Brandon Hire Station - Grimsby レビュー 21

TrustScore 5段階評価の4

4.2

Rendel Street, West Marsh Industrial Estate, DN31 1SF Grimsby, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Hire of concrete breaker, chisels and transformer. Staff friendly and helpful. Online communications good. Received equipment, first issue was the breaker was too big heavy and bulky I had used a smal... もっと見る

企業が回答しました

5つ星のうち5の評価

Hired a Gantry from these guys on very short notice for a customer, and the service was absolutely amazing. Nothing was to much trouble, response time was spectacular and Sarah and Shane who I dealt... もっと見る

5つ星のうち5の評価

I find it far easier to rent say, a wheelbarrow or mitre saw for three or four days for a one off job rather than buying same and leaving it unused for months/years on end taking up garage space.... もっと見る

5つ星のうち5の評価

Grimsby Branch, 5 star service from start to finish. Communication with Sarah the Manager was brilliant, by email or phone. Can't fault them. Professional, reliable, efficient throughout process. Than... もっと見る

企業が回答しました


企業情報

  1. 建設機械賃貸サービス
  2. 工具レンタル サービス

当該企業による記述

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


連絡先

  • Rendel Street, West Marsh Industrial Estate, DN31 1SF, Grimsby, 英国

  • 01472 243 730

4.2

ほぼ満足

TrustScore 5段階評価の4

21件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 99%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Good service

Hired some trestles and planks from this firm good quality gear and came on time.

2025年6月23日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Good morning, thank you for your review about your recent hire experience. We're happy to hear that you received good service from our team and were happy with our prices. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.

5つ星のうち1の評価

Very unhelpful staff

Point blanked refused to help me lift wacker plate in the back of my car. Watched me struggle and could see the staff smiling behind the counter. There were 2 staff who could have helped but left me to lift on my own.

2025年5月27日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi Mr Cormack, thank you for your feedback and making us aware of this. We sincerely apologise that support was not offered in this instance and appreciate you bringing this to our attention. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Great service

Great service!

Super simple booking process, item was ready as soon as we arrived.

2025年5月21日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Good afternoon, thank you for hiring with us. We're pleased to hear that you received great service from our Grimsby team and found our ordering process easy. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

5 star service

Grimsby Branch, 5 star service from start to finish. Communication with Sarah the Manager was brilliant, by email or phone. Can't fault them. Professional, reliable, efficient throughout process. Thank you

2025年3月12日
自発的なレビュー
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi Sue, thank you for your feedback about your recent hire experience. We're thrilled to hear that you received brilliant service from Sarah and the team at our Grimsby branch. Your positive feedback about our communication and efficiency are greatly appreciated. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Very helpful and extremely efficient…

Very helpful and extremely efficient staff

2024年12月5日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi Adrian, thank you for hiring with us. We're delighted to hear that you found our team helpful and extremely efficient. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Brandon Tool Hire were a pleasure to…

Brandon Tool Hire were a pleasure to deal with and extended my hire when required. Friendly staff, great price and good tools, highly recommend.

2024年10月3日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi John, thank you for your positive review. We're pleased to hear that you found our Grimsby team friendly and that our prices and equipment met your expectations. We appreciate your recommendation and hope to see you again in future. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Unbelievable price and easy collection

Unbelievable price and easy collection. Drop off no dramas just as easy as pick-up polite friendly staff easy to book items needed.

2024年9月19日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi Simon, thank you for choosing to hire with us. We're pleased to hear that you found our collection service easy and our prices competitive. We appreciate your feedback and hope to see you again in the future! Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Excellent service was provided when we…

Excellent service was provided when we recently hired a cement mixer. Staff very helpful .

2024年9月9日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi, thank you for your 5-star review. It's great to hear that you received excellent service and found our Grimsby team very helpful during your recent hire. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Excellent hire company

Fast and an effective service the staff are very friendly and helpful

2024年6月8日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi Mr. Wheatley, thank you for your 5-star review. We're delighted to hear that you found our service fast and effective, and our Grimsby team friendly and helpful. Your feedback is much appreciated. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Brilliant service from the Grimsby team…

Brilliant service from the Grimsby team again. Polite, friendly, and punctual 👍

2023年10月25日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi Andrew, thank you for sharing positive feedback about your hire experience. We're pleased to hear that you received brilliant service from our Grimsby branch and found the team friendly and punctual. We hope we will see you again in the future if you have any further hire needs that we can support you with. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Very Happy Customer!

I find it far easier to rent say, a wheelbarrow or mitre saw for three or four days for a one off job rather than buying same and leaving it unused for months/years on end taking up garage space.
I chose Brandon because it was one of the three or four hire firms in my general area (Grimsby), but the only one to have consistently good reviews.
The hire process is slick and easily completed online, and the items are ready for pickup on arrival, returning them is a breeze also. I always choose pickup, as I have a van, but delivery and pickup is always available for a fee.
I have used them now on multiple occasions and I'm happy to leave a positive review. Be aware though that just pitching up to a Brandon station out of the blue to hire something will probably require some sort of deposit, whilst setting up an account and hiring online is painless. Use Brandon Hire with confidence.
Hope this helped!

2023年9月8日
5つ星のうち5の評価

Top Class Service

Hired a Gantry from these guys on very short notice for a customer, and the service was absolutely amazing. Nothing was to much trouble, response time was spectacular and Sarah and Shane who I dealt with were a delight. Would not hesitate to use them for our business again at all. Would highly recommend.

2023年8月4日
自発的なレビュー
5つ星のうち3の評価

Hire of concrete breaker

Hire of concrete breaker, chisels and transformer. Staff friendly and helpful. Online communications good. Received equipment, first issue was the breaker was too big heavy and bulky I had used a smaller breaker from Brandons previously and much better sized for the task in hand. Secondly the breaker was supplied with wrong sized chisels, so my first use of the breaker was very difficult as chisels were dropping out while trying to contend with a very heavy machine. This was remedied when making enquiries and taking back to the hire station where the fitter had recognised the issue immediately. New right size chisel were provided.

2023年8月2日
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Hi Martin, thank you for your review. We appreciate your feedback about the machine, and are sorry to hear that that this breaker wasn't as suitable for you. We apologise for the mistake that was made with the chisels and for any delays this caused for you. We will take your comments on board to ensure we continue to improve our service. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Very pleased with the service at…

Very pleased with the service at Grimsby

Initially hired some Sanders for the weekend, which ended up not working all that great. These things happen, slight hiccups happen, though was a tad worried that we was going to encounter difficulties in refunds or rebooking. Not the case at all, after a quick chat we was given a full refund and the next weekend we had free we tried hiring the Sanders again. EVERYTHING worked spot on.

Both the lady and chap behind the counter was super helpful and polite. Brilliant service, will use again without hesitation. This review should only give you more confidence in using GY Brandon Hire!!!

2022年3月23日
5つ星のうち1の評価

I hired two dehumidifiers from the…

I hired two dehumidifiers from the Grimsby branch for two days (Order No.540005473). When they were plugged in it tripped the breakers. New breakers were delivered which still tripped. I arranged for the branch to collect a day early because they were of no use. I was still charged the full amount. I explained to the manager I had recently had a full electrical test on the house and there was no issue with the house electrics and it was their units that were tripping and not the house electrics. I asked if there was a compromise on the hire cost as neither party could definitely say were the problem was. I was told no. I rang customer service who transferred me back to the branch to be told again, nothing would be done. Rang customer services again who transferred me back to branch, and guess what? I was told nothing could be done. I was then told by the branch they would not refund any money as I had paid a lower price in the first place. Its irrelevant what I paid if I cant get it to work.

2022年3月17日
自発的なレビュー
Brandon Hire Station - Grimsby ロゴ

Brandon Hire Station - Grimsby からの回答

Good afternoon Mr Barr, thank you for taking the time to leave us a review. I can understand your frustration with the situation and I am sorry that on this occasion you have not had a good experience hiring with us. I will look into what happened with the depot and be in touch in due course. Please feel free to email us at customercare@brandonhirestation, if you feel there is any further information you would like to add. Many thanks, Emma, Customer Care Team

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