I had a very good in-store shopping experience at Bosideng. I was planning to buy a winter puffer but was very indecisive in choosing what to purchase. The staff, Yvonne, helped me with clarifying my... もっと見る
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The shopping experience was excellent. Before making my choice, I received great advice which helped me make the purchase. I received the jacket in the US within two days, very quickly and efficiently... もっと見る
Excellent Service staff were very helpful and polite I visited the South Molton Street branch in London shop was very clean and presentable. I liked the idea of the cold room first time I have seen... もっと見る
Hi, Bosideng saying if you order on Weekend your itmes will ship out on following Monday . In Uk shipping time 1-3 days . I ordered a jacket £ 187 it’s very high cost for me and so stressful no ship... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in 1976, BOSIDENG focuses on the development, design and production of down jackets. In the past 42 years, BOSIDENG has been blazing new trails in downs, fabrics, craftsmanship and layouts. Designers along with research and developers from China, the United States, France and Italy have been devoting themselves to driving the change of down jackets from a single, warmth-preservation function to technical and fashionable designs.
連絡先
28 S Molton St, W1K 5RF, London, 英国
- 02076296956
- customercare@bosidengfashion.com
- bosidengfashion.com
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Love the products & great customer service.
Love the products. I've had more expensive down coats than these and the quality is exactly the same.
A coat I ordered for my grandaughter developed a problem and the customer service was excellent. Sorted within a day.
I will definitely purchase again.
Nice product and sizing 'mostly' true…
Nice product and sizing 'mostly' true but sleeves are short compared to other mfrs.
I had a very good in-store shopping…
I had a very good in-store shopping experience at Bosideng. I was planning to buy a winter puffer but was very indecisive in choosing what to purchase. The staff, Yvonne, helped me with clarifying my questions, guiding me to the product location and the ice room, and assisting me the entire time. She was really friendly and patient.
Discrepancy from the pictures on the website to what you actually get!
My order has now arrived, but I am extremely disappointed with the product and the experience I have had with your company.
I understood from the product images and description on your website that the coat came with both a brown belt and the blue rope belt. However, my order has arrived with only the blue rope belt. I therefore feel that the product has not been advertised or represented clearly and there is a discrepancy and false representation of what you get.
Also, earlier this week I emailed regarding my WELCOME10 discount code not being accepted. I was told that the code could not be used on sale items, despite the item I was purchasing not being on sale and me sending a screenshot of the coat which was from the Areal range. Again, very misleading.
Overall, I am very disappointed with my experience so far. I had been looking forward to trying your brand.

Bosideng からの回答
Not happy 🥲
Hi, Bosideng saying if you order on Weekend your itmes will ship out on following Monday . In Uk shipping time 1-3 days . I ordered a jacket £ 187 it’s very high cost for me and so stressful no shiping update or message .. I ordered on Sunday and today is Thursday .. four days and no any email and shopify also showing it’s not shipped out .. they not keeping the 1-3 days . I know quality is good I have bosidering jacket from a personal shopping two years ago in Oxford street . But now I am not happy and stressed .. hope I will get my item or money back . Monika Tiborcz London Kingsbury

Bosideng からの回答
Went to the outlet on Bond Street
Went to the outlet on Bond Street. Great quality coats, very stylish, good price given the quality. The staff was amazing and went above and beyond. Especially Yvonne who walked us through the different collections
This is one of my best jackets ever
This is one of my best jackets ever.
I have it for more than 10 years now and still looks like new.
Super happy to have discovered Bosideng…
Super happy to have discovered Bosideng after searching for the perfect Winter jacket!
Specialists in down with a near 50 year history gave me confidence they know what they are talking about. Thousands of stores in China but little known in the UK - the brand remains a real gem for those that discover it.
They have a flagship store just by Bond St station - which has 4 floors and endless choice of styles. Ultralight basics right the way through to jackets you could wear climbing Everest!
They even have a SnowRoom where you can try before you buy in an environment set to -15c.
All the team are super helpful, and definitely experts in their knowledge of down. After trying on many different styles - I settled on a Waterproof Trench with a down layer that can be removed - meaning all year round wear.
Definitely check them out and pop into the store if you get the chance!
I’m really impressed with the quality…
I’m really impressed with the quality of the jacket I purchased from Bosideng. The materials feel premium, the design is both stylish and functional, and it kept me perfectly warm even in cold, windy weather.
Customer service was also outstanding – responsive, polite, and very helpful when I had a delivery question.
Highly recommend Bosideng if you're looking for well-crafted outerwear that blends fashion with performance.
Good quality uv jacket
Went to the store at Bond Street, the service is good and found beautiful UV jacket which is perfect for the weather now
Absolutely appalling- torn at places, dirt marks, security tag still attached
I am absolutely appalled at the jacket that I received. I ordered women's patterened long down coat with belt forth £324 pounds from Bosideng London. It was in an appaling state. I was so excited to open and did it with my colleagues. As soon as I opened it, I noted dirty black lines in the collar. I thought fine Ill request for an exchange. I came back home. I thought I'd try it for a fit check, then I found few more dirty spots. As I was unjipping the coat, I found a torn area. The nail in the coffin was the magenetic security tag that's still on the jacket. I do most of my shopping online these days, but I have never found such a state of clothing sent no less with a security tag. What level of carelessness is it? I wanted to put my trust in chinese brand. But this bitter experience has sealed my opinion on them forever and not in a nice way. I wish I could add some photos. I had initially done a request for an exchange but want to return it and never buy anything from this shop.

Bosideng からの回答
Excellent Service!
Excellent Service staff were very helpful and polite I visited the South Molton Street branch in London shop was very clean and presentable. I liked the idea of the cold room first time I have seen that in a shop interesting experience. Last I like to thank Steven, Farrah and Greg for outstanding service.
The shopping experience was excellent
The shopping experience was excellent. Before making my choice, I received great advice which helped me make the purchase. I received the jacket in the US within two days, very quickly and efficiently. The size was perfect; I took the suggested measurements and it fit just right. I would recommend it and would definitely buy again.
Huge range of options and very high…
Huge range of options and very high quality at a very reasonable price point!
It is great.
One of the incredible websites I’ve…
One of the incredible websites I’ve ever seen.
Clean & nice.
Fast shipment, quick reply.
No option to exchange/refund
Essentially no option to exchange or return for their online store. Shockingly slow response from customer service, only to be told eventually that there is no option to return my item.

Bosideng からの回答
Fantastic coat
Fantastic coat. Well packaged and fast delivery. Would definitely buy from them again
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