What happened to communication? You are supposed to notify me when the items are ready for collection. I made my order on Sunday17th at 16.36. I heard nothing from the branch at all on Monday and had... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I made an order online in the evening and the website confirmed that my order was in stock at my local depot. By about 7.30 am the next morning I had a call saying my order had been prepared and was... もっと見る
企業が回答しました
First class (again!) Very prompt delivery and exceptionally polite and helpful driver, who helped unload the heavy gear and get it all under cover - service above and beyond!
企業が回答しました
Ordered some timber for click and collect. The branch phoned the next morning and said a van was going nearby and offered to drop off my order for free. Fantastic service and much appreciated.
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企業情報
当該企業による記述
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
当該企業による記述
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
連絡先
Sea Road, DT6 3DW, Bridport, Dorset, 英国
- 01308 422324
4.5
優良
120件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prompt and efficient
I ordered gravel and collected 2 hours later, good price and very efficient and friendly service, thankyou.
2024年4月2日
Bradfords - Bridport BBS からの回答
Good Morning AML
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order
Thank you for feedback regarding the friendly efficient service that you have received this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Just good service!
2024年3月18日
Bradfords - Bridport BBS からの回答
Good Afternoon Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Bridport BBS からの回答
Good Morning RG
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received good communication and a prompt delivery service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Click and do not collect…
Ordered click and collect and paid online. Turned up at Bridport site only to be told one of the items was not in fact in stock after all. Unable to refund me as well.
2023年11月6日
Bradfords - Bridport BBS からの回答
Good Morning Neil
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to there not being enough stock to fulfil your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Impressive delivery.
Went out of their way to ensure the delivery was put up onto our patio. Access is very difficult and they could have opted for the easier option and left it on our car park area. Very impressed as I wasn’t in and they just did it. Has saved me a lot of time. Thank you.
2023年10月19日
Bradfords - Bridport BBS からの回答
Hi Andy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear the drivers are out there going the extra mile.
We hope to see you again soon.
Kind Regards,
Sam
First class (again!) Very prompt…
First class (again!) Very prompt delivery and exceptionally polite and helpful driver, who helped unload the heavy gear and get it all under cover - service above and beyond!
2023年8月16日
Bradfords - Bridport BBS からの回答
Hi Peter
I am pleased to see that you have had a positive experience with us! Always great to hear when a driver goes that extra mile.
We look forward to seeing you again soon.
Kind Regards,
Sam
Helpful delivery drivers.
2023年8月6日
Bradfords - Bridport BBS からの回答
Good Afternoon Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback regarding the delivery service received this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Bridport BBS からの回答
Hi Tim,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Quick and Easy
I made an order online in the evening and the website confirmed that my order was in stock at my local depot. By about 7.30 am the next morning I had a call saying my order had been prepared and was ready for collection.
2023年7月17日
Bradfords - Bridport BBS からの回答
Hi Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that your order was dealt with swiftly!
We hope to see you again soon.
Kind Regards,
Sam
What happened to communication
What happened to communication? You are supposed to notify me when the items are ready for collection. I made my order on Sunday17th at 16.36. I heard nothing from the branch at all on Monday and had to chase customer service at around 4pm. They responded promptly and then the branch phoned at around 4.30pm whereupon I visited the branch immediately. Good stock, good prices, nice staff but no communication!!
2023年6月17日
Bradfords - Bridport BBS からの回答
Good Morning Mr Kent,
Thank you for taking the time to leave us a review.
I apologise that our communications were not up to scratch
I will feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Very quick and easy experience.
2023年6月11日
Bradfords - Bridport BBS からの回答
Good Afternoon Mr Howson
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great service with a smile
Easy on-line ordering, great service in the shop and goods loaded in my car - all with a smile.
Great service and pricing. Thanks all.
2023年5月18日
Bradfords - Bridport BBS からの回答
Good Morning Tim
Thank you for taking the time to leave us a review.
I am happy to hear that your found placing your order online to be an easy process and where happy with the service provided in the branch.
This has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Quick, efficient, friendly.
Easy to order online. Quick delivery by a friendly and helpful driver.
2023年5月15日
Bradfords - Bridport BBS からの回答
Good Afternoon Mr Foot
Thank you for taking the time to leave us a review.
I am pleased to hear that you found placing your order online to be an easy process,
Thank you for your feedback regarding the quick and helpful delivery service provided with your order this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
The two delivery men went over and…
The two delivery men went over and above to carry heavy sleepers to my front garden, without road access.
2023年4月30日
Bradfords - Bridport BBS からの回答
Hi Hester,
Thank you for taking the time to leave us a review.
We are glad to hear that our delivery drivers were able to be so helpful,
We hope to see you again soon.
Kind Regards,
Joe.
Bradfords - Bridport BBS からの回答
Good Evening Mr Stevens
Thank you for taking the time to leave us a review.
I am happy to hear that you received a helpful services from our Bridport branch when you visited,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Bridport BBS からの回答
Good Evening Kieran
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Bridport branch,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Fantastic service from start to finish
Fantastic service from start to finish, and the delivery driver in particular couldn't have been more helpful.
2023年3月10日
Bradfords - Bridport BBS からの回答
Good Afternoon Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you received a Fantastic service from our Bridport branch from start to finish with your order,
Thank you for your feedback regarding the delivery service provided,
This will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Delivery on time friendly helpful…
Delivery on time friendly helpful driver very pleased with the service
2023年2月20日
Bradfords - Bridport BBS からの回答
Good Evening Mr Holland
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided by our Bridport branch,
This will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Bridport BBS からの回答
Hi Stewart
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Bradfords - Bridport BBS からの回答
Good Afternoon Mr Holden,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
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