Boulies レビュー 

The new armrest is fine, but the delivery time was much longer than expected. I was disappointed to have to wait so long for a replacement part.

The support is excellent, the product quality is good, but the delivery experience was very disappointing. The driver never showed up, but the tracking was marked as “We missed you”. I stayed home waiting all day for nothing, which was very frustrating.

First time buying a chair online so I was extra cautious and asked loads of questions. The team answered everything properly and never made me feel rushed or pressured into ordering. Just wish they had phone support - would've saved some back-and-forth.

The chair is great, super comortable, perfect height and looks great in the office.

Has a minor issue and Boulies replaced the parts within 2 days of initially raising.

Fantastic product, fantastic customer service

I reported my missing part on Monday morning. By Monday afternoon I had a tracking number, and the part arrived on Wednesday. The agent even sent me an installation guide - no questions asked.

Left arm surface arrived scuffed - not massive damage, but definitely not what you wanna see when you unbox something new. Got in touch with support and they were actually really good about it, arranged a replacement straight away, which I appreciated. But then delivery took way longer than I expected, so I had to wait. And wait. It's not the end of the world, but you're looking at it every day and it just gets on your nerves a bit. If the replacement had come quicker, this would've been 4 or 5 stars easily.

Today I received by chair for the new office, as I'm putting it together I discover a fault. I login to the site where I brought it from and couldn't find support. I saw the chat facility. I sent messages and photo's hoping for a quick response and resolution baring in mind the cost of these chairs, as it turns out after 3 hours I finally get a response asking me to contact support using their email address. What is the point of the chat facilty!!! The product is premium, but the box it comes in is cheap as old cardboard, not a premium box! It's like getting a nice new iPhone in a toothpaste box!

The parcel was left in completely the wrong place, and I honestly have no idea what the driver was thinking. I had to spend quite a bit of time checking around and trying to work out where it had been left, which was frustrating and completely unnecessary.I contacted support and they were quick to respond and helped me go through the delivery details until the parcel was eventually located. The support team handled the situation well, but the delivery experience really let the whole order down. Three stars because the customer service was helpful, but the driver and delivery process were an absolute mess.

Dealing with this chair has been an on-going struggle. First, the leavers were faulty and did not work. Numerous videos sent back and forth. Then sent new leavers, so the chair finally went down. However, it's too high, and am 5 foot 7, so not a short woman. Was told they can ship another part for additional price to make it 3 cm shorter. A chair that is too high for anyone under 6 foot?? If you have a few months to spare dealing with the faults, then maybe try, if not, best to look for other options. And don't buy unless at least 6 foot :).

Had my chair only for a few months. Gas lift mechanism is shot. My chair now randomly starts to slowly sink when I'm at my computer. I've had people laughing at me in video calls as they watch me slowly drop down their screen. It is incredibly annoying having to continually stand up and raise my chair every ten to twenty minutes. I shall be organising for the council to pick this one up from the kerb soon. Replacing it with some generic office chair from an office supply store.

Also, If I'm honest the chair is rather hard and uncomfortable. At that price point I'd expect a bit more cushioning. Never buying online based on opinions of tech reviewers being paid a commission again. For one you can't try before you buy when buying online.

Great Customer Service & the Right Chair

I initially picked a chair based purely on how it looked, but after realizing I needed something that could actually handle long hours of working from home, I decided to exchange it. That's where Jeff came in.

He was brilliant – really took the time to understand what I actually needed and helped guide me toward a chair that's both functional AND looks great. As they say, form follows function, and that's exactly what I got.

The whole process was smooth and hassle-free, from the initial query through to arranging the pickup and delivery. Jeff's customer service was top-notch.

Highly recommend Boulies Chairs if you're looking for an ergonomic chair that doesn't compromise on aesthetics. Couldn't be happier with my new Aura in Charcoal Grey.

I have purchased the ergonomic chair and the Master chair from Boulies and both chairs are well built and sturdy. I did have some issues with EP460 and its gas lift but this has been resolved. The customer service is a little frustrating in that you cannot talk to anyone and it is all done through email. They are very efficient at responding to emails and have kept checking back with me to see that my issues have been resolved.

The only criticism I have of the EP460 chair is that the metal bas does squeak a little when moving, The one piece composite base that features on the EP200 (which I was sent as part of the gas lift replacement) is a far more functional base and has no squeaking as is not screwed together.

To summarise: customer service is excellent and the products represent good value for money.

Received my Master Max yesterday, and put it together today. Order process, delivery, packaging were all good, no issues there. The chair itself is solid, appears to be good quality, and the instructions are easy to follow. There's quite a bit of movement in the gas lift bit, so the chair has quite a bit of wobble side to side. Nothing that makes it un-usable, but more than I would expect or have had with any previous chairs. For me though, the fatal flaw is that my feet don't touch the ground. I'm a fairly standard height, 5.4ft, not especially short but even with the chair as low as it will go, I can't place my feet flat on the floor, they hover approx 2inches above it. For that reason, I'm going to have to return the chair. I will update my review once I've gone through that process as from previous reviews, I understand this can be difficult.

**Update 4/8/26 **

I can't fault Boulies customer service. I fully accept that me buying the wrong size chair was an error on my part not theirs, and they've been exceptional at contacting me unsolicited and sending me a new lifter so I can lower the chair and touch the floor. Props for that! The chair itself though, now I've had it for a couple of weeks, I'm still not thrilled with. And I should be thrilled with it at this price point. It's too wobbly (there's too much movement side to side), the armrests have way too much movement in them - I can move them side to side a lot while 'locked' in place, and despite the screws being in the exact same place, and the base of the seat being fully centred, the distance from armrest to the base of the seat is uneven meaning one arm is closer to the body than the other. To paint a picture, the armrest on my right touches the seat pad and I can't get a finger between them, and the one on the left I can fully get two fingers between them. This means that I find myself unconciously 'twisting' during the day and the combination of all these issues mean I never sit straight on or feel particularly secure. Honestly, really disappointed. I was going to return the chair, but now see in their return policy that I have to use the original box. (Not sure that's UK consumer law compliant??) So, now I have a chair I paid far too much money for that I can't return. The customer service is great, the product-not so much.

** Update 5/8/26 **

Bouiles CS reached out again, but this time they've ignored the issue about the original box needed for return, and want me to take pictures/videos of the issues. I don't want the chair at this point. I don't believe a new chair should have these issues straight out of the box when correctly built, which suggests it's not fit for purpose. I've also done some checking on the law. They cannot legally refuse a return not in the original box so I will be packing up the chair and sending it back. I'll update when/if I get my refund. **

I initially was unhappy with my experience when I wanted to return a chair due to the courier. Boullies and the agent (Emma) I spoke to resolved my issue and was always in contact. They have fixed any issues or problems and the refund was issued

You really can't get a better chair for this kind of money, the product itself feels sturdy, comfortable and has all the features I expected, the colour matches the product photos & the chair itself has been very comfortable. The packaging could be improved but it's clear recycling materials is a goal of theirs and everything arrived just fine, so I'm not too fussed.

Wanted to leave a review specifically for the Customer Service at Boulies (Emma), they are quick to respond and offer solutions to any potential issues (mine was product wheelbase not matching product photography on website as it was a newer model). Emma was immediately on the ball, gave advice when I asked for it RE the casters and was friendly, helpful and prompt with her responses.

It's the kind of customer service that keeps me using a brand, even if there's a better alternative at a similar price point, I know Boulies customer service will give me more confidence in them actually sorting any potential issues and that's extremely valuable in the long run.

First chair lasted 6 months and the fabric wore out and split. Baulies were great and replaced the worn base. Then the arm rest broke off and thwe sent me a new arm. 3 years laster the arm rest broke off again and the fabric is totally shot. Not a long lasting chair Im afraid.

Addendum
Within a few hours, Boulies sent me an email and offered to send me a new arm wrest. I must say that's AMAZING customer service! I'm blown away to be honest. Upping my rating based on this alone! Chair is very comfy so I'm very happy.

Poorly packed when originally delivered with various bits loose in the box and as a result the main lumbar support handle was snapped. Replacement sent and fitted.
Very excessive wear developed between main shaft and tilt mechanism within a few weeks of use. Various suggestions from customer service (which involved dismantling and re-building the chair on several occasions) before a replacement tilt mechanism supplied - which did fix the fault but wasn't an easy retrofit and required taking the chair to pieces AGAIN plus lots of force and a large hammer.
Chair was always a bit creaky from new but this got worse and worse to the point it interfered with Teams calls. Apparently there is now a redesigned part available to fix the (known) fault but I was fed up of dismantling and rebuilding the chair at this point and opted for a refund (which took some pushing to achieve).
In addition to the faults above, the chair is not that comfortable and adjustment is poor as everything is at the limit of travel (lumbar support, seat base etc) to get any sort of "normal" seating position (very average male dimensions!).
Customer service are generally quick to respond but you never feel like you're talking to a real person - suspect 90% of comms are generated by AI (albeit reasonably well).

Beside a decent customer service there's not much to talk about the chairs bought the ep200 2026 edition waited longer because of back order, when received the chair while assembling noticed the seat cushion had like a burn mark of softs contacted customer service and got a replacement within 2/3 days after assembling the chair it self noticed that the quality is lacking when paying just above £200 you expect some kind of quality better than (made in china), headrest seems completely useless and wobbly my height is 187cm and the chair is just to small for my body frame after 2 days of using the chair it started squeaking annoyingly and decided to return the chair as it was less comfortable than my noble chair that is 5 year old, at first they wanted me to pay £30 to return but managed to get a full refund. To sum it up beside a decent customer service there's not much there.

Purchased a Master Rex from Boulies in May 2025. The chair is top notch. Im suprised reading other negative reviews on here as i found the build quality and customer service absolutely 1st class. My chair gets A LOT of use. im in it easily 10 hours a day on and off.
My first need of customer service was totally my fault, having ordered the short stack main leg for my chair. I went online an ordered the longer leg and fitting tools to change it over. when it arrived, it was the same size as the one installed so contacted them and Jeff immediately sent me out an xl version which was brilliant. i asked if they wanted the original one returned and they declined, to save me the hassle of returning it. This entire misunderstanding was my fault and they dealt with efficiently and professionally.
The second time i needed help, was earlier this month (1 year after buying the chair) i had noticed a small lump on one side of the chair, i believe caused by a bit of cord or knotted cord finding its way onto one of the internal support straps. I contacted them to enquire what it could be and after a couple of fast emails between myself and Emma identifying the problem area, she arranges a new base cushion to be sent out, which received promptly after a couple of days.
I would note, that the quality of the seat cloth and comfort after 1 years continuous use is unreal. it could still be sold as brand new. it doesnt even look like there is any perceivable wear in any of the pressure points. there are no frays, discolouration, or stains (and ive knocked a cup of tea or two over myself while sitting in it). i was trying to upload a picture of the cushion as evidence of the build quality even after a years use but was unable to on trust pilot.
The customer service team are a credit to the company and its breath of fresh air receiving this quality of service (and quality of goods) in an age where both these values seems to be sacraficed for profit.
I will be buying from Boulies again and couldnt recommend the company enough to others.

Spent a lot of money on the EP400 chair. I only use the chair <3 days a week and don’t weigh a lot. After <1 year of use the fabric on the chair is frayed and severely worn. Then after around 14 months the metal leg of the chair completely sheared off. I contacted Boulies on the assumption it was a faulty product and was told it was out of warranty so they weren’t interested. I was left having to buy multiple replacement parts which again were very expensive.

High price items but they are poor quality and customer service is terrible.