Brainsmate レビュー 

Brainsmate からの回答

4時間前

Dear Ismail,

Five stars, and one big 'Thank you' from our team!

Glad you had a great experience! 🙌

Customer Support Team
BrainsMate

Brainsmate からの回答

9時間前

Dear Roxy,

Congratulations on taking your first IQ test!

We are absolutely thrilled that you are happy with your results. It’s always exciting to discover more about your cognitive strengths.

Keep challenging yourself, and thank you for choosing us for this experience!

Customer Support Team
BrainsMate

Brainsmate からの回答

9時間前

Dear Paulo,

Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page.

As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription and regarding the payment issue.

We'll be happy to assist you!

Customer Support Team
BrainsMate

Brainsmate からの回答

9時間前

Dear Mark,

Thank you for your valuable feedback.

We are thrilled that you had a positive experience with us. Our team is always striving to improve, and we will certainly take your request for higher complexity into account for future updates.

We wish you all the best and thank you for being part of our community!


Customer Support Team
BrainsMate

Brainsmate からの回答

2日前

Dear Sebastian,

We're sorry you're having trouble canceling your subscription.

We'd like to point out that we haven't received any requests from you to our support team.

Please contact our Customer Support Team via email at support@brainsmate.com so we can look into the situation and resolve your payment issue.


Customer Support Team
BrainsMate

Brainsmate からの回答

3日前

Dear James King,

We are very sorry that you have this opinion about our site.

We'd like to point out that we haven't received any requests from you to our support team.

Please contact our Customer Support Team via email at support@brainsmate.com so we can look into the situation and resolve your payment issue.


Customer Support Team
BrainsMate

Brainsmate からの回答

3日前

Dear Suood Alalawi,

As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription and regarding the payment issue.

If you have any further questions, please email us at support@brainsmate.com.


Customer Support Team
BrainsMate

Brainsmate からの回答

2026年6月30日

Dear Adrian,

Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page.

As we see, you have already written to us and we have cancelled your subscription at your request.

In case of any questions, please contact our Customer Support Team via email support@brainsmate.com

We'll be happy to assist you!


Customer Support Team
BrainsMate

Brainsmate からの回答

2026年6月29日

Dear Tristan,

As far as I can see, we immediately sent you an email once we received your subscription cancellation request.
Unfortunately, we have not received any reply from you, so we were unable to finalize the cancellation.

By purchasing a subscription, you expressly authorize us to charge your payment method automatically at the end of each billing period for the subscription price shown at checkout, until you cancel. Unfortunately, the subscription wasn't canceled in a timely manner, so it was automatically extended to the monthly package.

As we can see, you have already contacted our support team and a full refund has been issued to you.
Also, your subscription has been canceled and you will not be charged again.

We value our users and hope we were able to resolve your issue.


Customer Support Team
BrainsMate

Brainsmate からの回答

2026年6月21日

Dear Jaslyne,

We are sorry for any confusion regarding the recent charge on your account.

Upon reviewing our system, the $29.99 charge was an automatic renewal for the subscription that began with a trial on June 4, 2026. Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page. By completing the initial transaction, you acknowledged and agreed to these rules.

Because the subscription was unfortunately not canceled before the trial period expired, the system automatically processed the payment for the next billing cycle.

To prevent any future billing, we have already canceled your active subscription. You will not be charged again, and you may continue to use all premium features until the end of your current paid period.

In case of any questions, please contact our Customer Support Team via email support@brainsmate.com

Brainsmate からの回答

2026年6月14日 に更新

Dear Vanessa,

Thank you for your feedback.

We've thoroughly investigated the issue and found a solution.

Your results are ready, they are in your profile.

As far as we can see you had problems receiving the email with the login link because you unsubscribed from receiving emails from us.
We have fixed this situation. Please try generating the link again. If you don't see the login email in your inbox after a few minutes, please be sure to check your Spam, Junk, or Promotions folders.

If you still have problems accessing or receiving results, please email us at support@brainsmate.com.

We'll be happy to assist you!

Customer Support Team

Brainsmate からの回答

2026年6月13日 に更新

Dear George,

Thank you for taking the time to share your feedback with us.

Your support means a lot to us, and we truly appreciate you taking the time to share your experience.

We wish you all the best and thank you for being part of our community!


Customer Support Team
BrainsMate

Brainsmate からの回答

2026年6月1日

Dear Andrew,

Thank you for taking the time to share your experience. We are so happy to hear that our platform gave your brain a good workout and that you had a lot of fun in the process. Your recommendation means the world to us, as word-of-mouth from smart, competitive users like you is how we grow.

Keep your mind sharp, and we hope to see you back for another challenge soon!

Cheers,
Customer Support Team