Great prices even better then certain discount stores, food arrived with lengthy expiry dates. Packaged extremely well, and everything was recyclable. Products were selected into plastic bags yo preve... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My greatest criticism of Bother has to be the sheer frustration of seeing so many products out of stock which I otherwise would of selected. This limited my choice of selection so I was not happy... もっと見る
企業が回答しました
I have used Bother for a long time. They are generally great. Deliveries on time and efficient. There are occasions when things are not so great - leaks or crushed items but these have generally been... もっと見る
Really impressed with the service and products. Previous reviews mentioned some spillages, so it is good to see that packaging got improved and everything liquid was in separate bags. Also,the expiry... もっと見る
企業情報
当該企業による記述
We're Bother, here to save you and the planet from household shopping. Delivering what you need, when you need it with no subscription. We save you time, money and cut your household carbon emissions.
連絡先
Grand Union Buildings, 332 Ladbroke Grove, W10 5AD, London, 英国
- hello@webother.co.uk
- bother.com
4.6
優良
7321件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and prompt service
It was a prompt service from ordering to delivery, would have rated higher but for the fact that there was a duplicated delivery which I had to sort out. The items were properly packed most were sealed in bags. One of the liquid items leaked but because it was in a bag it did not affect the other items. Once it was brought to their attention it was quickly refunded so all good in the end.
2023年5月9日
Bother からの回答
Hi there,
Thank you so much for taking the time to review your Bother experience, we're really grateful - and we're really glad to hear that overall it was a positive shopping experience!
Please let us know how we can put this right for you. We want to know if there’s anything we can do to ensure you get a 5* experience every single time. So if you do have a minute to reach out to us at hello@webother.co.uk, we'd love to hear from you.
Take care for now,
The Bother Team
The prices were good
The prices were good. Delivery would have been next day but the driver couldn't find me. Inevitably the parcel got moved more than usual resulting in some dented tins.
Bother were very good at rescheduling delivery and passing on directions.
2023年5月15日
Bother からの回答
Hi there,
Thank you so much for taking the time to review your Bother experience, we're really grateful - and we're really glad to hear that overall it was a positive shopping experience!
Not great when the driver can't find you, making you wait an extra day and also delivering you dented tins.
We'd love to know exactly what would bring your Bother experience up to 5*s - our team have reached out and can't wait to hear back from you.
Take care for now,
The Bother Team
Hello Audrey,
Delivery was rapid and reliable
Delivery was as rapid and reliable as ever. It’s a bit disappointing that my regular items are unavailable or sell out very quickly. A substitute item has a shorter shelf life than expected; it’s ok, but not what I’m used to!
2023年5月15日
Bother からの回答
Hi there,
Thank you so much for taking the time to review your Bother experience, we're really grateful - and we're really glad to hear that overall it was a positive shopping experience!
We know you found our range missing your usuals this time, but we're always looking to improve on this and love to hear feedback from customers and know what they'd like to see online. Please feel free to share your household favourites and I'll be sure to pass this back to the team!
We'd love to know exactly what would bring your Bother experience up to 5*s - our team have reached out and can't wait to hear back from you.
Take care for now,
The Bother Team
Value for money on known brands
Value for money on known brands. Plus next day delivery was great. Although a lot of cardboard but loved the packaging.
2023年5月8日
Item missing from delivery
Item missing from delivery. Contacted Customer services and said I wanted a replacement but they just issued a really small refund( as I had purchased the item on offer)
2023年5月15日
Bother からの回答
Hi Srushti,
Thanks so much for taking the time to review your Bother experience, we really appreciate it.
We're sorry that we were unable to replace the missing item on this occasion! Hopefully, we can make it up to you next time around.
Best wishes,
The Bother team
No Real Bother
Easy ordering, great prices, delivery did not happen when expected, however came the next morning so not a major problem. Well packaged though some of the tins were damaged. Quick response to customer service query email.
2023年5月15日
Bother からの回答
Hi there,
Thank you so much for taking the time to review your Bother experience, we're really grateful - and we're really glad to hear that overall it was a positive shopping experience!
We'd love to know exactly what would bring your Bother experience up to 5*s - our team have reached out and can't wait to hear back from you.
Take care for now,
The Bother Team
Hello Audrey,
Two orders first order missing items…
Two orders first order missing items second order sent wrong item sent I paid to join the yearly club wish I didn't BOTHER lol now
2023年5月14日
Bother からの回答
Hi Martin,
Thank you for taking the time to review your Bother experience. We really appreciate you letting us know what you think.
We're sorry that both orders had an issue and you ended not getting the things you paid for. I know that our CS team were helpful and ensured that you received your refund but we know that just having to speak to CS can be an inconvenience.
We, of course, want each order to go perfectly, so please rest assured that your issues will be raised to the team for review and we will look at how we can minimise these types of issues in future.
If there's anything we can do to turn your experience back around please let us know.
Best wishes,
The Bother Team
Great
Most items arrived without issue, one breakage but had no hassle with getting a refund for it the same day. Would highly recommend
2023年5月8日
excelent service
2023年5月11日
Amazing value!
2023年5月15日
All good ,easyorfering,offer great
2023年5月14日
Great prices even better then certain…
Great prices even better then certain discount stores, food arrived with lengthy expiry dates. Packaged extremely well, and everything was recyclable. Products were selected into plastic bags yo prevent unwanted spills if damages occurred e.g. bleach, softner. Also planting trees when you shop is a nice touch.
2023年5月14日
Availability of eco goods
Availability of Sure Care liquid!! Good prices Good speed of delivery.
2023年5月2日
Large selection of foods to chose from
Large selection of foods to chose from. Prices are lower than any supermarkets. Delivered 2 days later. Well packaged.
Fantastic service.
Will be ordering again.
2023年5月14日
Bother からの回答
Hello Mary,
Thank you for taking the time to review your Bother experience. We really appreciate you letting us know what you think.
Since we don't want to delay your order we refund any items that are not in stock and send the rest your way!
Really sorry in this instance we didn't have everything you need! We're working really hard to make sure we have the right products and enough supply for all of our customers as our range grows.
Please let us know how we can put this right for you. We want to know if there’s anything we can do to ensure you get a 5* experience every single time. So if you do have a minute to reach out to us at hello@webother.co.uk, we'd love to hear from you.
Best wishes,
The Bother Team
You delivered the entire order and it…
You delivered the entire order and it was a fast delivery
2023年5月14日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。