The only reason I didn't give a 5 star was I found the web site a bit more complicated but everything else was good. The driver Nick who delivered our goods was polite and went out of his way to put t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Very prompt and efficient, ordered in the evening, next day had a phone call in the morning to book delivery , delivery arrived 8.30am the next morning. Couldnt ask for better!
First time I placed an order and the experience was second to none. All delivered and returns picked up. I have now open an account and will continue to use Bradfords Exmouth. The staff were excellen... もっと見る
企業が回答しました
The ease of placing an order online at 23:00, the Exmouth branch phoned me the following day to confirm my order and schedule delivery. All items arrived in good condition. The delivery chap was p... もっと見る
企業が回答しました
企業情報
当該企業による記述
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
当該企業による記述
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
連絡先
Liverton Business Park, EX8 2NR, Exmouth, Devon, 英国
- 01395 200840
4.5
優良
216件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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The delivery driver was spot on! A real gentleman 👏
The delivery driver was spot on! Nice and polite very friendly, you should give him a pay rise 😉
Paid for on the Friday and delivered the following Tuesday 🙌 and was expected to be delivered the Wednesday!
2025年8月29日
Bradfords - Exmouth BBS からの回答
Hi Jake
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! We pride ourselves on the drivers we have out on the road. Very glad to hear they are doing so well as one of the faces of Bradfords.
We hope to see you again soon.
Kind Regards,
Sam
Received two plywood sheets
Received two plywood sheets. Good quality and good price. Delivered quickly with no problems. Bradfords web site enables products to be found and ordered easily. Five star service.
2025年7月29日
Bradfords - Exmouth BBS からの回答
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ordering on line was easy and…
Ordering on line was easy and straightforward. Made an enquiry if delivery could be a day earlier and the Gentleman was really helpful and polite. Had emails and txt informing me of confirmation of delivery and of the time and driver. All toll a good experience with Bradfords.
2025年7月28日
Bradfords - Exmouth BBS からの回答
Hi Michele
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
I asked for my product to be collected…
I asked for my product to be collected from your exmouth branch, and then received a voice mail stating that they didn't have enough stock in exmouth so THEY had arranged for me to go to sidmouth to collect it. If I wanted it from sidmouth I would have ordered it from Sidmouth and I'm still waiting for a refund
2025年6月30日
Bradfords - Exmouth BBS からの回答
Good Morning Michael
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Easy to order
Easy to order what I needed and a really good delivery time. The delivery driver was on time and very friendly. Definitely will use Bradford’s again.
2025年6月30日
Bradfords - Exmouth BBS からの回答
Good Afternoon Conium
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the friendly and helpful delivery service recieved with your order,
This has been passed onto all involved,
We look forward to seeing you again soon.
Kind Regards,
Katie
Check delivery date before paying
On the day of delivery both the chap in the branch (I had to call as was given no indication of delivery time) and delivery driver were brilliant. Helpful, polite, friendly. The 3 stars however was experience on order. Booked and paid online for a 1-3 working day delivery. Was called to ask what day was most convenient to deliver, I gave a day in that 3 day delivery window (day 3) and was told it wasn’t possible - chap on phone was abrupt and less than customer focussed - was basically told tough - delivery day 4. I would have gone elsewhere had I known they couldn’t deliver as advertised. Wasn’t given a delivery time either and had to chase that on the day.
2025年6月29日
Bradfords - Exmouth BBS からの回答
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Always helpful and speedy getting items…
Always helpful and speedy getting items in the yard. Help with getting things to the car is much appreciated.
2025年6月27日
Bradfords - Exmouth BBS からの回答
Hi Ian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Terrible Click & Collect
I paid and ordered click and collect had order confirmation, never had any pick up confirmation and could not get through by phone as much ad I tried so went to the Exmouth branch who found my order after a long time and it had not been picked for collection, this is not good enough as it was only 3 pieces of wood !
I had to visit the yard and find a staff member who picked my order the whole experience of click and collect took 45mins what a shamble's I think someone should explain what click and collect is !
Won’t use you again .
After a personal email from the branch manager who explained to me the issues that went wrong I am now happy and fully understand the situation and will be using you again , many thanks for getting in touch and rectifying the situation, this is excellent customer service .
I have now changed my rating based on this .
2025年3月28日
Bradfords - Exmouth BBS からの回答
Hi Tony,
Thank you very much for your understanding and I am very glad we were able to get this addressed in a timely manner for you.
We are very grateful for you changing your review and look forward to seeing you again soon.
Kind Regards
Sam
Great Service
We needed 3 dumpy bags of stone for our garden project, ordering was quick and efficient, then we also needed to add to our delivery with some fencing on a later date, all the staff at the Exmouth branch were friendly and helpful, even going back to add to our order it was done without a problem, their efficiency made it an easy pleasant experience.
2025年2月11日
自発的なレビュー
Bradfords - Exmouth BBS からの回答
Hi Kathryn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very helpful from service to delivery.
2024年12月29日
Bradfords - Exmouth BBS からの回答
Hi Mr Naylor
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very helpful staff
2024年12月2日
Bradfords - Exmouth BBS からの回答
Hi Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
I've had mixed experiences with…
I've had mixed experiences with Bradfords. Ordering online is straightforward and the delivery team usually communicates well to schedule a convenient time. While drivers like Darren have been professional and helpful, there have been small hiccups with deliveries, such as improperly packaged items leading to extra work. Overall, their service is decent, but there’s room for improvement in handling orders more carefully.
2024年11月7日
自発的なレビュー
Bradfords - Exmouth BBS からの回答
Good Morning Karai
Thank you for taking the time to leave us a review.
We thank you very much for your feedback
If there are any further details you can offer please contact us at customerservice@bradfords.co.uk
Kind Regards,
Sam
Bradford's Exmouth - Big Thumbs Up!
Always a great service. I've ordered online several times over the past 6 months for Project Patio.
Jordan rings to confirm order and schedule delivery. Darren has delivered a few times, nice guy, always helpful, even if he told my wife he reckons our dog has put on weight!
My wife blames me (for the dog), cheers Darren :-)
2024年9月19日
自発的なレビュー
Bradfords - Exmouth BBS からの回答
Hi Sean
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Perfect job by the team
2024年9月5日
Bradfords - Exmouth BBS からの回答
Good Afternoon Alex
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback this is greatly appreciated,
We hope to see you again soon.
Kind Regards,
Katie
Excellent communication
Excellent communication, answered my questions quickly. Wouldn't go anywhere else
2024年8月27日
Bradfords - Exmouth BBS からの回答
Good Afternoon Helen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received excellent communication from start to finish with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We look forward to seeing you again soon,
Kind Regards,
Katie
Easy to order and great delivery…
Easy to order and great delivery service, I was able to choose when my delivery came and the driver phoned when he was en route. Can’t fault the service at all.
2024年8月27日
Bradfords - Exmouth BBS からの回答
Hi Cathy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords - Exmouth BBS からの回答
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords
Easy ordering system. Agreeing future delivery date good. Delivery excellent. Unable to order all goods required
2024年8月16日
Bradfords - Exmouth BBS からの回答
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Excellent Service
Excellent Service from ordering on line, being kept informed about the delivery to the actual delivery.
2024年8月5日
Bradfords - Exmouth BBS からの回答
Hi Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords - Exmouth BBS からの回答
Good Afternoon ISK
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
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