I emailed customer service and expressed my opinion on added cost on a poster, already purchased. Told them I didn't think that was very good business, adding on extra cost after purchasing the poste... ãã£ãšèŠã
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I've ordered thousands of dollars worth of stuff from them over the years and received a poster which had major print errors. Joe, who is also a co-owner, told me I didn't know what I was talking abou... ãã£ãšèŠã
Word of warning, a lot of the negative reviewers are people that had orders cancelled for profiteering (dirty flippers) or don't understand these items haven't even been printed yet Honestly, t... ãã£ãšèŠã
This company is gaming the system. They purposely release items over 90 days ahead of time so that payment protections cannot be utilized. Extremely expensive items released over 90 days ahead of time... ãã£ãšèŠã
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BottleNeck Gallery is the WORST!
If I could give them zero I would. They are THE WORST. Not only am I still waiting for a CHRISTMAS purchase I made, when I ask the status, they send the snarkiest replies. I ordered a print for a Christmas present in early December, 2020. This is July, 2021 AND I'M STILL WAITING. I think this is a very shady business and I will NEVER order from this outfit again.
Good Products, terrible customer service.
Whilst their products are amazing, their customer service is terrible ( I believe the three owners run the customer service side)
Iâve never known a set people so arrogant and so unwilling to help when something is their fault, especially Joseph. He literally sends you a couple of words reply when you have a genuine enquiry or are missing a parcel.
Itâs a shame because they have the potential to be such an amazing company, I donât believe in âthe customer is always rightâ bull, but their customer service side lacks massively.
very rude staff
Staff is incredibly rude. Joe is dishonest and has serious issues; jumping to conclusions, ignoring customers, and making up stories. Stay away!
SCAMMERS!
Terrible staff. Refused refund due to an issue on their own side. DO NOT BUY FROM THESE PEOPLE
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