Friendly contact who made sure everything needed was supplied with the equipment and gave me an overview of how to use the carpet cleaner. Opted to pick up and return as the delivery charge was a bit... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Hired demolition hammer to break up concrete drive. First day, breaker started slowing down and then stopping. Called a Brandon and suggested I take it back, when I asked if someone could come out wit... もっと見る
企業が回答しました
Service was fine and staff were helpful and efficient. Only four stars however as the equipment (a compactor plate) failed after 10 mins of use. It was swapped out without any problem but I pretty... もっと見る
企業が回答しました
Contacted Carl on the Wednesday, he arranged everything as agreed, on the day Rob made sure everything was organised as per my previous visit. Excellent service Fully recommend Great to deal wit... もっと見る
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
Unit 4, Miller Street, AB11 5AN, Aberdeen, 英国
- 01224 224290
4.3
優良
60件のレビュー
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brandon Hire Station - Aberdeen からの回答
Hi Max, thank you for your review. We're delighted to hear that you received first class service from our Aberdeen branch. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Aberdeen からの回答
Hi Gareth, thank you for your positive review. We're glad to hear that you received helpful service from our Aberdeen team and got the tools you needed. Kind regards, the Brandon Hire Station team.
Easy service to use
Easy service to use, efficient and not overly expensive. 10/10 would recommend!
2025年8月27日
Brandon Hire Station - Aberdeen からの回答
Good afternoon, thank you for choosing to hire with us. We're pleased to hear that you found our hire process easy and efficient. We appreciate your recommendation and hope to assist you again in the future! Kind regards, the Brandon Hire Station team
Staff were very efficient
Staff were very efficient, everything was ready for collection & checked over with me to ensure it was suitable and what I required
2025年7月31日
Brandon Hire Station - Aberdeen からの回答
Hi John, thank you for your feedback. We're glad to hear our team provided efficient service and took the time to ensure everything was ready and right for your needs. Kind regards, the Brandon Hire Station team.
Equipment not very reliable and doesn't…
Equipment not very reliable and doesn't give a professional finish. Limited communication re drop off and pick up of hire equipment
2025年8月4日
Brandon Hire Station - Aberdeen からの回答
Hi Jacqueline, thank you for your feedback. We are extremely sorry to hear that you were not satisfied with the equipment and communication you received during your hire. We will be looking into this to ensure we are offering our customers the highest quality service. Kind regards, the Brandon Hire Station team.
Hired demolition hammer to break up…
Hired demolition hammer to break up concrete drive. First day, breaker started slowing down and then stopping. Called a Brandon and suggested I take it back, when I asked if someone could come out with new breaker I was refused as they were too busy. After a while breaker working again so continued for rest of day. Second day, same again. This time called and returned, was given much smaller breaker without offer of cheaper rate. When explained problem technician in yard said, “yeah, it’s been doing that, changed switch but guess that’s not it”. Staff in yard good, disappointed in management who couldn’t offer same swap or send someone out, nor offer of reduced rate for smaller machine.
2025年7月28日
Brandon Hire Station - Aberdeen からの回答
Hi Gordon, thank you for your feedback about your recent experience and for raising these concerns. We apologise for the issues and delays this caused for your work. We will take your comments about the equipment replacement and rates on board. Kind regards, the Brandon Hire Station team.
Helpful staff, quick and efficient but equipment failed …
Service was fine and staff were helpful and efficient.
Only four stars however as the equipment (a compactor plate) failed after 10 mins of use. It was swapped out without any problem but I pretty much lost the 1st day of the hire.
2025年7月24日
Brandon Hire Station - Aberdeen からの回答
Hi James, thank you for your feedback and for highlighting the helpful service from our team. We’re very sorry to hear about the initial issue with the compactor plate and understand how frustrating it must have been to lose time on the first day of your hire. While we're glad the swap was handled smoothly, we appreciate you bringing this to our attention. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Aberdeen からの回答
Hi Marion, thank you for your 5-star review. We're pleased to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.
Good customer service.
2025年7月3日
Brandon Hire Station - Aberdeen からの回答
Hi Mark, thank you for your 5-star review. We're happy to hear that you received good service during your hire. Kind regards, the Brandon Hire Station team.
No refund issued even when retired item…
No refund issued even when retired item 5 days before end of hire and been told refund will be done.
No vat invoice and no chance to getting one
2025年6月18日
Brandon Hire Station - Aberdeen からの回答
Hi Pablo, thank you for your feedback and bringing this to our attention. We have sent your review and details on to our customer team to investigate this for you now. We apologise for the lack of communication concerning this issue. If you would like to contact our customer team directly please give us a call on 0345 604 5337. Kind regards, the Brandon Hire Station team.
Easy to complete the rental process…
Easy to complete the rental process online in advance.
Shame they didn't have the details in the branch but didn't cause any problems.
2025年6月10日
Brandon Hire Station - Aberdeen からの回答
Hi James, thank you for your review of your recent online hire and experience with our Aberdeen branch. We apologise for any initial miscommunication, but are glad to hear that this did not affect your otherwise excellent hire experience. Kind regards, the Brandon Hire Station team.
Excellent
Very easy to order. Always informed where delivery was and when collection will be made. Delivery driver was friendly and helpful.
Could not ask for more. Excellent service.
2025年5月19日
Brandon Hire Station - Aberdeen からの回答
Good afternoon, thank you for your wonderful review about your recent hire experience. It's great to hear that you received excellent service from out team and were happy with our order and delivery process. Thank you for hiring with us and we hope to support you again soon! Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Aberdeen からの回答
Hi Andy, thank you for your 5-star review. We're pleased to hear that you received great service during your hire. Kind regards, the Brandon Hire Station team.
Weekend aerator hire
Booked aerator for a weekend but delayed for a week due to damaged machine. All was dealt with efficiently
2025年3月31日
Brandon Hire Station - Aberdeen からの回答
Hi Alisdair, thank you for your review. We apologise for the delay with the aerator due to the damaged machine, but we're glad to hear that the situation was handled efficiently. We appreciate your understanding and hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Hired equipment was in good condition…
Hired equipment was in good condition and at a reasonable price. Staff were friendly and helpful.
2025年3月16日
Brandon Hire Station - Aberdeen からの回答
Hi David, thanks for leaving your positive feedback. We're pleased to hear that you were happy with our prices and the condition of the equipment, and that our team were friendly and helpful. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Aberdeen からの回答
Hi Petr, thank you for your review and choosing to hire with us. It's great to hear that you were satisfied with the service you received from our team. Kind regards, the Brandon Hire Station team.
The hire couldn't have gone better
The hire couldn't have gone better. Equipment was ready on the day and the fellows in the shop gave me a hand when returning it
2025年2月12日
Brandon Hire Station - Aberdeen からの回答
Hi Orinemia, thank you for your review. We're pleased to hear that your hire experience went smoothly and that our team was able to assist you with the equipment return. Kind regards, the Brandon Hire Station team.
Poor customer service.
I attempted to hire 2 size zero Acrows for a job with tight tolerances. The acrows I has given would only contract as far as 107cm, not the 104 cm stated. I could see other acrows on the rack that were retracted shorter, but staff were abrupt and unhelpful, refused to let me select these ones and would only cancel my order and refund me. Very frustrated, a wasted morning ordering the stuff and driving in, I'll head to Jewsons for the mini digger and power barrow I need next month, and indeed any future requirements. Staff there were helpful and polite, and their acrowprops works as per spec.
2025年1月28日
自発的なレビュー
Brandon Hire Station - Aberdeen からの回答
Hi Neil, thank you for your feedback. We're extremely sorry to hear that your recent experience did not meet the high standards of service we expect to deliver. We apologise for the inconvenience this caused you, and will pass your feedback on to ensure this is addressed. Kind regards, the Brandon Hire Station team.
Knowledgeable and most helpful staff!
The guy at the counter was the most helpful - he explained how to use the equipment and helped to move the equipment to the car. Would rent from this company again!
2024年10月3日
Brandon Hire Station - Aberdeen からの回答
Hi Hazleen, thank you for your 5-star review. We're pleased to hear that our Aberdeen team were helpful and provided advice for using the equipment. We hope to see you again soon! Kind regards, the Brandon Hire Station team.
Great service
Great service and were able to still help even when I had to pull the order forward by 2 days. Will be using them again
2024年10月1日
Brandon Hire Station - Aberdeen からの回答
Hi GC, thank you for your review! We're pleased to hear that our Aberdeen team provided great service during your hire and could accommodate your schedule change. We look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
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