Booknetic レビュー 27

It's the only plugin you need on Wordpress website to run your business. From reservation to payment. Literally an all-in-one box.

We bought Booknetic for our small business for me and my brother. It had really been a great addition to our team for us to track our performance and automate our business. It was also loved by our customers, so we got rid of appointments by calls alltogether. Although it took a bit of time to set up, it wasn't the end of the world and I would do it all over again knowing how much beneficial it is to our business.

We got the $199 package and it included all the essential add-ons on it, and it's great knowing you don't need to pay anything else for life.

I can't recommend Booknetic enough, I think it is one of the best investments we made for our business.

Dont buy it. It does not work. IT support is ridiculous, emails back and forth with no solution.
Description:
I bought the Booknetic SaaS two weeks ago and I am so frustrated and feel robbed by these guys: Fs Code. The Plugin cost a fortune over USD 520 and does not worth it.
First of all: the booking system does not work Front end, it works using the WP panel, which is not good in terms of security and look and feel for vendors.
Second the payment integrations to get the money from the plans, none of them work.
Third: none of the vendor payment gateway work to be set for vendors, unless you purchase separate addons, so you end up paying 600 USD for one time use plugin.
4. Calendar to be shared in other's websites is not responsive,
5. Each service should have a staff assigned, which is nonsense, system does not allow to sell a service without somone
6. Same for location
7. It does not have social media authentication for login/ sign in
8. The 'change theme' is just a change in the color, but nothing to customize front end templates.
9. calendar to share not responsive
10 extra services - even when it is off- appears.
And list continues, the most frustrating part is that any issue you have, after paying so much, you need to open a 'ticket' that is answered by next day. So you waste a lot of time to progress fixing issues and the plugin should come without any issues.
There are so many other plugins available for just 50 USD !!!! so no point to spend 600 on this, and so disrespectful that they don't give you a refund !!! Get away from these people

We bought the plugin for a restaurant website. For the start we have 2-3 problems with the plugin and the configuration. Now some warm words to Booknetic and their support team. They solved all problems very fast and helped us to make the plugin fully functional.

THX, for the great support.

I have been using this app for the last few months and I only had issues with it, but even more with the customer service who clearly didn't want to help me. My developer bought this app for another client, but sold it to me, because it was not a good fit for his other client, but because my developer took more one year and a half to develop my website and it wasn't finish yet, I decided to fire him and finish it myself, but I am an accountant and a tax specialist. I saw that Booknetic was offering a plugin to connect my outlook calendar with Booknetic. I contacted their customer service to ask them to send me the step by step instruction on how to set it up. It took several days and emails back and forth and me loosing my patience to finally get them, because they kept telling me to provide my credential, that I probably didn't set it up properly, etc. When I finally set it up, I noticed there was an issue with the plugin. When I was taking an appointment in Outlook, let's say at 10a.m., it was syncing with Booknetic at 2p.m. I checked the time zone, I checked everything before contacting them. As of today, I don't know if it is finally resolve... I contacted them in September, they never contacted me to tell me the issue was resolved by an update. They told me in October when I contacted them. I tried to see if the issue was resolved, it wasn't. So I contacted them again. They said they never saw this issue before. They asked for my credential, they made tests, but not to test the issue I reported. I sent them a video showing the issue. They never watched it. They told me for a second time they sent that issue to their developers. They never contacted me to tell me the issue was resolved. They told me again that they made an update and the issue should be solved. I didn't test it yet, I will when I have time. But we are two months later and I still don't have a working software to take appointments properly.

Our experience with Booknetic has been extremely frustrating. Despite following their documentation to the letter, the plugin fails to function as promised. Critical issues include:

Failure to create WordPress users on new bookings, making it impossible for customers to access their accounts.
Forgot Password feature doesn’t work, showing errors like “Email not registered” even for existing customers.
Workflows meant to send login credentials don’t trigger as intended, leaving customers in the dark.
We’ve spent hours troubleshooting, only to find no solution. The documentation is unhelpful, and these bugs have severely impacted our business. If you rely on this plugin for professional use, think twice before purchasing!

Il plugin risponde male alle modifiche, c'è poca possibilità di personalizzazione e tutte quelle caratteristiche che dovrebbero essere di base, in realtà sono costi aggiuntivi, quindi il prezzo di base non potrà mai essere quello definitivo. Inoltre, a differenza di molte altre piattaforme, non permette un rimborso dopo averlo provato.