Great communication regarding delivery both from Willand (Devon) branch (friendly, helpful staff) and via email from Bradfords and direct supplier. Order contained items dispatched from various sour... もっと見る
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The team at Bradfords in Willand are all really helpful and friendly. Whether on the phone or in person, I've always been impressed with their willingness to find an answer to my questions. In particu... もっと見る
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Products themselves, great. The people, brilliant. The actual service, suspect. A poor lack of communication meant I had 54+ mile round trip to collect a small order. A shame when they had a bra... もっと見る
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Really easy to order Customer service excellent with letting me know the status of my delivery Actual delivery was excellent Friendly and reliable Lovely product Highly recommended
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企業情報
当該企業による記述
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
当該企業による記述
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
連絡先
Old Mole Depot, South View Road, EX15 2RU, Willand, Cullompton, 英国
- 01884 820 078
4.8
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy, quick, friendly
Easy ordering on the website, click and collect ready 10 mins later, friendly staff. What's not to like?
2024年3月25日
Bradfords - Willand BBS からの回答
Good Morning Kellie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online for collection a easy process,
Thank you for your feedback regarding the service recieved in the branch this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order and collect
Easy to order and collect but system evidently a little slow to send depot the order. The gentlemen behind the counter sorted it though so no issue
2024年3月5日
Bradfords - Willand BBS からの回答
Good Afternoon Nige
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process for collection,
Thank you for your feedback this has been passed onto all involved without this we can not improve our service, but if we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
Kind Regards,
Katie
Brilliant service
Brilliant service, rang arranged a day and time , even put the items where I asked ! Brilliant thanks guys
2024年3月3日
Bradfords - Willand BBS からの回答
Good Morning Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Your feedback has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Willand BBS からの回答
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent service
2024年1月26日
Bradfords - Willand BBS からの回答
Good Afternoon Rachel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great customer service
Great customer service - ordered in line and delivery made the following day - good communication and fab delivery guy who positioned the large bags where we need them many thanks.
2023年12月28日
Bradfords - Willand BBS からの回答
Hi Philippa
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear the drivers are going the extra mile.
We hope to see you again soon.
Kind Regards,
Sam
What sets Bradfords apart from…
What sets Bradfords apart from competitors is the first rate service from the company.
2023年10月24日
Bradfords - Willand BBS からの回答
Hi Tracey
I am pleased to see that you have had a positive experience with us!
Thank you for the kind words and we hope to see you again soon.
Kind Regards,
Sam
Bradfords - Willand BBS からの回答
Good Morning Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a quick and efficient service with your order,
We hope to see you again soon.
Kind Regards,
Katie
Spoke to receptionist about order
Spoke to receptionist about order. She said they could deliver Tuesday after the bank holiday. I explained that I could not be there and would like a delivery on Wednesday. When I went to pay I requested whether they accepted the Blue Light Card. She said this was a national thing and if I wanted to order it on line she had all my details and it would come through to the branch. I placed the order and gave specific details about delivery for Wednesday.
The lorry turned up on Tuesday too large to deliver my order. The driver couldn't find me It just so happened my appointment was cancelled so I was able to meet him on the road. He said he would come back tomorrow with a smaller lorry.
2023年8月23日
Bradfords - Willand BBS からの回答
Good Morning Miss Ferries
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Great service
Easy to order on line, I put restrictions comments for delivery when I ordered which were taken in to account. The items came as per the text on time and delivered with care.
2023年8月22日
Bradfords - Willand BBS からの回答
Hi Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear that everything was done to a high standard from start to finish.
We hope to see you again soon.
Kind Regards,
Sam
Delivery driver was on top point…
Delivery driver was on top point excellent service however when I rang the office in Willand to confirm delivery time the manager on the phone was very rude and his customer service experience needs looking into as being rude to customers isn’t the was a business should be ran but overall ok and highly satisfied with the drivers attitude and customer service from the driver was one step ahead and very helpful
2023年8月12日
Bradfords - Willand BBS からの回答
Good Afternoon April
Thank you for taking the time to leave us a review,
I am happy to hear that you have received a good delivery service with your order from our driver,
Thank you for your feedback regarding the customer service experience you have received with the branch over the phone, this is greatly appreciated,
Please accept our apologise for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Morning April
I hope you are well,
Further to your feedback the local branch have advised that they have attempted contacted on a few occasion but have been unable to get through,
If you would like to contact the local branch in the future please do not hesitate to call them on 01884 820078 or alternatively email customer.service@bradfords.co.uk
Kind regards
Katie
Great communication regarding delivery…
Great communication regarding delivery both from Willand (Devon) branch (friendly, helpful staff) and via email from Bradfords and direct supplier. Order contained items dispatched from various sources.
All items arrived as stated and on correct day/time.
Pleased with quality of items ordered.
2023年7月27日
Bradfords - Willand BBS からの回答
Hi Elaine,
Thank you for taking the time to leave us a review.
I am glad your order worked our well, especially being split between 3 places, that's great stuff.
We hope to see you again soon.
Kind Regards,
Joe.
Wonderful and very help staff.
2023年7月28日
Bradfords - Willand BBS からの回答
Good Afternoon Andi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Oak sleepers very competively priced…
Oak sleepers very competively priced and delivered
in time parameter given. Happy with the product.
2023年7月27日
Bradfords - Willand BBS からの回答
Good Afternoon Doug
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided,
Thank you for your feedback provided this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very easy to order online and arrange…
Very easy to order online and arrange delivery but then easy to speak to someone in the branch to change delivery, good communication and very friendly people in the Willand Branch !
2023年7月16日
Bradfords - Willand BBS からの回答
Good Afternoon Mrs Hatcher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order with us to be an easy process,
Thank you for your feedback I am happy to hear that you have received good communication and a friendly service from our Willand branch
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Willand BBS からの回答
Good Afternoon Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Willand Branch,
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Amazing service from the Willand Branch Thanks Guys
Amazing service from the Willand Branch
2023年6月23日
Bradfords - Willand BBS からの回答
Hi Kerim,
Thank you for taking the time to leave us a review.
I am pleased to hear that you service was to a high level,
We hope to see you again soon.
Kind Regards,
Joe.
The staff in Bradfords were really…
The staff in Bradfords were really helpful, even helped load into my car.
2023年6月18日
Bradfords - Willand BBS からの回答
Hi Anthony
I am pleased to see that you have had a positive experience with us! Great to hear the branch are going that extra mile.
We hope to see you again soon.
Kind Regards,
Sam
Good service
Ordered large bag of gravel. Branch called me to arrange delivery and item arrived as scheduled on 9 June. Paul, delivery driver very helpful and was able to put bag over our garden wall so much closer to where we needed it to be, rather than on the driveway as we expected. Happy with Willand branch team.
2023年6月1日
Bradfords - Willand BBS からの回答
Good Afternoon Jan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Your kind words and feedback have been passed onto all involved
We hope to see you again soon.
Kind Regards,
Katie
The staff at depot and the driver
The staff at depot and the driver. Prompt service and helpful
2023年6月8日
Bradfords - Willand BBS からの回答
Good Afternoon Mr Williamson
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
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