they went above and beyond to be helpful. They got me what I needed on time (although didn’t send me a notification when it arrived). But as a first time customer, I would definitely use them again.
企業が回答しました
所在地
所在地を変更Unit 8, 256 Kingsway North, Team Valley Trading Estate, NE11 0JS Gateshead, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very competitive price for hire of an electric wacker plate. Staff very friendly and helpful rearranging dates when I had to cancel original hire date. Plate immaculately clean. Staff helped me manoeu... もっと見る
企業が回答しました
Requested for solid tines on the aerator that I hired, however, it came with hollow ones. One of the tines broke so had to go back for a replacement but couldn't get this sorted for 24 hours. Was offe... もっと見る
企業が回答しました
Staff always go above and beyond to help. I've only hired a few times from this store using collection, but it's so easy to do online. They'll also help you get the stuff into the car. A bit of... もっと見る
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
Unit 8, 256 Kingsway North, Team Valley Trading Estate, NE11 0JS, Gateshead, 英国
- 0191 482 0342
4.7
優良
46件のレビュー
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brandon Hire Station - Gateshead からの回答
Hi David, thank you for your positive review. We're pleased to hear that you received professional and friendly service from our Gateshead team. Kind regards, the Brandon Hire Station team.
Great experience
Great experience, the guys there were very helpful, really good customer service
2025年11月3日
Brandon Hire Station - Gateshead からの回答
Hi Lucy, thanks for your positive review. We're pleased to hear that you had a great hire experience and were happy with the helpful service you received from our Gateshead team. Kind regards, the Brandon Hire Station team.
they went above and beyond to be…
they went above and beyond to be helpful. They got me what I needed on time (although didn’t send me a notification when it arrived). But as a first time customer, I would definitely use them again.
2025年10月21日
Brandon Hire Station - Gateshead からの回答
Hi Matt, thank you for your review. It's great to know that you had such a positive experience with our team, who supported you with sourcing the equipment you needed on time. We apologise for the lack of notification concerning the delivery and any inconvenience this might have caused. Thank you for choosing to hire with us and we look forward to supporting you again in future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Gateshead からの回答
Hi Ed, thank you for your review. We're happy to hear that you received excellent service during your recent hire and found our collection and return process easy. Kind regards, the Brandon Hire Station team.
Great staff at the Gateshead depot
Great staff at the Gateshead depot, very friendly and helpful. Machine did a great job and good value hire
2025年9月10日
Brandon Hire Station - Gateshead からの回答
Good morning, thank you for your review about your recent experience with our Gateshead branch. We're pleased to hear that you found our team friendly and helpful and that you had a great experience with our equipment. We appreciate your feedback and hope we can assist you again in the future! Kind regards, the Brandon Hire Station team.
Easy online booking
Easy online booking, polite handover and good quality well maintained tool. I will be back
2025年9月19日
自発的なレビュー
Brandon Hire Station - Gateshead からの回答
Hi Garath, thank you for your feedback. We’re pleased to hear you found our online booking straightforward and experienced polite service from our team with good quality, well-maintained tools. We look forward to welcoming you back for your future projects! Kind regards, the Brandon Hire Station team.
Staff answers phone quickly
Staff answers phone quickly. Very helpful in answering queries.
2025年7月21日
Brandon Hire Station - Gateshead からの回答
Hi, thank you for your review. We're pleased to hear our team are quick to answer your calls and helpful when assisting with your queries. We appreciate your feedback and hope to support you again soon. Kind regards, the Brandon Hire Station team.
Outstanding
I’ve used Brandon Hire several times in recent weeks and from booking to collection after use I can’t fault their service
2025年7月14日
Brandon Hire Station - Gateshead からの回答
Hi Craig, thank you for your review and being a valuable customer with us. We're pleased to hear that you have received faultless service from our teams and hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Brandon Gateshead
helpful and informed staff. Dealt with a small problem with the equipment quickly and efficiently.
2025年6月10日
Brandon Hire Station - Gateshead からの回答
Hi John, thank you for your positive review of our Gateshead branch. We're glad to hear that the team quickly resolved an issue with the equipment and provided helpful and knowledgeable service throughout your hire. We hope we will see you again soon. Kind regards, the Brandon Hire Station team.
The company responded immediately to us…
The company responded immediately to us when we realised that pieces had been damaged by a previous hirer and they replaced the equipment immediately when we explained. They also refunded our collection money - could not have asked for better!
2025年5月15日
Brandon Hire Station - Gateshead からの回答
Hi Malcolm, thank you for your feedback about you recent hire. We're really sorry to hear about the issue with the equipment, but we're glad our team quickly sorted a replacement for you. Your feedback is greatly appreciated and we hope we can support you again in future! Kind regards, the Brandon Hire Station team.
Great service and friendly approach…
Great service and friendly approach made it all very easy
2025年3月28日
Brandon Hire Station - Gateshead からの回答
Good afternoon, thank you for your 5-star review! We're glad to hear that you received great service and found our team friendly. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Gateshead からの回答
Hi Nigel, thank you for your 5-star review. We're pleased to hear that you received excellent service during your hire. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Excellent kit and great customer…
Excellent kit and great customer service. A pleasure to hire from you.
2025年2月4日
Brandon Hire Station - Gateshead からの回答
Hi, thanks for your review about your recent hire experience. We're glad to hear that you found our kit excellent and received great customer service. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Excellent service from start to finish
Excellent service from start to finish. Only hire company to have the weed/moss brush in the UK. Prompt delivery and collection.
2025年1月21日
Brandon Hire Station - Gateshead からの回答
Good afternoon, thank you for your review. We're happy to hear that you were pleased with our service and found our prompt delivery and collection to your satisfaction. Kind regards, the Brandon Hire Station team.
Very helpful,delivery and collection on…
Very helpful,delivery and collection on time and no fuss
2024年10月29日
Brandon Hire Station - Gateshead からの回答
Hi George, thank you for your 5-star review. We're delighted to hear that you found our delivery and collection service timely and hassle-free. Kind regards, the Brandon Hire Station team.
Fantastic service
Excellent service. Great help by lad at the base to ensure I could get the wonder splitter delivered for the weekend still after realising I wouldn't be able to get it home.
2024年10月15日
Brandon Hire Station - Gateshead からの回答
Hi PT, thank you for your feedback! We're happy to hear that you received excellent service and that our team was able to ensure the splitter was delivered in time for the weekend. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Gateshead からの回答
Hi Kevin, thank you for your 5-star review. We're happy to hear that you found our service professional from start to finish. Kind regards, the Brandon Hire Station team.
If only everything worked as well as this order.
I ordered some equipment to be delivered for a weekend in the garden. Delivered on time, everything worked as expected and job completed successfully.
2024年9月17日
Brandon Hire Station - Gateshead からの回答
Hi John, thank you for your 5-star review. We're pleased to hear that the equipment was delivered on time and worked as expected, helping you complete your garden project successfully! Kind regards, the Brandon Hire Station team.
Good rental & product
Great price and the equipment was in first class condition. Service from the branch was great. Couldn’t fault them.
2024年8月30日
Brandon Hire Station - Gateshead からの回答
Hi Tony, thank you for your 5-star review! We're delighted to hear that you found our prices competitive and our equipment in excellent condition. It's great to know that you were pleased with the service from our branch. Kind regards, the Brandon Hire Station team.
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