Efficient and friendly service, Great communication from staff. Price was good and equipment clean and good
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great Service and received tools on time. The person handing over the tool did an excellent job of providing all the details of how it works and other helpful instructions. Will visit again.
企業が回答しました
Would highly recommend using Brandon Hire Station in Reading if you need to hire any tools or equipment. The team were very helpful loading and unloading the electric compactor into my car with me and... もっと見る
企業が回答しました
Booked 2 tower scaffolds and 3 staging boards 10 days in advance and on the day of delivery they turned up at 4pm which was almost a complete day wasted for the job I needed them for, and even the col... もっと見る
企業が回答しました
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
4 Richfield Avenue, RG1 8EQ, Reading, 英国
- 01189 503 175
4.5
優良
71件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly and helpful
I needed to safely cut back some trees. I hired a small scaffold that was ideal for the job. The delivery and collection times were ideal for my needs and the driver was very friendly and helpful.
2025年3月25日
Brandon Hire Station - Reading からの回答
Hi Steve, thank you for your review of your recent hire experience. We're delighted to hear that the small scaffold was ideal for your job and that our delivery and collection times suited your needs. It's great to know our driver was friendly and helpful. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Reading からの回答
Hi Ryan, thank you for your 5-star review. We're pleased to hear that you found our location convenient and our team helpful and friendly. Kind regards, the Brandon Hire Station team.
Plate fine, but cable fault
The vibrating plate was fine, but there was an issue the 110V extension lead was faulty. As it was discovered on a saturday I had to buy my own, which was an unexpected expense. They did refund the cost of the lead hire, but that was less than the cost of the new extension.
2024年8月13日
Brandon Hire Station - Reading からの回答
Hi Adrian, thank you for your feedback. We're extremely sorry to hear that there was an issue with the extension lead and that this impacted your weekend hire. We will take your feedback on board. Kind regards, the Brandon Hire Station team.
Poor Service
Booked 2 tower scaffolds and 3 staging boards 10 days in advance and on the day of delivery they turned up at 4pm which was almost a complete day wasted for the job I needed them for, and even the collection couldn’t be done on the desired date. Nice friendly staff but very poor service
2024年7月30日
Brandon Hire Station - Reading からの回答
Hi Ian, thank you for your feedback. We are sorry to hear that you were disappointed with the delivery you received during your hire and apologise for any inconvenience that this caused. We will take your feedback on board to understand how we can improve our service for our customers. Kind regards, the Brandon Hire Station team
Brilliant staff
Brilliant staff. Best customer service in Reading. Really made hiring a tool a pleasure, which was unexpected but delightful. I’d highly recommend.
2024年7月23日
Brandon Hire Station - Reading からの回答
Hi Sarah, thank you for your wonderful review. We're pleased to hear that our team in Reading provided you with excellent customer service and made your tool hire experience a pleasure. Your recommendation means a lot to us. Kind regards, the Brandon Hire Station team.
Items were collected more that a week…
Items were collected more that a week later than agreed.
2024年7月24日
Brandon Hire Station - Reading からの回答
Thank you for your feedback. We apologise for any inconvenience this caused you, but will pass your feedback on to ensure this is reviewed internally. Kind regards, the Brandon Hire Station team.
A Positive review so no need to read it.
Brandon hire promptly brought the hired items to my car. Competitive rates. Terrible location.
2024年6月4日
Brandon Hire Station - Reading からの回答
Hi Andy, thank you for your review. We're glad to hear that you found our rates competitive and that our team promptly assisted you with the hired items. We appreciate your feedback about the location and will take this on board to continue to improve our services for our customers. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Reading からの回答
Hi Ben, thank you for your 5-star review. We're pleased to hear that our Reading team were helpful during your visit. If you ever need assistance in the future, please don't hesitate to get in touch. Kind regards, the Brandon Hire Station team.
Staff very polite and very…
Staff very polite and very knowledgeable, the tools clean and excellent condition
2024年5月15日
Brandon Hire Station - Reading からの回答
Hi David, thank you for your 5-star review. We're delighted to hear that you found our Reading team polite and knowledgeable, and our tools in excellent condition. We strive to provide top-notch service and quality equipment to all our customers. Kind regards, the Brandon Hire Station team.
Website not up to date
We arranged and paid for the hire of equipment via the website. The product showed available to hire in our local branch. We then received a phone call from the local branch to say they do not stock this equipment. They were unapologetic. Refund received.
2024年3月22日
Brandon Hire Station - Reading からの回答
Hi Alex, thank you for your feedback concerning your recent hire experience. We're very sorry to hear that the equipment you were looking for was not available at your local branch and apologise for any inconvenience this caused for you. We will take your comments on board. Kind regards, the Brandon Hire Station team.
Would highly recommend...
Would highly recommend using Brandon Hire Station in Reading if you need to hire any tools or equipment. The team were very helpful loading and unloading the electric compactor into my car with me and talking me through how to use it. Everyone I spoke to was very friendly and welcoming, with great communication from the moment I placed the order to returning the item once we were done. Thanks a lot for all your help.
2024年3月22日
Brandon Hire Station - Reading からの回答
Hi George, thank you for recommending our Brandon Hire Station Reading branch! We're delighted to hear that our team provided helpful assistance with the electric compactor and that you found our service friendly and welcoming. Thank you for hiring with us and please don't hesitate to reach out to us if you have any other equipment needs in the future! Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Reading からの回答
Hi Mrs Clarke, thank you for your feedback. We're pleased to hear that you received great service from our Reading team. Please get in touch if there's anything else we can support you with in the future. Kind regards, the Brandon Hire Station team.
Money for nothing
I hired some equipment, it didn't work.
It was collected and taken for inspection and then never heard back let alone received any kind of refund or compensation.
2024年3月1日
Brandon Hire Station - Reading からの回答
Hi Billy, thank you for making us aware of this. We are extremely sorry to hear that your hire experience did not meet the high standard we expect to deliver. We have sent this on to our team to investigate this for you now. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Reading からの回答
Hi Howard, thank you for your positive feedback. We're pleased to hear that you received great service during your hire. Please do get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
The service i received from your team…
The service i received from your team at the Reading branch, in caversham, was excellent. Everything was ready for picking up when i arrived and text messages to keep me updated.
2023年12月17日
Brandon Hire Station - Reading からの回答
Hi Shane, thank you for your positive feedback about our Reading branch. We're pleased to hear that you were happy with the service and communication you received from our team. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Reading からの回答
Hi David, thank you for your positive feedback. We're glad to hear that you found our Reading team so helpful and knowledgeable. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Straight forward
Straight forward. Picked up a concrete mixer for a day . All in working order and good rental price compared to others in Reading. Thanks.
2023年10月22日
Brandon Hire Station - Reading からの回答
Hi Emma, thank you for your positive review of our Reading branch. We're pleased to hear that you found the hire process straight forward and were impressed with our prices and equipment. Kind regards, the Brandon Hire Station team.
Over 2 days late for collection
Over 2 days late for collection . Unfortunately equipment has been stollen after that 2 days. Not recommend to use Brandon Hire to anyone. Rubbish service. Now the charge me £2455. Plus they claimed insurance for the tower!!! IT MUST STOP STEALING MONEY FROM SMALL COMPANYS !!! Reading branch is terrible,probably they doing some nooottty stuff!!! Head office or other independent company must investigate that branch !!!
2023年10月14日
自発的なレビュー
Brandon Hire Station - Reading からの回答
Hi Krzysztof, thank you for making us aware of this. We are very sorry to hear that you did not have a positive hire experience. We have passed your review on to our team to ensure they are aware of this and we will continue to look at getting this matter resolved with you as quickly as possible. Kind regards, the Brandon Hire Station team.
Terrible company !!
Terrible company !!! Hired scaffold tower has been stolen because of 3 days delay of collection!!! No one informed me about delay I was sure that scaffold tower has been collected as I recived massage and tracking number on the day of collection confirming collection at that day. Lack of communication cost me £2445!!! Company claimed money from insurance for sure plus charge me ( small company opened 3 months ago ) that amount of money !! I will never deal with them again !! At the moment I getting in touch with people being fine without strong evidence and rationale reasons by the company (Brandon Hire) and we will bring class action law suit to the court !!! Stealing money from small companies must stop !!!!
2023年10月21日
Brandon Hire Station - Reading からの回答
Hi Krzysztof, thank you for making us aware of this. We are very sorry to hear that you did not have a positive hire experience. We have passed your review on to our team to ensure they are aware of this and we will continue to look at getting this matter resolved with you as quickly as possible. Kind regards, the Brandon Hire Station team.
Good service
The digger was delivered on time polite staff. It was picked up next day which was great as I had a little extra time.
2023年10月2日
Brandon Hire Station - Reading からの回答
Hi Carl, thank you for your positive review and choosing to hire with us. We're pleased to hear that you received great service from our Reading team. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
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