I recently hired some equipment from Brandon Hire Station and had a great experience thanks to Paul. From start to finish, Paul was professional, friendly, and really knew his stuff. He took the... もっと見る
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Outstanding service from the driver PAUL. Could not fault this experience and he was polite and courteous throughout our collection. He is an ambassador for Brandon Tool Hire.
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We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On deli... もっと見る
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Equipment I hired online was not available, we were only phoned the day before and I missed the call. No email was sent, so we found out on the morning of the job. The one strimmer we did take was lea... もっと見る
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企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
13 Sutton Road, PL4 0HN, Plymouth, 英国
- 01752 601 360
4.2
ほぼ満足
28件のレビュー
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ネガティブなレビューの 98％に回答しています
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Highly recommend
I recently hired some equipment from Brandon Hire Station and had a great experience thanks to Paul.
From start to finish, Paul was professional, friendly, and really knew his stuff. He took the time to explain everything clearly, made sure I had the right equipment for the job, and made the whole process smooth and stress-free. It’s not always easy dealing with equipment hire, but Paul made it straightforward and hassle-free.
Overall, I’m really happy with the service and wouldn’t hesitate to use Brandon Hire Station again—especially if Paul is there to help. He’s a credit to the company. Highly recommended!
2026年3月31日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Thank you for your fantastic feedback, Jay. We're thrilled to hear that Paul provided you with such reliable and knowledgeable service, making the equipment hire process straightforward and hassle-free! Kind regards, Brandon Hire Station team.
Outstanding service from the driver…
Outstanding service from the driver PAUL. Could not fault this experience and he was polite and courteous throughout our collection. He is an ambassador for Brandon Tool Hire.
2026年4月16日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Thank you for your kind words, Andrew. We're thrilled to hear about the outstanding service you received from Paul; he truly embodies our commitment to providing reliable and professional support to help you get the job done. Kind regards, Brandon Hire Station team.
Paul was amazing
Paul was amazing, full of energy. Made me laugh and went the extra the mile. Would definitely recommend :)
2026年4月1日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Thanks, Hannah, for your wonderful feedback! We're delighted to hear that Paul made your experience enjoyable and went the extra mile, and we look forward to seeing you again soon. Kind regards, Brandon Hire Station team.
Paul amazing driver and full of energy
Paul amazing driver and full of energy. Top man
2026年3月12日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Thank you for your kind words, Luke. We're thrilled to hear that Paul made your experience enjoyable with his energy and professionalism, and we look forward to supporting you again soon! Kind regards, Brandon Hire Station team.
Delivered wrong equopment
Delivered wrong equopment to what i ordered. Specifically ordered hollow tines but solid tinescwas delivered. Sent an email but not responded to.It has set my work back for 6 months.
2025年11月5日
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Femi, we're really sorry to hear that you have not had a response to your email and we apologise for the inconvenience this issue caused for you. Please could you give our customer team a call on 0345 604 5337 so we can look into this for you? Kind regards, the Brandon Hire Station team.
Fantastic service and driver with a positive and helpful attitude
We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On delivery day, the text message alerts to delivery times etc were also very useful. When Paul the driver arrived, i was taken aback by his positivity and willingness to ensure everything was OK before leaving, even though it was late in the day.
2025年11月28日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Adam, thank you for your detailed review of your recent experience with our Plymouth Sutton Road branch. We're delighted to hear that Gary, Paul and the rest of the Sutton Road team made your experience so positive with their clear communication and attentive service. Thank you for hiring with us and hope we can support your hire needs in future. Kind regards, the Brandon Hire Station team.
Excellent service from paul at Sutton…
Excellent service from paul at Sutton road. Efficient and easy to deal with
2025年11月7日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Jason, thank you for your review about your experience at our Plymouth Sutton Road branch. It's great to know that Paul provided excellent service and that your tool hire experience was easy and efficient. Kind regards, the Brandon Hire Station team.
One star is being over generous
One star is being over generous. Having ordered and paid for the hire of a disc cutter on line I received a phone call informing me that I had not ordered a cutting disc. Having checked back to the website and nowhere does it state that the blade has to be ordered separately. Discussing this with the branch in question I was told that the website was a fault as it does not state this and it would have to be corrected. So, the fault was Brandon's own making but I was still expected to pay a not inconsiderable sum for a blade. The discussion continued and at no time was I offered the blade free of charge as an offer of goodwill. Having run into a brick wall I had no alternative but to cancel the order. I have worked in the construction industry all of my working life and used this company on many occasions but never again.
2025年10月1日
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Andrew, we’re very sorry to hear that there was a lack of clarity surrounding the cutting blades for this hire and we appreciate your feedback concerning our messaging. We will take this on board and ensure we make this as clear as possible for our customers going forward. Once again, we'd like to apologise for any inconvenience this caused you. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Plymouth - Sutton Road からの回答
Good morning, thank you for your review. We're happy to hear that you received great service during your hire. Kind regards, the Brandon Hire Station team.
Great customer service
Despite the machine I heard being delayed due to having to be repaired the team at Brandon Hire did a great job keeping me informed and rearranging the hire date.
All the staff I spoke to were helpful
2025年9月29日
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Jon, thank you for taking the time to share your hire experience. We apologise for the delay caused by the equipment repair, but appreciate your understanding and are glad to hear that the team provided great communication and ensured this was rearranged for you. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team
Helpful driver
Driver called paul very helpful. Waited for me to arrive on site and was professional and polite. Credit to the team.
2025年10月23日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Sam, thank you for your positive feedback. We’re pleased to hear that Paul provided helpful and professional support during the delivery and made your hire experience so positive. Thank you for hiring with us and we hope we can assist you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Gary, thank you for your positive review of your recent Pole Saw hire. We're glad to hear that you received great service during your hire and we hope we can assist you again in future. Kind regards, the Brandon Hire Station team.
A longstanding supplier of Plymouth City Council
Brandon hire are a long standing supplier of Plymouth City Council, supplying infrastructure for our events programme in Plymouth. From portaloos to barrier they always deliver on time and respond promptly to our requests and specs. From national events like the Firework Championships and Armed Forces Day that see over 50,000 spectators each year, to food festivals and Christmas light switch-ons, working alongside our local Business Improvement Districts. Both Craig and Adam are particularly helpful and we look forward to working with Brandon hire in the future.
Senior Events Officer
Ben McEntegart
2025年10月16日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Ben, thank you for this thoughtful and detailed review of our Plymouth Sutton Road branch. We are proud to be a longstanding supplier for the local council and greatly appreciate your praise for Craig, Adam and the team at Sutton Road. We're delighted to hear that your team always receives reliable delivery and prompt communication and that we've been able to support the city with so many brilliant events for the community. Thank you again for your review and we look forward to continuing our support. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Plymouth - Sutton Road からの回答
Good morning, thank you for your 5-star review. We're pleased to hear that everything from the ordering process to the return of the equipment was simple and easy. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Sean, thank you for your feedback and making us aware of this. We're extremely sorry to hear that you were not satisfied with the advice that was given and apologise that this service did not meet our usual high standards. If you need to discuss this any further with our team please give us a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Equipment I hired online was not available
Equipment I hired online was not available, we were only phoned the day before and I missed the call. No email was sent, so we found out on the morning of the job. The one strimmer we did take was leaking oil, which I didn't notice until it had leaked all over my clothes, staining them. The engine then seized, at which point the machine was useless to us. Poor communication and a website which lets you book anything you want, only for you to later find out half of it is not in stock (seriously, use a database).
2024年6月20日
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Duncan, thank you for your feedback. We apologise for the issues you experienced with the communication and equipment during your hire. This does not reach the high standards of service we expect to deliver and we apologise for the impact this had on your work. We will take your comments on board. Kind regards, the Brandon Hire Station team.
Had to hire some portaloos at very…
Had to hire some portaloos at very short notice and on a quite urgent basis. Although Sutton rd didn’t hold these, they kindly contacted Plympton branch and arranged the order/delivery. Within a couple of hours they were delivered to my premises. Friendly, helpful and everything done with smile…. Quite a rarity these day! Well done all!
2024年2月19日
自発的なレビュー
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Leighanne, thank you for sharing your positive experience with us! We're glad we could assist you with the portable toilets at short notice and that our Plymouth Sutton Road team were friendly and helpful during your hire. We appreciate your positive comments and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Personable helpful staff - excellent service
I had to come in before my shift started and I was welcomed by a lovely sunny gentleman. Went through everything for me. Even loaded my hire item in the car for me.
He was very helpful and these days when most things are an utter hassle it simplified things for me and made it a stress free experience. Drop off was the same and I was even remembered so the value that gives really matters. Thank you
2023年10月20日
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Evie, thank you for taking the time to leave us such a thoughtful review. We're pleased to hear that our Plymouth Sutton Road team were so accommodating and helpful, and made you hire experience so positive. Please don't hesitate to reach out to us if you have any other equipment needs in the future! Kind regards, the Brandon Hire Station team.
Very helpful team.
2023年9月25日
Brandon Hire Station - Plymouth - Sutton Road からの回答
Good morning, thank you for your positive feedback. We're delighted to hear that our team were so helpful. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Very efficient and the delivery driver…
Very efficient and the delivery driver was very friendly and helpful. The scaffold tower was fit for purpose.
2023年9月26日
Brandon Hire Station - Plymouth - Sutton Road からの回答
Hi Graham, thank you for hiring with us and taking the time to leave a review. We are delighted to hear that you found our Plymouth driver friendly and helpful, and that you were pleased with the quality of the Scaffold Tower. We hope to see you again in future! Kind regards, the Brandon Hire Station team.
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