the staff were helpful and informative and easy to deal with. However your online system lets you down I went to collect the machine and times of opening did not match the time when the premises... もっと見る
企業が回答しました
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Ordered and had delivered promptly a 1.8m working platform. Depot staff and delivery and collection drivers couldn’t be better. Proper down earth and helpful. Would use again without question!
企業が回答しました
Friendly and helpful delivery/collection drivers even waited until I finished using the wheelbarrow on day of collection Great communications with staff when calling on the phone number Speedy ref... もっと見る
企業が回答しました
Helpful and professional. The Long Eaton branch made things easy and even assisted with loading my vehicle. The whole process was as straightforward as buying from a local shop
企業が回答しました
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
Fields Farm Road, Long Eaton, NG10 3FZ, Nottingham, 英国
- 0115 973 0777
4.3
優良
23件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
the staff were helpful hampered by a chaotic online system
the staff were helpful and informative and easy to deal with. However your online system lets you down
I went to collect the machine and times of opening did not match the time when the premises did open. In addition one machine i ordered was not on site
This had to be collected from Derby branch and then tested I had hired for one day so this pressured me with the work I had to do in the allotted time I had to complete the work. having to return to the dept at 1pm to collect the second machine. In effect i paid for one days hire and in fact got half a days usage. in addition the dust collection bag for one machine was incorrect and could not be fitted so had to adapt my own dust collection device to accomodate its usage.
2025年11月13日
Brandon Hire Station - Long Eaton からの回答
Hi, thank you for your feedback and bringing your experience to our attention. We apologise for the inconvenience that the separate collections caused for you and the effect this had on your work. We will ensure that the opening times displayed online are confirmed. If you need to discuss this hire any further with our team please give us a call on 0345 604 5337. Kind regards, the Brandon Hire Station team.
Quick and Easy
Collection and return of a step ladder was prompt and easy. It didn't take long which was important.
2025年10月28日
Brandon Hire Station - Long Eaton からの回答
Hi Barry, thank you for your review of our Long Eaton branch. It's great to hear that you had a positive hire experience and found our collection process quick and easy. Kind regards, the Brandon Hire Station team.
Helpful and professional
Helpful and professional. The Long Eaton branch made things easy and even assisted with loading my vehicle. The whole process was as straightforward as buying from a local shop
2025年7月29日
自発的なレビュー
Brandon Hire Station - Long Eaton からの回答
Hi John, thank you for your great feedback about our Long Eaton branch. We're pleased to hear that the team provided helpful and professional service and made your hire experience easy and straightforward. Kind regards, the Brandon Hire Station team.
Fantastic service from long Eaton…
Fantastic service from long Eaton branch and Richard for an older lady needing a 10m ladder super. customer service would highly recommend and great price
2025年7月16日
自発的なレビュー
Brandon Hire Station - Long Eaton からの回答
Hi Rhoda, thank you for your brilliant review of our Long Eaton branch. We're delighted to hear that Richard and the team provided fantastic service. Your recommendation is highly appreciated and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Easy booking and collection
Easy booking and collection. Knowledgable and easy going staff. Quality product hired which did a great job
2025年6月13日
Brandon Hire Station - Long Eaton からの回答
Hi Swin, thank you for your 5-star review of your experience with our Long Eaton branch. We're pleased to hear that you had an excellent experience with our team and equipment, and found our order and collection process easy. We hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Long Eaton からの回答
Hi Tony, thank you for your feedback. We're pleased to hear that you found our Long Eaton team extremely helpful and appreciated our prices and wide range of tools. We look forward to serving you again soon. Kind regards, the Brandon Hire Station team.
Great service and communications
Ordered and had delivered promptly a 1.8m working platform. Depot staff and delivery and collection drivers couldn’t be better. Proper down earth and helpful. Would use again without question!
2025年3月14日
Brandon Hire Station - Long Eaton からの回答
Hi Mark, thank you for your review. We're happy to hear that you had a positive experience with our branch team and delivery and collection drivers and we look forward to serving you again in the future! Kind regards, the Brandon Hire Station team.
Good service
Nice early delivery, ladder was in good condition and ideal for the job I used it for
2025年3月4日
Brandon Hire Station - Long Eaton からの回答
Hi Paul, thank you for your feedback about your recent order. We're delighted to hear that the early delivery and the condition of the ladder met your expectations and suited your needs perfectly. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Long Eaton からの回答
Hi Bill, thank you for your review. We're glad to hear that you received great service from our Long Eaton team and that the compactor was delivered promptly. Kind regards, the Brandon Hire Station team.
Always a pleasure using Brandon…
Always a pleasure using Brandon cheapest hire rates and courteous and helpful staff.
2024年7月29日
Brandon Hire Station - Long Eaton からの回答
Hi Simon, thank you for your positive review. We're delighted to hear that you find our hire rates competitive and our Long Eaton branch team courteous and helpful. We hope we can assist you again soon. Kind regards, the Brandon Hire Station team.
Friendly and helpful…
Friendly and helpful delivery/collection drivers even waited until I finished using the wheelbarrow on day of collection
Great communications with staff when calling on the phone number
Speedy refund with no quibbles
Equipment hired was top notch
2024年5月21日
Brandon Hire Station - Long Eaton からの回答
Hi John, thank you for your fantastic review! We're delighted to hear that our delivery and collection drivers were friendly and helpful, and that you found our equipment top-notch. We appreciate your great feedback and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Floor sander - warning re consumables
Hired a floor sander and they were so keen to sell me plenty of consumables on promise that they’d fully reimburse me for those I didn’t use. Well…. They only refunded me in part. It was only about £13 but they weren’t interested even after I escalated the issue out of principle. I won’t use them again.
2024年5月9日
Brandon Hire Station - Long Eaton からの回答
Hi Dean, thank you for your review. We're very sorry to hear that you weren't satisfied with your hire experienced and apologise that the service you received was not up to the high standard we expect. We will pass your review on for investigation. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Long Eaton からの回答
Hi Andy, thank you for your 5-star review. We're delighted to hear that you found our Long Eaton team fantastic and that the equipment was ready for you upon arrival. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Excellent Staff
All staff I dealt with did an excellent job in helping me collect, return and and instruct on equipment use. Thanks
2024年4月15日
Brandon Hire Station - Long Eaton からの回答
Hi Simon, thank you for your 5-star review. We're pleased to hear that our team provided excellent service during your visit. We appreciate your feedback and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Easy to hire equipment the staff was…
Easy to hire equipment the staff was friendly and helpful and the equipment did what I wanted. Very easy process
2024年4月12日
Brandon Hire Station - Long Eaton からの回答
Hi Ashley, thank you for your positive review. We're pleased to hear that you found it easy to hire with us and that our Long Eaton team were friendly and helpful. It's great to know that the equipment met your needs effectively. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Always 10 out of 10 service from the…
Always 10 out of 10 service from the whole team.
2024年3月1日
自発的なレビュー
Brandon Hire Station - Long Eaton からの回答
Hi Otis, thank you for your positive feedback! We're delighted to hear that you consistently receive excellent service from our Long Eaton team. We appreciate your continued support and look forward to serving you again. Kind regards, the Brandon Hire Station team.
The quality of the service
The helpfulness of the person at the counter and the quality of the object hired which worked faultlessly and without any problem
2023年10月23日
Brandon Hire Station - Long Eaton からの回答
Hi Raymond, thank you for your positive review. We're delighted to hear that our Long Eaton team were so helpful and that the equipment you hired worked brilliantly. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Helpful staff but let down by the…
Helpful staff but let down by the machine.
Unfortunately the machine I ordered and collected was not in working condition, the guys in the shop did what they could included going to get a replacement from another shop.
This took a couple of days and delayed the works we had planned, the replacement was a different spec machine and the end results weren’t what I was expecting.
These things happen though
2023年7月31日
Brandon Hire Station - Long Eaton からの回答
Good afternoon Karen, thank you for your feedback. We are very sorry for the issues you experienced with the equipment during your hire and apologise for the delays this caused you. We will look into this to ensure this does not happen in future. Kind regards, the Brandon Hire Station team.
Great Service
Equipment available when required. Drop off and pick up service is excellent and on time - great communication. Would definitely recommend.
2023年6月11日
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