Appalling service
After they stuffed up my first order I thought I'd give them another chance, even though it had taken an age to get to speak to a live person to sort it. Big mistake. On my next order, several items were missing. I had to chase repeatedly for updates. Not once did they actually respond to my queries at the first instance. Requests for callbacks were never fulfilled, emails were unanswered unless I repeatedly chased and the relevant customer service staff were never available when I called.
After weeks of waiting for my missing products, only after insisting that a manager deal with the problem, they finally delivered my order and gave me one extra item as compensation. Considering the hours and hours of time I wasted and the frustration caused, this was a poor effort at a goodwill gesture.
They clearly have some infrastructure problems, which I appreciate can happen with any new company, but this is not the way to handle them. I wish I'd taken heed of the negative reviews they'd been given and not wasted my time.