Ease of use and navigating the website. Telephoned the Macclesfield Branch and spoke to a very helpful gentleman. Collected my items, got a full explanation of use and safety from the 2 knowledgeable... もっと見る
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Mixer worked for 1day. Closed weekend so rang Monday was told it would be collected and a manager would ring me. No one did. Collectted but no call. Emailed no response. Still waiting for response a... もっと見る
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I hired a small air cleaner and cables which was a good machine. The lads at the Macclesfield branch were super helpful with all the information, and I had no trouble whatsoever adding on a few more... もっと見る
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Staff couldn’t have been nicer or more helpful. Anything I overbought like sandpaper etc was refunded if unused, delivery and collection of equipment hired right in time. Will definitely use Brandon H... もっと見る
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企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
Unit 2, Mottram Way, Hurdsfield Industrial Estate, SK10 2DH, Macclesfield, 英国
- 01625 664 600
3.6
まあまあ
26件のレビュー
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ease of use and navigating the website
Ease of use and navigating the website. Telephoned the Macclesfield Branch and spoke to a very helpful gentleman. Collected my items, got a full explanation of use and safety from the 2 knowledgeable and friendly members of staff. Easy return explained.
All together, a very good experience.
2025年9月9日
Brandon Hire Station - Macclesfield からの回答
Hi Chris, thank you for your positive feedback. We're pleased to hear you found the website easy to navigate and that our Macclesfield branch team provided friendly, knowledgeable service from start to finish. It’s great to know you felt well-informed about using the equipment and had a smooth return process. We really appreciate your comments and look forward to supporting your future tool hire needs. Kind regards, the Brandon Hire Station team.
Mixer worked for 1day
Mixer worked for 1day. Closed weekend so rang Monday was told it would be collected and a manager would ring me. No one did. Collectted but no call. Emailed no response. Still waiting for response and refund
2025年9月4日
Brandon Hire Station - Macclesfield からの回答
Hi Myra, thank you for bringing this to our attention. We are sorry to hear about the communication you received concerning this issue and have passed this on to our team to investigate and get this resolved. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Macclesfield からの回答
Hi, thank you for your review! We really appreciate your recommendation and are glad to hear you had a 5-star hire experience. Kind regards, the Brandon Hire Station team.
Petrol Jet Wash Hire
Hired a petrol jet wash from Macclesfield branch, Wednesday - Friday. After 2 days of delays regarding a missing connection I finally picked up the equipment on Friday. Costing me an extra days wage for my labourer and 2 wasted trips to the store.
I was told "we'll sort out the extra days when you return it" implying I'd be charged for not returning it within the 2 days I'd booked for. I'd booked Wed-Fri as I was away for the weekend, so informed them they'd need to wait until Monday to get it back.
When we returned to the customers house to use the jet wash, we found the connection hadn't been fitted properly and wasted another 30mins fixing it for them.
This is the second jet wash hired from this company, second time they've let me down. Credit to the Stoke store though, when they found out their jet wash was unavailable, they upgraded the model and got me out the store a happy customer.
Customer service varies by store, my experience with Stoke: Great, Macclesfield, Poor. And if you're on a tight schedule, I'd suggest another company.
2025年7月9日
自発的なレビュー
Brandon Hire Station - Macclesfield からの回答
Hi Josh, thank you for your review. We apologise for the communication you received and for the issues during your pressure washer hire. If you need to discuss this further with our customer team please contact us on 0345 604 5337. We value your feedback and will strive to improve our services to ensure a smoother experience for our customers. Please accept our apologies and we hope to have the opportunity to serve you better in the future. Kind regards, the Brandon Hire Station team.
Petrol Jetwash Hire
Hired a petrol jet wash Wednesday-Friday from the Macclesfield Depot. Came to collect and was told it wasn't ready as it was missing a part. Had a phone call the next day saying it still wasn't ready. Turned up on the Friday to find out what was going on and was told its ready. Ended up delaying the job for 2 days, and as I was away for the weekend I had to fork out a days wage extra for my labourer to cover. Got the jet wash to our customers on the Friday, to find out the part they were waiting for was poorly fitted and had to be fixed by ourselves, so lost another 30 minutes, on top of the 2 extra trips to the shop.
Told me a couple of times "we'll sort out the extra days" implying I was going to be charged for not being able to drop it off over the weekend. The whole point of booking it Wednesday - Friday was because I was away for the weekend.
Second time that I've hired a heavy duty jet wash from this company, second time they've been unable to supply. On the plus side, the previous location that I hired from upgraded me to a bigger model as the one I'd booked was broken. So credit to Brandon Hire Stoke for providing a quick and practical solution.
2025年8月1日
Brandon Hire Station - Macclesfield からの回答
Hi Josh, thank you for your review. We apologise for the communication you received and for the issues during your pressure washer hire. If you need to discuss this further with our customer team please contact us on 0345 604 5337. We value your feedback and will strive to improve our services to ensure a smoother experience for our customers. Please accept our apologies and we hope to have the opportunity to serve you better in the future. Kind regards, the Brandon Hire Station team.
Hire of air cleaner.
I hired a small air cleaner and cables which was a good machine. The lads at the Macclesfield branch were super helpful with all the information, and I had no trouble whatsoever adding on a few more days hire of the equipment as the job took longer than anticipated.
All great, no problems and will use them again.
2025年7月11日
自発的なレビュー
Brandon Hire Station - Macclesfield からの回答
Hi Stephen, thanks for your great review of your recent hire at our Macclesfield branch. We're glad to hear you had an excellent experience with the machine and found our team helpful and accommodating. We hope to see you again soon! Kind regards, the Brandon Hire Station team.
The service we received from Liam and…
The service we received from Liam and his colleagues was first class.
2024年9月9日
Excellent all round!
Excellent demolition hammer, flexible scaffold and great flexible service!
2024年8月20日
Brandon Hire Station - Macclesfield からの回答
Hi Pip, thank you for your 5-star review. We're delighted to hear that you were pleased with the demolition hammer and scaffold you hired, as well as the service from our Macclesfield team. Kind regards, the Brandon Hire Station team.
Quick and reliable service
Quick and reliable service, very reasonable price and friendly staff.
2024年6月5日
Brandon Hire Station - Macclesfield からの回答
Hi James, thank you for your 5-star review. We're delighted to hear that you found our service quick and reliable, and our Macclesfield team friendly. We appreciate your feedback and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Booked on line
Booked on line, but somehow managed to get the wrong date. Agent I spoke to was very helpful, rearranging the booking and getting the scaffolding delivered the same day. Driver who delivered and collected was also very helpful and polite.
2024年6月5日
Brandon Hire Station - Macclesfield からの回答
Hi Andrew, thank you for sharing your experience with us. We sorry to hear there was a mix-up with the booking date, but we're glad our agent could assist in rearranging it promptly. It's great to hear that our driver provided helpful and polite service. We appreciate your feedback. Kind regards, the Brandon Hire Station team.
Easy to book hire on line and pick is…
Easy to book hire on line and pick is local to me so good all round
2024年4月10日
Brandon Hire Station - Macclesfield からの回答
Hi Carolyn, thank you for your 5-star review. We're delighted to hear that you found our online booking process easy and that our Macclesfield branch is convenient for you. We appreciate your feedback and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Sent me a faulty transformer with the…
Sent me a faulty transformer with the Wacker plate so couldn’t use it over the bank holiday week end as planned.
2024年3月26日
Brandon Hire Station - Macclesfield からの回答
Hi Dave, we're extremely sorry to hear that there was an issue with your transformer and apologise for the inconvenience this caused for your hire. If you need to discuss this further with our team please get in touch on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Hired a Petrol Garden Cultivator
Service and delivery staff give excellent customer service at the Macclesfield store.
2024年3月19日
Brandon Hire Station - Macclesfield からの回答
Hi Carole, thank you for your 5-star review! We're delighted to hear that you were impressed with the customer service and delivery from our Macclesfield branch. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Will definitely use for the next project
Staff couldn’t have been nicer or more helpful. Anything I overbought like sandpaper etc was refunded if unused, delivery and collection of equipment hired right in time. Will definitely use Brandon Hire again.
2024年2月26日
Brandon Hire Station - Macclesfield からの回答
Hi Ruth, thank you for your positive feedback and for choosing Brandon Hire Station for your equipment needs. We are delighted to hear that our team provided excellent service and that you were satisfied with the delivery and collection of the equipment. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Macclesfield からの回答
Hi Steve, thank you for your positive review! We're delighted to hear that you always receive great service from our Macclesfield team. We appreciate your feedback and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Very obliging and excellent service.
2023年9月15日
The guys on the counter were very…
The guys on the counter were very pleasant and helpful and the item I hired was excellent and in good condition. I completed my job in super quick time.
2023年4月18日
Brandon Hire Station - Macclesfield からの回答
Good afternoon. Thank you for taking time to review Brandon Hire Station. I will pass your comments onto the branch staff. We are so pleased that the item hired was in good condition and that you managed to complete your job quickly
Always helpful and professional
Happy to accept amendments to orders. VERY patient when I couldn't locate a part when they came to collect - came back the following day when I found it and no penalty charge.
2023年4月10日
Brandon Hire Station - Macclesfield からの回答
Good morning Stuart, thank you for letting us know about your experience in hiring from Brandon Hire Station, it's good to know you had the experience we strive for. We hope you choose to hire from us again in the future
Arrived at the depot to collect the…
Arrived at the depot to collect the product ordered and it was not available as specified. The depot staff were very good and rearranged the order and timing. In the end I was fully satisfied with what I received, but it was not as originally ordered.
2023年3月20日
Friendly service and great prices
Really easy to arrange hire and all staff helpful and friendly. Great communications and very reasonable price. Sanding equipment easy to use and did the job.
2023年1月3日
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