず芋る

䌁業情報

  1. 時蚈店
  2. 衣料品店

さたざたな倖郚゜ヌスから提䟛された情報

Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.

連絡先

1.7

ひどい

TrustScore 5段階評䟡の1.5

461件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Truffa!

Ragazzi come voi sono nel mezzo di una vera e propria truffa! Orologio mai arrivato!
Vi chiedo un consiglio: come posso recuperare i soldi? Ho pagato con circuito MasterCard!

2020幎5月17日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Thank you for your order.

Bonvier Watches have just changed to new ownership and are now finally back in full strength again.

We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Watch not received

I purchased a watch on 3rd of May. I haven't received it yet. I sent then an email, but no one has replied.

2020幎5月16日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Thank you for your order.

Bonvier Watches have just changed to new ownership and are now finally back in full strength again.

We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

I have not received the correct items


I have not received the correct items for my order.
I was in contact with you and you told me you would solve this.
Then when nothing happened I have tried to contact you multiple times but with no response.

I have not received the correct watch with the correct brown strap.

My order: ORDER #9702

This is for me unacceptable!

Therefore I will not recomend anyone to buy from Bovier because the dont deliver what you have ordered and payed for!

// Simon

2020幎5月15日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Aggiornamento della mia situazione per 2 articoli non ancora pervenuti

in data 10/04/2020 ho effettuato un ordine per l'acquisto di due orologi, su di esso c'era scritto che li avrei ricevuti entro 2-5 giorni e in data 16/04/2020 ho ricevuto un messaggio dove mi veniva comunicato che il mio pacco era patito, ma senza che mi indicassero il numero di tracciamento della spedizione, purtroppo ad oggi non ho ancora ricevuto nessun pacco e di conseguenza nessun articolo ordinato. Da quando ho effettuato l'ordine ho scritto ben 4 e-mail al costomer Service di Bonvier per richiedere informazioni in merito ai miei articoli, ma non ho mai ricevuto nessuna risposta in merito, oltre ad aver scritto via email ho scritto anche su instagram sul profilo dell'azienda e su Pay pall, ma anche li non ho ricevuto nessun riscontro in merito. Avendo ricevuto questi disservizi, in data 26/04 ho deciso di inviare la quinta email al costomer Service di Bonvier chiedendo il rimborso completo dell'importo pagato, ma non mi Ú mai arrivata una riposta in merito. In data 30/04 mi Ú arrivata una mail generica dall'azienda, molto probabilmente inviata tramite newsletter, dove veniva comunicato che a causa del COVID c'erano dei ritardi sulle spedizioni, a questo punto ho risposto a questa e-mail numerose volte (circa 5) chiedendo nuovamente il numero di tracciamento del pacco, ma non ho ricevuto nessuna risposta. Essendo che in questo sito noto le stese discrepanze negli ordini e in molti scrivono che non gli arrivano i prodotti ho deciso di aprire un reclamo su Paypal chiedendo il rimborso dell'importo totale da me speso per l'acquisto di due orologi.
CONSIGLIO A TUTTE LE PERSONE CHE STANNO AVENDO IL MIO STESSO PROBLEMA DI CHIEDERE IL RIMBORSO QUANTO PRIMA!!!
io credo che un'azienda del genere sia in grado di supportare i propri clienti rispondendo tramite email anche durante l'emergenza del COVID e mi sembra assurdo che in un mese, dopo aver scritto una decina di email, non abbia ricevuto nessuna risposta dell'azienda!!

2020幎5月13日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

I order one watch before almost 3


I order one watch before almost 3 months, but they sent two low quality watches one is not working.next time I’ll not trust Bonvier

2020幎5月12日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Order #10171

Habe zwei Uhren, ein Band und die Uhrenbox bestellt. (Expresslieferung 1-2 Tage)
Habe danach gleich ein E-Mail bekommen ... Danke fÃŒr die Bestellung blablabla...
Zwei Tage spÀter habe ich ein E-Mail bekommen, dass meine Uhren unterwegs sind... ich habe denn angeblichen Lieferanten kontaktiert (UPS), dieser wusste nichts von einer Lieferung!
Ich habe mehrere E-mails geschrieben, habe Ihnen auf Facebook geschrieben (es wurde gelesen) und auf Instagram geschrieben... doch bis heute habe ich keine Antwort von Ihnen.

Ich möchte meine Uhren endlich!!!
Oder mein Geld zurÃŒck...

I ordered two watches, a strap and the watch box. (Express delivery 1-2 days)
I immediately received an email ... Thanks for ordering blablabla ...
I received an email two days later that my watches were on the move ... I contacted an alleged supplier (UPS), who knew nothing about a delivery!
I wrote several emails, wrote to you on Facebook (it was read) and wrote to Instagram ... but I still have no answer from you.

I finally want my watches !!!
Or my money back ...

2020幎5月12日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Referente a mi pedido #9832

Referente a mi pedido #9832

Estimado Michael / Bonvier.
El día 10 de Marzo solicité un pedido de su producto Bonvier con referencia #9832.

El día 6 de abril recibí un correo indicando que habían empezado a procesar el envío y que en un máximo de 24/48h estaría en mi domicilio.

A fecha de este correo, 11 de Mayo de 2020, todavía no he recibido el pedido, habiéndole comunicado por correo en varias ocasiones el retraso que estaba sufriendo y no habiendo obtenido ninguna justificación satisfactoria.

Sirva la presente carta como aviso para indicarles que si en menos de 3 días de la recepción de la misma no he recibido la mercancía (o una justificación adecuada) procederé a ejercer las medidas oportunas por incumplimiento del contrato por su parte.

Reciba un cordial saludo. Cristian Servera.

2020幎5月11日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Ik payed doe 2 watches with a order failure

Ik bought 1 watch but with a error in payment i paid twice with. alot of mail traffic i dind get my money back of one watch.. Will they said they would send it.

2020幎5月11日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Aucune nouvelle non plus depuis 1


Aucune nouvelle non plus depuis 1 mois... pas de réponse aux mails

2020幎5月8日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

You will not receive the order

Ordered 2 watches. Received one. I contected them via email and have been mailing with them for last 5 months. They say all the time that my order is being shipped, was shipped, is being dispatched, is being processed at distribution and so on and so on. All in all they did not send me what I ordered. DON'T BUY FROM THEM.

2020幎5月7日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

I WANT MY MONEY BACK!!!

Hey. 1 month ago i order watch after 1 week i got a deliver with watch packed in PLASTIC BAG with no working hands od the clock. And under it a massage printe in notebook with a message” its a fake watch we will send you a Real in next week. Waiting till today. I want to add nobody respond me for my e-mail I want my money back ! WHEN i order a product somewhere should be a information you have problems with deliveres. Pleas respond me!!!!

2020幎5月5日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Don’t buy a watch from Bonvier

Don’t buy a watch from Bonvier! I bought a watch 10 weeks ago and still haven’t received it. Also communication is bad! Keep your money and don’t buy Bonvier! It’s a scam..

Also after the reaction at the bottom of this review from Bonvier still no response on emails or social media.. SCAM!!

Update after 6 months;

I still have no watch and there is 0 communication!! They don’t reply on email. Don’t ever order here a watch or something else!

2020幎5月5日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Orologi mai ricevuti

È una cosa imbarazzante che permettano ad aziende così di pubblicizzarsi sui maggiori social.
Ho fatto un ordine #10047 il 11.04.2020 e ho ricevuto un sms in inglese che avvisava l'avvenuta spedizione senza specificare alcun numero di trackingdel corriereUPS! Inutile dire che a tutt'oggi non ho ricevuto alcun orologio! Ho inviato diverse mail senza mai ottenere risposta!
In assenza di risposte provvederò a rivolgermi alle autorità competenti.
Assurdo!!!!

2020幎5月5日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

aucunes nouvelles

Une commande passée le 18 avril, actuellement le 5 mai aucune nouvelle ou suivi de colis de la part de Bonvier... plusieurs mails envoyés ou message messenger et pas de réponse... 90€ sans nouvelles

2020幎5月5日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Ord. 9955 del 30/03/2020 - Attenzione probabile truffa

Oggi mi hanno mandato una nuova inutile e-mail di scuse dopo quasi una settimana che aspetto l’accredito, poiché l’orologio non lo voglio più. Le e-mail che vi mandano sono messaggi preimpostati che vengono generati automaticamente ed hanno lo stesso format di messaggi già trasmessi anche ad altri da come si può vedere nelle risposte delle segnalazioni. Ho provato a contattarli dappertutto telefonicamente e su fb, ma proprio sui social mi hanno bloccato. Quindi trovatomi alle strette, ho fatto in modo da diffidarli mediante pec, per avere il riaccredito di quanto pagato per esercitare il mio diritto di recesso come previsto dalla Legge ma fino ad adesso niente. Dovete iniziare ad avvisare le autorità competenti della violazione dei tempi di consegna e quanto di sbagliato sia stato rilevato, segnalare quanto accaduto con un’email all’Autorità garante della concorrenza e del mercato, tanto non costa niente. Potremmo fare un gruppo su fb dove possiamo raccontarci le esperienze e condividere idee su un’eventuale class action. Potremmo chiamare il gruppo “quelli della Bonvier”.

2020幎4月30日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Ho il vostro stesso problema...

Ho il vostro stesso problema, orologio ordinato a metà marzo e ad oggi non ho ricevuto niente. Sto pensando di contattare striscia la notizia oltre a procedere per vie legali. Uniamoci contro questa banda di truffatori!!!

2020幎4月30日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Hello ,

Hello ,
the watch I received does not match the one I requested.
Thank you for making the necessary so that I can have the model of my order. Best regards

2020幎4月30日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Not sure about the quality of products


Not sure about the quality of products as I have never received anything but worst customer service. Haven't received refund for the order cancelled a month ago. Also no response on email, Instagram or on facebook.

2020幎4月30日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

One of the worst ecommerce site.

2020幎4月29日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

5぀星のうち1の評䟡

Zero communication and false promises

2020幎4月29日
自発的なレビュヌ
Bonvier ロゎ

Bonvier からの回答

Hello,

Bonvier Watches have just changed ownership and are now finally back in full strength.

We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.

I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.

We will get back to you by e-mail and reply also.

Thank you sincerely for your patience.

Best regards,
Michele Bianchi

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

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