Book Driving Test レビュー 

Book Driving Test からの回答

2025年4月18日

Dear Superkals

Unless we are contacted directly regarding your refund request (unless confirmed by email), we are not legally able to process it. We need written confirmation of the request.

After receiving your confirmation, our team will meticulously investigate the reason for the refund request. We have clearly stated these and confirmed your refund request with you. Once your request has been approved, we have shared the relevant receipt with you to eliminate any confusion and indicated that it has been approved by us.

Of course, if there are any issues with the transaction, you can contact your bank via the receipt we have provided to you and find out the reason for the delay. However, money transfers are made through the bank, not directly. Therefore, we are not responsible for any delays. If you need support on a different issue regarding the transaction, you can definitely contact support@bookdrivingtest.co.uk. We are happy to provide the support you deserve to our valued user like you .

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月16日 に更新

Dear Ah

We kindly request you to share your details with us through Trustpilot or via email at support@bookdrivingtest.co.uk. Our dedicated team will promptly review your account to ensure the automatic booking process is proceeding smoothly. Rest assured, our support team will reach out to you by phone or email to provide you with the most suitable assistance throughout this process.

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月11日

Dear Gergana

We sincerely apologize for any misunderstanding regarding your experience with our service. Our aim is to provide you with instant information about available slots. We understand the challenges of constant comparison and searching for alternatives in this area. While we frequently explain this situation that many users encounter, notifications are sent to you immediately. We recognize how frustrating it can be when you're unable to secure a reservation upon clicking on a slot. You might feel that this does not serve your needs effectively. However, the speed at which a user acts determines their ability to secure a slot. For those with busy schedules who may not have time to check availability, autobooking might be a more effective solution. We appreciate your concerns, but we kindly ask not to label our efforts as scams, as our team is committed to providing fair and accessible service. You can review further details on this matter and our privacy policy here https://app.bookdrivingtest.co.uk/privacy-policy

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月11日

Dear Pete

We sincerely apologize for any misunderstanding regarding your experience with our service. Our aim is to provide you with instant information about available slots. We understand the challenges of constant comparison and searching for alternatives in this area. While we frequently explain this situation that many users encounter, notifications are sent to you immediately. We recognize how frustrating it can be when you're unable to secure a reservation upon clicking on a slot. You might feel that this does not serve your needs effectively.

However, the speed at which a user acts determines their ability to secure a slot. For those with busy schedules who may not have time to check availability, autobooking might be a more effective solution. We appreciate your concerns, but we kindly ask not to label our efforts as scams, as our team is committed to providing fair and accessible service. We sincerely appreciate the feedback you provided over the phone. To enhance your experience, we have included you in the autobooking process. We believe this will maximize your opportunities. If you feel that this process is being managed effectively with the assistance of our support team, we would be grateful to hear your thoughts

King Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月18日 に更新

Dear Richards

We sincerely apologize for any distress we may have caused.Our goal is to offer an effective and user-friendly service, ensuring you receive value for your money.

We are eager to view the situation from your perspective and understand how the process unfolded for you. If there is any error on our part, we are committed to resolving it swiftly and efficiently. And we can strat your refund process as soon as possible as well .

We genuinely wish to understand the reasons behind your feelings of anger and misunderstanding. Kindly share your details on Trustpilot so we can confirm your status as a user and thoroughly investigate the matter.

Kindly provide your information so we can assist you further. We need to confirm your user status to process your refund.

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月10日

Dear Daniel
We sincerely apologize for any misunderstandings that may have occurred during the process. Upon your initial contact, we reviewed your reservation details using the test reference number you provided. We informed you that the system was still processing, and noted that the driver's license number must be 16 digits for approval. Unfortunately, it was entered as 18 digits, which is why it did not appear on your homepage. We provided detailed information about the accuracy of your current details and the system's progress. Your feedback regarding our service is invaluable, and we deeply regret if we caused any concerns in this short time. We are sorry that the response time to your email request is 17 hours. However, it may take 1-7 business days for live support to respond to your requests, depending on the volume. Your experience is unique, but I am sure you will make a more definitive judgment as the process progresses.


Best regards,
Book Driving Test Team

Book Driving Test からの回答

2025年4月20日 に更新

Dear Heather

We assure you that we are not a scam, as claimed. Our packages offer distinct advantages, and the services included are clearly outlined. When our system identifies a suitable slot at your desired test center and date based on your chosen package, you will receive an instant notification or reservation. Throughout this process, our support team is dedicated to ensuring a smooth experience and accurate information. Unfortunately, we could not locate a registered user under your name. Kindly provide us with your details so we can verify your status as a current user on our website and address your requests more efficiently. You may share this information via Trustpilot or email us at support@bookdrivingtest.co.uk. Without this confirmation, we are unable to verify your user status.

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月11日

Dear Estella

Thank you for reaching out to us. We have reviewed your request and provided details about the necessary steps involved. We hope that the solution we offered, along with our support team's dedicated approach, meets your expectations.

Please note that the response time for live support varies based on current workload and may take between 1-7 business days. We apologize for any inconvenience caused by the delay in addressing your request.

Thank you for your understanding and patience.

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月10日

Dear Dwin

We apologize if we caused any misunderstandings during the process. It does not seem right that the system is taking this long, we need to make sure that the information is entered correctly and review it. When you share your information with us, we can verify you, find the cause of the problem and find the most appropriate solution.

Please share your information on trustpilot and let us review it. Contribute to our team that aims to provide the effective and reliable service you deserve. You can be sure that we will solve the problem as quickly and effectively as possible. Thank you for your understanding and patience.

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月16日

Dear Aligbe

Thank you for your patience and understanding. After thoroughly reviewing your account and maintaining clear communication with you, we have approved the refund process as promised and shared the necessary documents. Please note that it may take 1-7 business days for our live support team to reach out to you. We apologize for any delays in communication, as they may affect the clarity of your experience.

We assure you that we are committed to providing a trustworthy service and understand the caution users exercise with online services. We strive to keep you informed about the progress of this process, service expectations, and the refund process through direct communication. While the process may not be instantaneous, we kindly ask for your patience and understanding.

Unfounded claims of scams or fraud are disheartening to our dedicated team. We greatly appreciate your transparency and understanding during this time and invite you to reconsider your experience with us.

Thank you for your cooperation.


Warm Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月9日

Dear Jules

Thank you for reaching out to us. Please note that, unlike individual users, every action taken by the company, including email correspondence, declarations, and information stated on our website, is required by law to reflect the truth. Where legal guidelines may fall short, we uphold serious ethical and moral standards. Our team is committed to handling these matters with the utmost care and diligence.

As mentioned in your statement, sending false notifications is not an option for us and would be subject to thorough examination if necessary. Regarding your refund request, we kindly note that you have not contacted us directly about this matter during or after the service period. Without clear communication or explicit consent from you, we are unable to proceed with any action on your behalf.

We previously reached out to you via email regarding this issue but have yet to receive a response. As we mentioned in our email on April 8, initiating a refund process requires your approval. Unfortunately, we cannot proceed based on a declaration made through a third-party platform. We kindly ask for your direct confirmation to move forward. Thank you for your understanding, and we remain available to assist you further.

Best Regards

Book Driving Test からの回答

2025年4月9日

Dear Ruwayda

First and foremost, we sincerely apologize if there was any confusion during your experience. We value all our users and always aim for a transparent and helpful service.

Allow us to clarify a few key points that may have been overlooked in the rush of expectations:

The package you selected was our notification service, not autobooking. This means we immediately alert users when a suitable test slot becomes available within their preferred criteria. It's a fast-paced system, and success often depends on how quickly the user responds. We give an option with notification package, offering control and flexibility, rather than imposing automation that might not reflect personal preferences.

It's worth noting that competition for popular time slots is extremely high. Our role is to inform users — not to guarantee a reservation, especially with a non-autobooking service. Despite this, our support team has been in continuous contact with you, even resolving a concern that technically did not constitute an actual issue.

We understand that stress and urgency can cloud initial impressions. However, forming harsh judgments about a service that operates exactly as described may not lead to constructive outcomes. Still, we respected your request and proceeded with a refund swiftly — along with full documentation — within just 48 hours of your purchase.

We truly believe that every user’s journey is unique. While we cannot tailor perception, we always strive to meet our users with empathy, integrity, and a solution-oriented approach. And where real faults exist, we take full accountability.

In this case
We explained the reasons for the problem and the content of the package with effective communication.

We personally approved your return request as a company and delivered the necessary documents to you.

We did not mislead or behave in any way irregularly as stated.

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月10日

Dear MY

We sincerely apologize for any misunderstandings that may have occurred during your experience. Our goal is to provide a user-friendly and satisfaction-oriented service. Could you kindly share your information on Trustpilot so we can verify your status as a user and assist you promptly and effectively? We assure you that we are not a scam, as claimed, and have taken no actions that would lead to such an impression. However, we understand that your experience is unique, and we are committed to improving it to the highest possible level.

Best Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月8日

Dear Rachel

We deeply regret any confusion that may have occurred throughout your experience. As a company that operates with a customer-first mindset and strict adherence to legal and ethical standards, we want to assure you—and others reading this—that we spare no effort when it comes to resolving issues proactively and fairly.

In this particular case, we recognized the inconvenience caused and took immediate action to compensate for your financial loss, not only by offering a refund of £68, but also by providing complimentary access to our Autobooking service valued at £49.

We understand that situations like this can be stressful, and we genuinely empathize with how you felt. However, we believe that our action demonstrates not only how seriously we take such matters, but also how far we are willing to go to make things right.

We sincerely hope our dedication and actions are seen and appreciated—not just by you, but also by others who may be considering our services. Because at the end of the day, it’s not just about solving problems. It’s about providing the best solution and being the most reliable, customer-centric company in the industry.

Thank you once again for allowing us the opportunity to resolve this matter with the care and attention it deserves.


Best Regards,
Book Driving Test Team

Book Driving Test からの回答

2025年4月7日 に更新

Deal No Name

First and foremost, we sincerely apologize for any misunderstandings or inconveniences you may have experienced. We would like to clarify that we are not a scam, as has been suggested, and we have not taken any inappropriate actions in this regard. The purchased package is designed solely to provide instant notifications. It is possible that other candidates, who also receive notifications about the same slot, may act before you and successfully complete their reservation. As a result, it is understandable that the slot might no longer be available when you check.

To enhance user experience and improve chances of success, our package offers over 100 notifications with a single one-time payment, as opposed to monthly payments. Additionally, our separately offered automatic reservation service has proven to deliver even better results.

If you feel that your package has not met your expectations or suspect there may be an issue, we would be more than happy to review your case with our technical team.


We are committed to providing a transparent and honest resolution tailored to your situation.However, in order to make this explanation, we need to confirm that you are a current user and review your account.


Please feel free to share your details with us via Trustpilot or send us a detailed email describing your situation. We are here to assist you.
update 07,04

We kindly request you to share your information with us, as commenting anonymously makes it difficult for us to address the issue and review your account. If the service outlined in the 19-notification package has not been provided as requested, an automatic refund will be processed within one week. While we do have a communication line, please note that it is not open to external calls. If you have used our website, we would greatly appreciate it if you could share your details with us via Trustpilot so that we can assist you effectively.


Best regards,
Book Driving Test Team

Book Driving Test からの回答

2025年4月4日

Dear Angela

Thank you for your kind words and for choosing us to assist with your driving test process. We know how challenging it can be to find a suitable test date and navigate the complexities of exam preparation, which is why we are committed to making this journey easier for our candidates.

Our mission is to provide a seamless and time-efficient service so that you can focus on what truly matters—becoming a confident and capable driver. Your positive experience reinforces our dedication to delivering the best support possible.

We greatly appreciate your trust and feedback, and we wish you the best in your driving journey!

Best regards,
Book Driving Test Team

Book Driving Test からの回答

2025年5月1日 に更新

Dear Jhonson

We sincerely apologize for any misunderstandings that may have arisen during your experience with us. We fully understand the stress that the driving license process can bring, and we want to assure you that we are committed to providing a user-friendly, reliable, and high-quality service. Please rest assured that we are not scammers or fraudsters, as suggested.

Our primary goal is your satisfaction, and we are prepared to take any necessary steps to achieve that, including issuing a refund if needed. To resolve this matter, we kindly ask for the opportunity to examine your account in detail, understand the root cause of the issue, and offer you a clear explanation along with the most suitable solution. In our responses to negative comments, you can see how we strive to address concerns and treat our users with care.

We invite you to share your information on Trustpilot so that we can investigate the matter further, or alternatively, you may send your feedback or complaints directly to support@bookdrivingtest.co.uk. Rest assured, we will reach out to you promptly and work diligently to ensure your satisfaction. Thank you for giving us the chance to make things right

King Regards
Book Driving Test Team

Book Driving Test からの回答

2025年4月4日

Dear Mitchell

We sincerely appreciate your thoughtful feedback and the trust you’ve placed in us throughout your driving license journey. We understand how stressful and time-consuming this process can be, and we are dedicated to making it as smooth and efficient as possible.

From securing an earlier test date to ensuring a hassle-free experience, our goal is to support candidates like you in achieving success without unnecessary delays. Your satisfaction motivates us to continuously improve our services for future drivers.

Thank you once again for your valuable time and for sharing your experience. Wishing you success in your exam and safe driving in the years ahead!

Best regards,
Book Driving Test Team

Book Driving Test からの回答

2025年4月4日

Dear Nadia

We sincerely apologize for any misunderstandings that may have arisen during your experience with us. We fully understand the stress that the driving license process can bring, and we want to assure you that we are committed to providing a user-friendly, reliable, and high-quality service. Please rest assured that we are not scammers or fraudsters, as suggested.

Our primary goal is your satisfaction, and we are prepared to take any necessary steps to achieve that, including issuing a refund if needed. To resolve this matter, we kindly ask for the opportunity to examine your account in detail, understand the root cause of the issue, and offer you a clear explanation along with the most suitable solution. In our responses to negative comments, you can see how we strive to address concerns and treat our users with care.

We invite you to share your information on Trustpilot so that we can investigate the matter further, or alternatively, you may send your feedback or complaints directly to support@bookdrivingtest.co.uk. Rest assured, we will reach out to you promptly and work diligently to ensure your satisfaction. Thank you for giving us the chance to make things right.

Best regards,
Book Driving Test Team

Book Driving Test からの回答

2025年4月8日

Dear Chloe

First and foremost, thank you for taking the time to share your feedback . We truly value every perspective.

As a team, we want to start by expressing that your disappointment resonates with us deeply. We are genuinely sorry that your experience did not reflect the standards we strive for. We understand how much trust matters, especially in a process where timing and expectations are critical.

Yes, there was a system issue that unfortunately impacted a few users — something we openly acknowledge and are actively correcting. It is our principle to take responsibility when things go wrong. That’s why your refund was immediately approved , not as a formality, but because we want to do what's right, both materially and morally.

However, what weighs on us is not just the error, but the impression it may have left. Reading that you felt we might be taking advantage of people ,especially young individuals navigating an already difficult system was heartbreaking. That is the opposite of everything our team stands for.

We are a group of people who genuinely care developers, support agents, testers all working with integrity, not driven by only profit but by the idea of making the process easier and fairer for others. The comment that "we're exploiting people" is not just inaccurate, it’s painful because it suggests a level of malice we would never allow in our company culture.

Of course, your experience and feelings are valid and we are not here to argue that. What we hope is that you see the effort we put in, the transparency with which we own up to our mistakes, and the human side behind the screens. Mistakes happen, but intent matters. And our intent has always been to help.

If there’s anything at all left unresolved, or if you just need to talk to someone from our team directly, we’re here. You’re not just a user to us — you're a part of the reason we work hard to improve every day.

With sincere respect and appreciation,

King Regards
Book Driving Test Team