The product itself is good and very good value for money for the hire. What was let down was the delivery/collection service. Poor communication. The driver was there before I received the text g... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Quick, easy and efficient!! The while process if booking and collection was simple and straight forward. The staff were very helpful.
企業が回答しました
Easy to order. Was given a delivery time slot on the day. Delivery driver very helpful & arrived within the time slot.
Easy to order the right equipment online, which was delivered and collected on time by very friendly and efficient driver.
企業が回答しました
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
Neale Way, Island Trade Park, Bristow Broadway, BS11 9FB, Avonmouth, 英国
- 01179 823 484
4.1
ほぼ満足
16件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff at Avonmouth
2025年10月22日
Brandon Hire Station - Avonmouth からの回答
Good morning, thank you for your positive review about our Avonmouth branch. We're pleased to hear that you had a great hire experience and that our team made a positive impression. Kind regards, the Brandon Hire Station team.
The product itself is good and very…
The product itself is good and very good value for money for the hire.
What was let down was the delivery/collection service.
Poor communication. The driver was there before I received the text giving me time of delivery.
The collection date was changed at last minute without information.
Apparently it's all in contract but no good when not on site all the time.
I will use the company again but I will definitely collect and return myself
2025年6月5日
Brandon Hire Station - Avonmouth からの回答
Hi Sylvian, thank you for your feedback about your recent hire. We apologise for the communication you received concerning your order delivery and will take your comments about this on board. Kind regards, the Brandon Hire Station team.
Quick and easy!!
Quick, easy and efficient!! The while process if booking and collection was simple and straight forward. The staff were very helpful.
2024年12月5日
Brandon Hire Station - Avonmouth からの回答
Hi Mike, thank you for your 5-star review! We're delighted to hear that you found our booking and collection process quick, easy, and efficient, and that our team were very helpful. Kind regards, the Brandon Hire Station team.
Unfortunately I had a poor experience…
Unfortunately I had a poor experience renting a floor sander and orbital sander for a bank holiday weekend. For some reason it was difficult to use the website, I selected the products I wanted to hire but couldn’t get to the “checkout” page - it took several attempts before I was able to place the order.
The staff at the hire station were friendly but unfortunately the floor sander stopped working after only half a day of sanding. It developed an electrical fault and kept tripping the RCB. I tried raising the issue on the website but got no response. When I tried to follow up the “ticket” had been closed.
As a result I was only able to sand one of three floors and most of that was on my hands and knees with the orbital edge sander. When I returned the products I was expecting a refund for the time I was unable to use the floor sander. I got a small refund, which I think was for the unused sanding belts, but so far nothing like an apology.
2024年5月23日
Brandon Hire Station - Avonmouth からの回答
Hi Andy, thank you for your feedback. We're very sorry to hear that you experienced an issue with the equipment during your hire, and apologise that your ticket was unexpectedly closed. We have passed your review on to our team to investigate this matter. Kind regards, the Brandon Hire Station team.
Correct equipment delivered and picked…
Correct equipment delivered and picked up on time. Thanks
2024年5月20日
Brandon Hire Station - Avonmouth からの回答
Hi Philip, thank you for your feedback! We're glad to hear that you were satisfied with the equipment and service provided by our Bristol team. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Avonmouth からの回答
Hi Chas, thank you for your 5-star review. We're pleased to hear that our delivery and collection service met your expectations and that you found our Bristol team helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Very Straight Forward
Easy to order the right equipment online, which was delivered and collected on time by very friendly and efficient driver.
2024年4月11日
Brandon Hire Station - Avonmouth からの回答
Hi Darren, thank you for your positive feedback. It's great to hear that you found it easy to order the right equipment online and that our driver was friendly and efficient during your hire. Please do get in touch if we can assist you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Avonmouth からの回答
Hi Simon, thank you for your 5-star review. We're delighted to hear that you had an excellent hire experience and found our delivery service quick and easy. Kind regards, the Brandon Hire Station team.
Easy to order
Easy to order. Was given a delivery time slot on the day. Delivery driver very helpful & arrived within the time slot.
2023年8月15日
Wacker Plate
Delivery and Return very easy, extending term very easy all done online. Very efficient!
2023年7月29日
Excellent service
Excellent service, good communication on delivery updates, and good value for money.
2023年7月6日
Excellent service very helpful
Excellent service very helpful. reasonable price. all equipment in great condition.
2023年5月27日
Brandon Hire Station - Avonmouth からの回答
Good afternoon Calum. Thank you for leaving Brandon Hire Station a 5* review, we're glad you had great service and that our prices are competitive
Excellent service from order to…
Excellent service from order to delivery and then collection . All spot on .
2022年8月30日
Great depot
Tim and the team at Avonmouth supported me with a recent festival, they were great, very responsive, very accommodating, kept me updated at every point. their equipment was immaculate. I cant recommend Tim and his team enough
2022年6月23日
自発的なレビュー
Good but with a but
Hired a compactor which was easy to pick up , easy to use and staff on collection and drop fine
However returned the kit full of fuel but still got charged for the fuel . Chased the depot who said it was a mistake . Then had to ring head office to get a refund .
Lot of hassle
Moral of the story get the check in paper work agreed before leaving
2022年5月17日
Brandon Hire Station - Avonmouth からの回答
Hi Richard, thank you for taking the time to leave us this feedback about the hire of the plate compactor. Please allow me to apologise for the frustration you must have felt having to chase this up. I will definitely be passing this feedback on to the depot to help make us better and to ensure this doesn't happen again. If you do need to contact me about anything else, you can get in touch on 0161 768 2842, thanks Jo - Customer Care Team.
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