The alarm at this building goes off regularly in the middle of the night , this clearly is not connected properly as no one ever turns up. It’s currently 12:38 on a sunday night and this alarm has bee... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the... もっと見る
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Exemplary service from the guys at Brandon. Have hired several items for some garden projects and equipment provided was clean and in good working order. I had a slight issue with a tile cutter (too... もっと見る
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Visited wheeler St branch Maidstone yesterday to hire a stump grinder. They had got one in for me as theirs was on hire. Staff were very professional, polite, helpful and even helped me load and unloa... もっと見る
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
140 - 154 Wheeler Street, ME14 2UL, Maidstone, 英国
- 0162 267 8985
4.3
優良
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The alarm at this building goes off…
The alarm at this building goes off regularly in the middle of the night , this clearly is not connected properly as no one ever turns up. It’s currently 12:38 on a sunday night and this alarm has been going for over 2 hours now. No signs of anyone coming and no information available online to assist with this issue. Would appreciate this being resolved.
2026年6月22日
自発的なレビュー
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Thank you very much for getting in touch. We've requested some more information to try and resolve any ongoing issues here, so look forward to hearing from you. Kind regards Brandon Hire Station team.
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Louis, thank you for your positive review. It's great to know that you received supportive service from our team during your hire and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Excellent sanding equipment
Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the equipment. Cable on edge sander is very short so an extension cable should be recommended as standard.
2025年10月22日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Richard, thank you for taking the time to leave this positive review. We're glad to hear that you had an excellent experience with our floor sanding equipment and that you were happy with our hire process and the support you received from our team. We appreciate you feedback concerning the Edging Sander cable and and will take this on board to ensure our customers have everything they need. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Robert, thanks for your positive review. We're pleased to hear that you received great service and found our Maidstone Wheeler Street team so helpful. Kind regards, the Brandon Hire Station team.
Good online ordering
Good online ordering, quick delivery and reasonable price. Only downside and hence not a 5star, was late delivery on delivery date and early collection on collection date so you really lose 1 day.
2025年10月7日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Deborah, thank you for your review about your recent experience. We're glad to hear that you were happy with the online ordering process and our pricing. We appreciate your feedback concerning the delivery and collection and apologise for any inconvenience this might have caused for you. Kind regards, the Brandon Hire Station team.
Supreme service
Jay, Rob and all the team at Maidstone went above and beyond to get equipment for me. Very helpful and friendly team providing supreme customer service.
2025年10月22日
自発的なレビュー
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Good afternoon, thank you for your brilliant review of our Maidstone Wheeler Street branch. We're thrilled to hear that Jay, Rob and the team provided helpful and friendly support, and went above and beyond to help you get the tools you needed. Thank you for hiring with us and we hope we will see you again soon! Kind regards, the Brandon Hire Station team.
Great Local Hire Company
I always use these guys for hire kit. Prices are generally good, delivery always good and they are local for smaller pick ups on jobs. Really good! Used them for almost a decade.
2025年9月8日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Good afternoon, thank you for your brilliant review and for being a customer with our Maidstone Wheeler Street branch for so many years. We're delighted to know that the team provide good prices and a reliable delivery service for your jobs nearby and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Very easy to use.
Very easy to use.booked on line but talked to them on the phone about drop off and pick up times so I could be home. I Would definitely use them again in the future.
2025年8月21日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Darin, thank you for your positive review. We're glad to hear you found it easy to hire with us and that our team provided good communication on the phone. We hope we can support you again soon! Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Bethan, thanks for your review! We're happy to hear that you received great service from our team and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Very efficient and helpful staff
2025年7月13日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Howard, thank you for your feedback. We're pleased to hear our team was efficient and helpful. If you need any assistance with tool hire or equipment in the future, we're here to help. Kind regards, the Brandon Hire Station team.
Great experience 🙂 I came in not really knowing what…
I came in not really knowing what equipment was needed, super helpful staff and definitely didn’t make me feel silly for not knowing what I wanted. Explained all the kit and sorted it quickly and simply.
2025年7月29日
自発的なレビュー
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Carol, thank you for your lovely review of our Maidstone Wheeler Street branch. We're pleased to hear that the team helped you to find the best product for your project and were so welcoming and helpful. Thank you for hiring with us and we hope we can support you again in future! Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Mick, thank you for choosing to hire with us. We're glad to hear that you found our prices competitive and our team easy to deal with. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Good customer service
Good customer service and I was given appropriate information on how to use tools
2025年6月5日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Emmanuel, thank you for your positive feedback. We're glad to hear that our team offered good service and helpful information about how to use the equipment. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Joe, thank you for your positive review. We're happy to hear that you received excellent service during your hire. Kind regards, the Brandon Hire Station team.
Broken floor sander all weekend
I hired a floor sander for the weekend, it broke down the first day, no backup no shops open to exchange it.
I paid £130 and was left with a broken tool all weekend unable to complete my floor project. I've now paid the professionals to come in and do it!
The guy in the shop was pleasant enough was talk about giving me a refund but that's all gone cold.
2025年5月6日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi, thank you for your feedback about your recent order. We're very sorry to hear about the issue with the equipment and apologise for the inconvenience this caused you. We have looked into this for you and can see a refund for your hire from the 14th May. If you have any further queries about this, please do get in touch with us on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Rob at Maidstone ME14 2UL branch…
Rob at the Maidstone ME14 2UL branch was EXCELLENT. The store is absolutely immaculate too! Rob's knowledge and attention to detail/customer care is superb. The whole team were helpful and friendly and did not make me feel silly or stupid for not knowing exactly what I needed. Keep up the great service guys, and thank you !
2025年3月19日
自発的なレビュー
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Lorraine, thank you for your wonderful 5-star review. We're pleased to hear that Rob and the team at our Maidstone branch provided you with excellent service and made you feel comfortable. Your positive feedback about the branch and the team's helpfulness are greatly appreciated. Kind regards, the Brandon Hire Station team.
Great customer service
Great customer service. The guy in the Maidstone branch was really helpful.
2024年10月18日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Ed, thank you for your positive feedback. We're delighted to hear that you received great customer service at our Maidstone branch and that our team member was really helpful. Kind regards, the Brandon Hire Station team.
All the staff helpful and efficient.
I wanted to hire a drill but could not decide between two drills that were available. Rob the manager was friendly and helpful, setting up the two drills and explaining the advantages of both so that I could compare the two. I was very happy with the drill I chose. I can recommend hiring from the Wheeler Street site, as dealing with Rob and the staff was a pleasure.
2024年10月16日
自発的なレビュー
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi John, thank you for your 5-star review! We're pleased to hear that Rob and the team at our Maidstone Wheeler Street branch were able to assist you in choosing the right drill. Your recommendation means a lot to us. Kind regards, the Brandon Hire Station team.
Great equipment and service
Delivered and picked up when they said.
Scaffold was in good condition.
Although a time window was provided it only gave a few minutes notice of arrival!
2024年8月9日
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi David, thank you for your review. We're glad to hear that the scaffold was in good condition and that our delivery and pick-up were timely. We apologise for the short notice on the arrival window and appreciate your feedback on this matter. Kind regards, the Brandon Hire Station team.
I called this branch to hire a moss…
I called this branch to hire a moss removal machine but they didn't have this in stock and I needed this for the next day. I was dealing with Rob from the branch and he was so helpful he went out of his way to collect this machine from another branch so I had this for the next day, top service provided by Rob making this all so easy that i cant wait to go back and used Brandon tool hire again. Once again thank you Rob for all you help. See you soon.
2024年7月10日
自発的なレビュー
Brandon Hire Station - Maidstone - Wheeler St. からの回答
Hi Ash, thank you for your wonderful 5-star review. We're thrilled to hear that Rob was able to assist you so effectively and make your experience with us seamless. We look forward to welcoming you back soon. Kind regards, the Brandon Hire Station team.
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