Late delivery, given items extra day but they couldn’t collect immediately then was told I would be charged for extra days. poor customer service, over 6 calls to try and sort this out!!! Resolved but... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service and a delivery with a smile. The items were clean and looked after. The delivery man was very polite and helpful.
How easy it was to deal with you, r company, and professionalism of your helpful staff
企業が回答しました
Good service and delivery kept updated with email and text and driver called before delivery. Returning the item was a pain and nobody answered the phone or 2 days to reply by email finally picked up... もっと見る
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
Unit 7, Merthyr Tydfil Industrial Estate, CF48 2SR, Merthyr Tydfil, 英国
- 01685 723 050
4.3
優良
14件のレビュー
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brandon Hire Station - Merthyr Tydfil からの回答
Hi Sharon, thank you for your positive review. We're delighted to hear that you received great service from our Merthyr Tydfil team and were happy with your hire experience. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Merthyr Tydfil からの回答
Hi Christopher, thank you for your 5-star review. We're happy to hear that you had a great hire experience and found our service reliable. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Merthyr Tydfil からの回答
Hi Darren, thank you for your 5-star review. It's great to hear that you received friendly service from our team. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Late delivery fiasco
Late delivery, given items extra day but they couldn’t collect immediately then was told I would be charged for extra days. poor customer service, over 6 calls to try and sort this out!!! Resolved but blame put on automatic messaging….. well get rid of it! I will be looking elsewhere next time
2024年4月10日
Brandon Hire Station - Merthyr Tydfil からの回答
Hi Sheena, thank you for your feedback. We are sorry to hear that you were not satisfied with your hire experience and have passed your review on to our team to ensure this has been looked into. Kind regards, the Brandon Hire Station team.
How easy it was to deal with you
How easy it was to deal with you, r company, and professionalism of your helpful staff
2023年10月12日
Brandon Hire Station - Merthyr Tydfil からの回答
Hi Glenys, thank you for your kind feedback about our company and our Merthyr Tydfil branch. We're pleased to hear that you found your hire experience easy and received helpful and professional service from our team. Kind regards, the Brandon Hire Station team.
Very easy to book online
Very easy to book online. Item ready for collection on the day booked.
2023年9月4日
Excellent service and a delivery with a…
Excellent service and a delivery with a smile. The items were clean and looked after. The delivery man was very polite and helpful.
2023年4月30日
Scaffold Tower Chaos
I ordered and paid for two scaffold towers, for delivery on the morning of 10th October. When they did not arrive by 1pm I rang the local depot and was told delivery was not scheduled until the following day. I was told that the depot could not deliver on that day. I then rang the head office and they confirmed the depot had made a mistake. I had to send my labourer away for the day. An hour later the depot rang to say they would deliver in the next hour!!
On delivery there was only one tower, not two. I again called the head office who confirmed it should have been two towers. As it was, I managed with only the one tower and was told I would receive a refund when the tower was returned. This happened on October 27th and I was told the refund would be in my bank within three days. I am still waiting on 8th November.
2022年10月10日
Brandon Hire Station - Merthyr Tydfil からの回答
Hi Mike, reading your review I can see that your experience was a really poor example of our customer service and for this I sincerely apologise. I can see that you were caused inconvenience by the mix up and I thank you for taking the time to bring this to our attention.
I am going to speak with the branch in relation to what happened and I will then contact you privately to discuss things further. You can send an email to customercare@brandonhirestation.com if you want to add anything else for me.
I look forward to speaking with you soon - Emma
Excellent service.
2022年10月11日
Good service and helpful delivery guy
Good service and delivery kept updated with email and text and driver called before delivery.
Returning the item was a pain and nobody answered the phone or 2 days to reply by email finally picked up on Saturday morning 3 days overdue had to wait in allday
2022年10月3日
Top service as always
2022年5月24日
scaffold for a small job competitively priced
I needed to hire scaffold for a small domestic job, Brandon Hire were competitively priced and offered convenient delivery times. The equipment supplied was in good condition, no parts missing and suited my needs.
When arranging collection their staff were very accommodating.
Thanks Brandon Hire!
2022年5月18日
Quality kit, helpful service
We hired a Timberwolf wood chipper, which worked well, and the in-person and phon
2022年3月7日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。